宁波招聘

Purpose
The degree of an IKEA store's operational success largely depends on the speed, accuracy and service provided at the check-out area. A lasting positive impression is made by well-managed checkouts manned with knowledgeable, friendly and helpful cashiers who work together with customers.
The Cash Service manager has the responsibility to actively create the conditions for a successful shopping experience through securing the highest possible level of customer service in the areas of responsibility.
Mandate
The cash service manager expertise about the following fundamental areas:
? Efficiency being the key to a successful check-out area
? Adding service to the check-out area
? Creating the right working conditions for best co-worker performance
? Safety and security
? Training
? Monitoring success
By building on these with cash service manager own knowledge and market/store conditions , the cash service manager should be able to create a will-functioning check-out area with his or her team members that ensures the customer's day out has been strengthened by quick and friendly service.
Main Responsibilities and Duties
Secure last positive impression for our customers
? Be aware and emphasis that the Check Out area is the last stop for the majority of the visitors & customer.
? To secure a good waiting time and follow up system in the checkouts area to support an efficient service to visitors/customers

Department management
? Responsible for developing the annual business plan with the store management team in regards to own department and areas of responsibility.
? Safety and security

People Development
? Coach and build up IKEA competence through providing direction, creating motivation and building trust
? Have the ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of co-workers and visitors
? Bring out the best in co-workers and attract, develop and inspire the organization. Securing that each individual is motivated in terms of:
? satisfying their own needs
? contributing to the performance of the area of responsibility
? contributing to a climate of trust in the area of responsibility
Knowledge
? A strong understanding of the IKEA Concept
? An ambassador of the IKEA Values
? Have a minimum of 2-3 years high volume or multi-unit retail or service operation experiences
? Having experience with cash service or financial areas is a prefer
Motivation
? Give customers good last impression.
? Continuously improve customer shopping experience.
? Leading people
Capability
? Customer oriented & Business minded
? Flexible, willing to make difference
? Caring people, able to work under pressure
? Delegating and willing to develop others
? Good at reflecting &using IKEA concept in daily job
? Have management experience of team with a minimum headcount of 20-30 persons

IKEA宜家于1943年由其创始人英格瓦·坎普拉德(Ingvar Kamprad)在瑞典创立。历经半个多世纪的发展，如今它已在全世界拥有337家商店。宜家分别于1998年，1999年，2005年、2006年、2008年、2009年、2010年、2011年和2012年在上海，北京，广州、成都、深圳、南京、大连、沈阳、天津和无锡建立了11家商店。宜家一贯以“为大众创造更美好的日常生活，提供种类繁多、美观实用，老百姓买得起的家居用品”为自己的经营理念。

IKEA is a home furnishings company with Swedish origins founded in 1943 by Ingvar Kamprad. The vision of the company is to ‘create a better everyday life for the many people.’ The business idea is to offer a wide range of well-designed, functional home furnishings at prices so low that as many people as possible will be able to afford them. IKEA has a total of 338 stores worldwide, of which 40 stores are owned and run by franchisees outside the IKEA Group. The IKEA stores welcome a total of 655 million visitors during a year. More information is available on www.ikea.com

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