宁波招聘

Responsibilities:

· Responsible for delivery and service management of a set of IM TAM services.

· Maintain and improve user satisfaction with the quality of IM Application Maintenance and Support services

· Help increase user and customer satisfaction of service delivery, by handling all service and incident requests efficiently and professionally

· Understand his/her part within an End to End Service mindset not just the TAM components and impact from a business/user’s perspective

· Enhance business perception of IT by quickly resolving and communicating requests and incidents

· Responsible for execution of the service level agreements from suppliers and towards the customers and ensuring that these are met

· Cooperate with delivery managers AMS and Hosting and service delivery managers in creating an end to end service experience for the customer

· Makes sure that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are appropriate and aligned for the agreed service level targets

· Monitors and reports on service levels

· Responsible for ongoing analysis, documentation, management and reporting of incidents and requests in daily operations

· Ensure high visibility and right communication to the business and IT support staff

· Contribute to the operational integrity globally through continuous improvement.

· Oversees the delivery of Technical Application Management services by key suppliers

· Recognizes potential strategic application of IT solutions/assets to the benefit of the organization

· Drive knowledge management and value extraction within the TAM domain

· Responsible for managing and controlling the full IT landscape and makes sure IM services are delivered in line with architecture guidelines and principles

· Retaining landscape specific knowledge, acting as a template gatekeeper

· Enforces the global process, establish close links with project teams, challenge and find ways of improving the controls of landscape management

· Ensures the landscape is kept well performing and healthy through functional checks, continuous improvements and technical projects in relevant area(s)

· Ensure that work instructions are provided that work schedules are established and that adequate resources are assigned to ensure effective end-to-end service delivery, this to be able to meet customer specifications and service levels

· Coordinate and check all invoices against contracted and delivered services

· Forecast planning per agreed period including suppliers

· Collaboration with peers in the full service chain

· Pro-actively contribute to the operational integrity of IM operations globally through continuous improvement and operational excellence

· Raise the bar by continuously look for ways to improve, also by staying abreast of external trends

Job Requirements:

Experience / Education

• Master/ bachelor degree in business management, computer science, computer engineering.

• Professional with minimum of 6 years of experience in the IT sector including 5 years minimum managing IT TAM services (mainly SAP Basis area) & professionals across a diverse geographical and cultural spread

• Strong project management / portfolio managements experience

• Knowledge of the manufacturing/ process industry

• Knowledge of best practice solutions in the shared solutions space

• Experience in relevant TAM services, with deep knowledge/experience of SAP system administration, SAP Basis management and know databases (DB2, Oracle, SQLServer, etc) and servers (AIX, Linux, Windows, etc).

• Wintel knowledge is a plus.

• Individual must demonstrate ability to act autonomously

Key Generic Competencies

• Excellent communication and stakeholder management

• Ability to remain neutral toward technology, vendor and product choices, as well as to be more interested in results than in personal preferences

• Ability to balance the long-term (or “big-picture”) and short term implications of individual decisions

• Ability to see the whole picture (helicopter view) as well as being able to focus in to the detail

• Fluent in written and spoken English

• Dedicated to reach and maintain high quality standards

• Strong analytical skills

• Ability to influence internal and external parties

• Ability to prioritize the work, good self-management, professional and structured.

Industries worldwide rely on our essential chemistry in the manufacture of everyday products such as paper, plastics, building materials, and personal care items. Building on the dedication of our employees and our shared commitment to safety, sustainability, and open innovation, we have established a world-class business and built strong partnerships with our customers. We operate in over 80 countries around the world and our portfolio of industry leading brands includes Eka, Dissolvine, Trigonox, and Berol.