宁波招聘

Core Responsibilities:

? Query Management and Resolution

? Meet and greet employees, clients and visitors, & provide assistance based on their needs.

? Handle & administer general enquiries from business users, ensuring prompt, effective resolution.

? Stewardship of Workplace Behaviour

? Proactive stewardship of workplace behaviour via floor walks observing workplace behaviour along with corrective reminders / actions performed (OR escalation to FM leads and or workplace team). Ensure different space types are used as intended and develop communications to rectify and educate as required.

? Workplace Facilities Inspections

? Perform regular and frequent inspections of the floors owned by the GRH, including the meeting rooms, focusing on cleanliness, tidiness and everything being in good order.

? Pro-actively report and record any faults identified with furniture, fixtures & equipment to the Facilities Helpdesk, and follow up as necessary to ensure prompt resolution.

? Oversee resolution of issues identified with phones in collaboration areas and meeting rooms.

? Locker Management

? Manage interaction with the business on all matters related to locker usage where FM, not the business, manage allocations of lockers to individuals. This may include locker allocations & usage, locker releases / clearing, locker audits and day to day issues such as forgotten keys / pin codes.

? Support Collection of Internal Occupancy Data

? Manage interaction with the business to assist the country point of contact for occupancy data (the ‘WebCoRE PIC’) in the collection / verification of data from the Bank’s space management system (‘WebCoRE’). Data includes employee location, workpoint occupancy and cost allocation information.?

Basic Requirements:

(Additional skills and experience may be required to deliver location specific responsibilities)

Experience

? Minimum 5 years of customer service experience in a reputable corporate or five-star hotel environment

Customer Focus

? Keen sense of customer service, balanced with a clear understanding of the team’s overall service provision to the Bank

? Ability to understand and manage customer expectations

? Ability to assess and prioritise situations

? Ability to logically deal with the unexpected and work through issues

Personal Skills

? Strong organization and time management skills

? High level of attention to detail

? Strong verbal and written communication skills

? Excellent personal presentation; Highly motivated individual; Teamwork driven

? Seeks responsibility and welcomes accountability

Technical Skills

? Fluent speaking and understanding of [insert relevant language or languages]

? Administrative skills: word, power point, excel, outlook are desirable

Full-service commercial real estate company in the world and we attribute this reality to the people who make our organisation.
CBRE offers an entrepreneurial environment that is dedicated to helping you set the pace in a rapidly changing marketplace. We have a culture that encourages and rewards creativity and innovation. We place a high value on ethics and set standards for excellence in service.
About CBRE in China
Our structure in in China ensures on-the-ground experience and a global service capability unequalled in the industry. In China, we have been operating since 1988, when the company was appointed as the leasing consultant to Tower One of the China World Trade Centre in Beijing. Since then, we have expanded our footprint to 13 offices throughout the country, as well as approximately 13 project offices and experience in over 100 cities across China.
CBRE’s commitment to enabling our clients’ to make the most informed real estate decisions requires a team of talented professionals who value their careers and want to be the best in their field.
At CBRE, the future is truly yours to shape.
我们是全球***的，提供全方位商业地产服务的公司，这些都归功于我们的员工们，是他们造就了我们的组织。
世邦魏理仕 提供富于进取的创业环境，致力于帮助您在快速变化的市场上领跑。我们的文化鼓励并嘉奖创意与创新。我们高度重视道德规范并设立了卓越服务的标准。
关于 世邦魏理仕 中国
我们在中国的架构保证了我们在业界拥有***的实地经验和全球服务能力。我们在中国的运营始于 1988 年，当时公司被委任为北京中国国际贸易中心大厦1座的租赁顾问。从那时开始，我们的业务已经扩展到全国 13家分公司，并拥有 13 个项目办公室，在全国 100 多个城市提供过服务。
世邦魏理仕 致力于让我们的客户作出最知情的房地产决策，这需要一个有才能的、重视职业发展并希望在自己的领域里出类拔萃的专业人士团队。
在 世邦魏理仕，您将拥有可自由挥洒的明天。