宁波招聘

JD职位描述信息：

- Location：Shanghai

Company Address: No. 1999 West Hebin Road,Pu Dong International Airport,Shanghai, P.R.China. 201207

公司地址：浦东国际机场河滨西路1999号

Job Responsibility：

目标

- Manage a team of Operations Support Agents to ensure flight alerts, pre-alerts for movement and MAWB are executed promptly and in compliance with Global SOP and airline requirement and follow-up on non-compliance shipment and exception handling.

Operations Support Supervisor

- Provide accurate and analytical performance/incident report to enhance performance quality.

DHL Network

- Proactive and immediate response to all customers requirement.

- Respond to tracing request from the network

- Provide accurate shipment data in timely manner

- Manage non-conforming shipment

- Warehouse search

- Co load shipment data entry and document process

DHL Network

- Obtain customer exception request.

- Obtain airline MAWB information.

Airlines & ground handling agents

- Communicate with service provider to get information on flight and shipment details

- Work with airlines to implement outbound and inbound service enhancements.

- Create airlines documents e.g. MAWB, MAFS, inbound/outbound Cargo Transfer

- Manage abandoned shipment to TMO

Operations Support

- Participate in Ops support core applications implement/change

- Ensure and provide support all Operation support agent to compliance as below.

- Handling of non-conforming shipments e.g. DG, damage, found shipment, miss code and RTO

- Updating of shipment/flight status files;

- Cutting of flight MAWB;

- Maintaining of pre-printed HUID labels with profile;

- Conduct/Coordinate warehouse searches generated by network trace requests;

- Provide CIA imaging on specific request;

- Printing of airlines manifest for cargo lodgement;

- Provide shipment manifest

- Provide movement alerts

- Support in general ops paperwork and administration requirement.

- Manage shipment in HIC

- Verify physical shipments against shipment manifest

- Search for original paper works attached in shipments when network requires

- Manage and control network supplies

- Alert and provide feedback to Operations when discrepancy found

- Generate internal reports e.g. daily parent HUID, movement closing time

- Update damaged/lost-content shipment in SID

- Provide airline documents for cargo transfer

- Manage abandoned shipment to TMO

- Timely and accurately response to

- requirements from Network conveyed through GEMA

- Provide instructions to Ops should there be request from origin or destination station on exception handling, such as RTO, Service Change

- Support Operations as assigned

People – Management

- Incumbent has to manage team and must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organisation’s business processes.

Requirements: 职位基本要求：

Skills

- Software skills (Word, Excel, PowerPoint, etc.)

- Applications knowledge and skills

- Very good communication skills (English), spoken and written

- Good analytical skills, problem solving and decision making skills

- Good convincing skills

- Willing to work under pressure and changes

- Detail oriented and customer oriented

- Enthusiastic

- Very good interpersonal skills

- Very good planning and organizing skills

- Perform basic leadership skills

- Able to work in shift

Experience:

- 2 – 4 years experience, preferably within airline, transportation or logistics industry

Education:

- Bachelor’s Degree or equivalent in logistics, cargo management, at least 2 – 4 years experience

- CET 6

Please send CV to lynn.li@dhl.com for applying this position.

  中外运敦豪（DHL-Sinotrans）是中国成立较早、经验较为丰富的国际航空快递领导者。创建于1986年，中外运敦豪由DHL[1]和中国对外贸易运输（集团）总公司[2]各注资一半成立，专注发展国际限时快递服务、全球范围的文件和包裹快递。
  目前，中外运敦豪已在中国建立起广阔的国际快递服务网络，遍及中国80%的人口聚集区和经济中心城市，拥有近8000名精通国际快递业务、熟悉本地情况的员工，为客户提供卓越的服务。公司的服务覆盖全国390个城市，并在全国各主要城市已建立超过100家分公司和200余处办公设施；国际快递服务可直达其中159个主要城市，每周使用超过500架次商业航班和专机[3]。
[1] 目前，DHL已成为德国邮政敦豪集团旗下品牌之一。德国邮政敦豪集团是服务全世界的物流公司，在全球超过220个国家和地区拥有约57万名员工。集团在2020 年的营收超过 660 亿欧元。
[2] 中国对外贸易运输（集团）总公司（简称中国外运）是中国外运长航集团有限公司的前身， 2015年，经国务院批准，招商局集团有限公司（简称“招商局”）与中国外运长航实施战略重组，中国外运长航整体并入招商局。
[3] 受新冠疫情影响，全球商业航班数量大幅减少。