宁波招聘

Responsibilities

SUPPORT RETAIL IN BUILDING SUCCESFUL CLIENTELING MINDSET

· In partnership with Regional Retail Management team, drive the Customer-focus clienteling mindset in the region

· Develop and implement dedicated client engagement training and coaching by region by store

· Provide retail on-boarding, ongoing and ad hoc clienteling training and support, continuously cultivate and influence the retail team especially Store In Charge and key staff

· Drive the right behaviours and ensure teams adhere consistently to the standards and processes agreed to deliver the Burberry Experience to clients

ACHIEVE CUSTOMER RETENTION TARGETS

· Support Regional CE head to set and monitor CE targets by region by store

· Develop Customer Engagement and Retention action plans across stores within the regional organisation

· Work closely with local retail team to review and achieve CE KPIs and related targets on a regular base

· Oversees execution of key customer events and activities, monitor ROIs status and review for continuous enhancement

· Define and implement tactical actions to support customer allocation and transition, in case of any store open / close and staff turnover

OVERALL CUSTOMER ENAGEMENT PERFORMANCE

· Review and improve store performance on overall clienteling initiatives and process, including data collections, Customer communication and engagement requirements and guidelines

· Monitor and maximize appropriate usage of client engagement activities and gifts, ensuring the commercial impact and elevation of the customer experience

· Ensure smooth communication with the retail management team, and maintain win-win collaboration together as one team

· Estabilsh key external partnership and seek business opportunities where needed