Customer Service Representative - China
Safety
- 公司行业：贸易/进出口
职位信息
- 发布日期：2012-12-15
- 工作地点：廊坊
- 招聘人数：若干
- 工作经验：一年以上
- 语言要求：英语熟练
- 职位类别：客服专员/助理(非技术)
职位描述
Safety, a Product Area within Sandvik Tooling, is looking for several Customer Service Representatives based in Langfang to support our growing sales activities in China.
Responsibilities:
To work closely with the sales team and support them to achieve sales objectives and improve the sales efficiency and customer satisfaction.
Give direct customer support for all commercial matters such as quotations, orders, delivery follow-up and product enquiries.
Take part in improvement projects to increase service efficiency
To confirm, verify, enter and follow-up customer orders in our order systems
Support distributors in the order process
To do filing for all customers' contracts and other related documents
To proactively follow up status of orders e.g. delivery status.
Entry of new and changed Customers in our Systems
Support sales team regarding Credit Control and Payment Follow-up
Proactiviely communicate via telephone or electronically with prospects and customers, and manage all aspects of a given territory.
Outbound calls to support events and activities
Technical Support to catalog specifications
Requirements:
Skills and understanding in Mechanical Engineering is preferable
Ability to speak and write in English would be a plus
Good knowledge of computers (Especially Microsoft Office, advantage with experience in Customer Order Management)
Service minded and customer focused
Social skills, ability to work in team
Responsibilities:
To work closely with the sales team and support them to achieve sales objectives and improve the sales efficiency and customer satisfaction.
Give direct customer support for all commercial matters such as quotations, orders, delivery follow-up and product enquiries.
Take part in improvement projects to increase service efficiency
To confirm, verify, enter and follow-up customer orders in our order systems
Support distributors in the order process
To do filing for all customers' contracts and other related documents
To proactively follow up status of orders e.g. delivery status.
Entry of new and changed Customers in our Systems
Support sales team regarding Credit Control and Payment Follow-up
Proactiviely communicate via telephone or electronically with prospects and customers, and manage all aspects of a given territory.
Outbound calls to support events and activities
Technical Support to catalog specifications
Requirements:
Skills and understanding in Mechanical Engineering is preferable
Ability to speak and write in English would be a plus
Good knowledge of computers (Especially Microsoft Office, advantage with experience in Customer Order Management)
Service minded and customer focused
Social skills, ability to work in team
公司介绍
山特维克集团
经过140余年的发展，山特维克集团在制造工艺方面已经发展成为全球的领导者。凭借谨慎的开拓态度和高增值的产品和服务，今日的山特维克集团成功的扩展了其业务范围，2010年年收入830亿瑞典克朗。我们的机构遍及130个国家，在全球拥有47000多位雇员。
山特维克在中国
早在1985年山特维克就来到了中国。山特维克在中华区的市场包括中国大陆、香港和台湾。2010年，在中国山特维克公司的销售量有50多亿人民币，拥有员工约2000人，60多个办事处和11个生产基地。山特维克的客户活跃在包括汽车、航空工业、采矿建筑行业、化工、石油和燃气、动力、纸浆纸张、居家用品、电子、医学技术以及医疗行业的很多领域当中。
经过140余年的发展，山特维克集团在制造工艺方面已经发展成为全球的领导者。凭借谨慎的开拓态度和高增值的产品和服务，今日的山特维克集团成功的扩展了其业务范围，2010年年收入830亿瑞典克朗。我们的机构遍及130个国家，在全球拥有47000多位雇员。
山特维克在中国
早在1985年山特维克就来到了中国。山特维克在中华区的市场包括中国大陆、香港和台湾。2010年，在中国山特维克公司的销售量有50多亿人民币，拥有员工约2000人，60多个办事处和11个生产基地。山特维克的客户活跃在包括汽车、航空工业、采矿建筑行业、化工、石油和燃气、动力、纸浆纸张、居家用品、电子、医学技术以及医疗行业的很多领域当中。