宁波招聘

职位描述：
Reporting to the Programme Manager
 直接向项目经理汇报

OBJECTIVES:
描述：
? To be a frontline point of contact for existing members when arriving at the hotel, to welcome the guest, assist with inquiries and reservations and escort members to the restaurants
当会员光临酒店时，负责接待，协助预定，指引并陪同他们到达餐厅
? To approach non-members in low-key manner, either directly or through referral by hotel associates, and inform about the membership programme
低调有礼地接触酒店内的非会员客人（包括任意客人或者由酒店同事推荐的客人），并向他们项目会籍信息
? Be visibly present in the restaurants during lunch and dinner meal period and during other peak periods
于午餐及晚餐用餐时段内，或者其他高峰时段，需在餐厅值班
? Meet and exceed sales targets as agreed with the Hotel
达到甚至超越酒店所设定的销售目标
? Develop and maintain excellent working relationships with hotel personnel through effective communication
通过有效沟通，与酒店各部门同事建立及保持良好的合作关系
? Develop and build a strong rapport with Members by providing excellent service
提供优质服务以便与会员建立牢固的人际关系
 
KEY TASKS & DAILY ACTIVITIES:
主要任务&日常工作
? To be available front of house during all other times for the servicing of visiting existing members
可随时拜访或协助会员与会籍相关之事宜
? To visit the F&B venues during lunch and dinner period and inform non-members about the membership programme
在午餐及晚餐时段于餐厅内值班以向非会员客人介绍项目会籍信息
? To collect potential leads from hotel associates, including Billfold Flyers, which can be passed on to the programme
向酒店同事收集潜质客户名单，包括可以给到项目的宣传单张/小册子
? To engage with existing members and secure follow up dining reservations
协助会员订餐
? To assist visiting members with all inquiries
协助解答到店会员之任何查询
? To be pro-active in generating additional revenue opportunities from members (banquet/functions) and pass on any leads to the appropriate hotel department
积极抓住任何可以增加酒店收入的机会，如活动、宴会等，并把相关推荐转达给酒店相关部门跟进

INTEGRATED TASKS
其它任务
? Provide daily and weekly performance report
提交日报以及周报
? Regular contact with the hotel F&B departments to remain updated on the F&B calendar with a view of assisting the hotel in generating bookings
与酒店餐饮部门密切联系获取餐饮最新信息，以便于协助提高餐厅收入
? Inform members of hotel and upcoming club events and activities
及时通知会员酒店所有的俱乐部活动和促销活动
? Hotel front line associate training
培训酒店前线员工

KNOWLEDGE AND EXPERTISE

? Thorough knowledge of the programme, including membership package, F&B outlets, hotel facilities and operations
熟悉项目所有信息，包括会籍知识、餐厅酒吧、酒店设施和运作。
? Full trained by Hotel and aware of all specific requirements pertaining to the hotel brand
熟悉酒店以及与酒店品牌相关的所有细致要求
? Good communication and negotiation skills, written and verbal
优秀的沟通及谈判技巧，包括口语和文书
? Excellent customer relationship skills
优秀的客户关系技巧
? Efficient & organized
工作高效，有条不紊
? Grooming and dress standards to follow those of the hotel – must be immaculate
衣着得体，外型好，气质佳，完全符合酒店要求

WORKING HOURS
工作时间

1. Full time
全职
2. From 11am to 8pm or 9pm, 2 days off per week
早上11点到晚上8或9点，每周休息2天，

3. Rotation working arrangement of weekends and holidays is required
需要接受周末和节假日的轮值安排 举报 分享

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