宁波招聘

Position: Application Support Assistant, IT Services

Reference: 180891

Closing Date: 14 November 2019

Contract Status: Full-time

Vacancy: 1

Salary & Benefits: RMB 86,776 to RMB 137,114 per annum before all deductions, depending on qualifications and experience

Working Location: Ningbo

Job Outline:

Under the supervision of the Application Support Manager, the Application Support Assistant will be responsible for technical support for the university business and research systems and applications.

Qualifications

Essential

• Bachelors or above in CIS/MIS/Business Systems, or technology specialty;
• Minimum of 1 year of professional IT support experience;

• Software and application support skill;
• Software Program and coding;
• Excellent operational, change and service management skills;
• Excellent communications and interpersonal skills;
• Good organisational skills;

• Knowledge of diverse IT resources;
• 1+ years’ experience of managing, support and developing information system support experience;
• Customer service experience;
• Experience with customization for the large IT system is a plus;
• Willingness to work flexibly and to provide some out of hours support;
• Ability to work under own initiative and as a member of a team;
• Ability to communicate effectively with staff and students, with a positive approach to customer care;
• Must be able and prepared to work under pressure.

Desirable

• Master degree
• ITIL v3 Foundation certification or above;

• Experience with Oracle PeopleSoft, EBS or other ERP systems is a plus;
• Experience with research system support is a plus;
• Experience with BPM system support is a plus;

Main Duties and Responsibilities

• Provide technical support for UNNC business / research systems and projects, including PeopleSoft Campus Solution, BPM, Finance, HR, Assets, Procurement, and Research related systems etc. Act as 2nd line support to staff and students, answer user questions, explain system operation and requirements, and serve as a liaison between system users and third-party suppliers with regard to system applications, changes, hardware, communications and other system operations issues;
• Work as project member for the development of business system and research programme, responsible for the service transition, such as UAT testing, to be trained as trainer and support the new service go-live;
• Provide support for further development and customization for the existing system and application, highlight any discrepancies or improvements that might be made to existing services or documentation. To suggest new / changes to services in response to customer feedback;
• Provide training for Staff and students of using business and research systems and applications. Present new systems, features, and enhancements; as well as one-on-one training;
• Do the knowledge share with other team members within IT Services, maintain and contribute knowledge base documentation, such as user manuals, guides and FAQ;
• Contribute as a member of the IT service and continue to “fill the gaps” in terms of support of Strategic initiatives;
• Develop own skills and professional capability in line with the needs of the service.
• Some out of hours on-call support will be required;
• Participate in training and staff development events as trainer or trainee as appropriate;
• Maintain appropriate professional development, expertise and awareness;
• Undertake other tasks and responsibilities as may reasonably be required.

This job description may be subject to revision following discussion with the person appointed and forms part of the contract of employment.

宁波诺丁汉大学创建于2004年，是经中国教育部批准，由英国诺丁汉大学与浙江万里学院合作创办，在中国设立的***家引进世界一流大学优质教学资源、具有独立法人资格和独立校区的中外合作大学。根据泰晤士高等教育以及上海交通大学公布的权威排行榜，诺丁汉大学位列世界高校百强。

学校位于宁波市高教园区，占地面积887亩，建筑面积20万余平方米。目前在校生7800余人，教职员工800余人，来自于世界上70多个国家和地区。学校为员工提供国际化的工作环境，良好的薪资福利待遇和职业发展机会。

应聘须知

进行线上简历投递，所有信息和上传文件必须用英文填写，通过简历筛选者，将会由人力资源办公室以电话或电子邮件形式告知具体面试安排。