宁波 [切换城市] 宁波招聘

Customer Care Assistant - 1 year temp

古驰(中国)贸易有限公司

  • 公司规模:5000-10000人
  • 公司性质:外资(欧美)
  • 公司行业:奢侈品/收藏品/工艺品/珠宝

职位信息

  • 发布日期:2017-12-03
  • 工作地点:上海-静安区
  • 工作经验:2年经验
  • 学历要求:本科
  • 职位月薪:5-7千/月
  • 职位类别:客服专员/助理  

职位描述

职位描述:
Job Description:
Key Accountabilities
- To provide & reply the accurate solution to store in ERP system
- To manage after sales repair and return process on managing the spare part stock, flows, lead-time.
- Immediately inform relevant dept/stores to follow up once get the feedback/solution from HQ.
- Monitor after sales service level/KPI, provide regular update to store for daily activity follow up.
- Ensure leadtime and pricing provided to the customer are reasonable accurately.
- Communicate and coordinate with colleague located in repair center on any after sales & quality matters
- Implement effective after sales service execution through coordination and follow up with stores
- Prepare after sales & quality training material and perform training to stores.
- Support team and perform any ad hoc projects/assignments as assigned by department head.
- Technical information translation provided by HQ if needed.

Job Requirements:

- 2-3 year’s relative experience in aftersales management, luxury company background is preferred.
- Excellent of excels, capability on use ERP is preferred.
- Good command of written and spoken English and local language.
- Good communication, detail mind and able to work independently.
- Multitasking and work under pressure is a must
- Self-motivated, confident and articulate
- Passion for fashion and a good understanding of fashion brands.
- Bachelor degree or above.
- CET 6 is preferred

职能类别: 客服专员/助理

公司介绍

古驰 (Gucci),1921年创立于佛罗伦萨,是全球精品品牌之一。借由其独特的创意和革新,以及精湛的意大利工艺闻名于世。古驰隶属于全球高端精品集团——开云集团 (Kering),旗下拥有一系列时装、皮具、珠宝及腕表等知名品牌。

联系方式

  • Email:joyce.hu@gucci.com
  • 公司地址:上海市南京西路1788号1788国际中心20层 (邮编:000000)
  • 电话:13726256895