宁波招聘

Job Description
Position Summary: Provide after-sales customer training and application support for FTIR & rheometer to create bigger customer value through better utilization of TFS products. Interface with 3rd party training partners, marketing and commercial team, to influence customer preference in favor of TFS in the training, eventually become loyal customers.

Job Description:

- Conduct customers training and application support for basic and high-level FTIR (iS 5/10/50)，STNIR(Antaris), Raman(DXR), microscope(iN5/10), UV(E200)etc.
- Conduct customers training and application support for rheometer (MARSIII, RS6000,Polylab OS, Process 11 etc.)
- Conduct customers training and application support for food safety industry.
- Manage and develop 3rd party training partners to meet gap of TFS training resources, ensure qualified training delivered by 3rd party with customer satisfaction.
- Provide internal app training to FSE or dealers’ FSE, to improve know-how transfer and ensure better usage of TFS products and create bigger customer value.
- Understands customer’s problems, recommends solutions to meet their needs, and ensures customer satisfaction. Manage daily operation of Training Lab, maintain and keep instruments and lab facility in good condition.
- Post-sales follow-up to monitor customer satisfaction and fortify customer relationships. Provide technical assistance or training for assigned products or technologies to FSE, sales or support channels (internal or external) to enable channel competence and competitiveness.
- Compile customer training materials for assigned product line or technologies as required.
- Define and update training SOP, which should cover customer-oriented training process, basic and in-depth technical points, selling points or other advantages of TFS products,etc.
职位要求：
Key Metrics:

Customer satisfaction and CAS survey KPI of commercial on related products, Sales revenue, growth rate, market share, etc for IC product lines TFS brand impact and customer preference to related products.

Qualifications:

- Master or above in analytical chemistry or subjects related such like analytical chemistry, material science, bio-engineering, etc.
- >2 years hands on lab experience with analytical instruments related.
- Practical experience in FTIR & rheometer operation Familiar with Thermofisher related instruments or food safety industry would be preferred.
- Effective oral and written communication skills with both English and Chinese (Mandarin).
- Demonstrated effective teamwork player.
- Self motivated and result oriented. Systematic problem solver.
- Effective customer interactive experience.
- Project management experience.
- Good training skills and presentation skills, TTT certificate is preferred.
- Open mind and customer-oriented mindset, willing to do continuous improvement to meet customer and business needs.

About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services. For more information, please visit ********************.
About Thermo Fisher Scientific China
Thermo Fisher Scientific (China) Co., Ltd has been operating in China for over 35 years. Headquartered in Shanghai, Thermo Fisher Scientific China has branch offices in Beijing, Guangzhou, Hong Kong, Chengdu, Shenyang, Xian, Nanjing, Wuhan, Kunming and other cities with around 4,000 employees. Our products mainly include analytical instruments, laboratory equipment, chemical reagents, consumables, software and more; providing comprehensive laboratory solutions and serving customers across various industries. In order to meet the local needs in China, we have established 6 manufacturing sites in Shanghai, Beijing and Suzhou respectively. We also have 5 application centers across the country which bring world-class technology and products with application development and training services to local customers. Lastly, we have the China Innovation Center in Shanghai which develops products according to local demands with global advanced technology. We have a nationwide maintenance network and China service training team, including over 2,000 professionals directly providing services for customers. We are committed to enabling our customers to make the world healthier, cleaner and safer. For more information, please visit ********************.

赛默飞世尔科技简介
赛默飞世尔科技（纽约证交所代码：TMO）是科学服务领域的世界领导者。公司年销售额超过200亿美元，在全球拥有约65,000名员工。我们的使命是帮助客户使世界更健康、更清洁、更安全。我们帮助客户加速生命科学领域的研究、解决在分析领域所遇到的复杂问题与挑战，促进医疗诊断发展、加速药物上市进程、提高实验室生产力。借助于首要品牌Thermo Scientific、Applied Biosystems、Invitrogen、Fisher Scientific和Unity Lab Services，我们领先推出结合创新技术、便捷采购和全方位服务的整体解决方案。欲了解更多信息，请浏览公司网站：********************
赛默飞世尔科技中国简介
赛默飞世尔科技进入中国发展已超过35年，在中国的总部设于上海，并在北京、广州、香港、成都、沈阳、西安、南京、武汉、昆明等地设立了分公司，员工人数超过4000名。我们的产品主要包括分析仪器、实验室设备、试剂、耗材和软件等，提供实验室综合解决方案，为各行各业的客户服务。为了满足中国市场的需求，现有6家工厂分别在上海、北京和苏州运营。我们在全国还设立了5个应用开发中心，将世界级的前沿技术和产品带给中国客户，并提供应用开发与培训等多项服务；位于上海的中国创新中心结合中国市场的需求和国外先进技术，研发适合中国的技术和产品；我们拥有遍布全国的维修服务网点和特别成立的中国技术培训团队，在全国有超过2000名专业人员直接为客户提供服务。我们致力于帮助客户使世界更健康、更清洁、更安全。欲了解更多信息，请登录网站：********************