宁波 [切换城市] 宁波招聘

Customer Service Representative

ACCO ASIA LIMITED

  • 公司规模:少于50人
  • 公司性质:外资(欧美)
  • 公司行业:贸易/进出口

职位信息

  • 发布日期:2017-08-07
  • 工作地点:上海
  • 招聘人数:1人
  • 工作经验:3-4年经验
  • 学历要求:本科
  • 语言要求:英语
  • 职位月薪:0.5-1万/月
  • 职位类别:客服专员/助理  

职位描述

职位描述:
Job Description:
The position is the liaison between our customers and our company and ensures our customer orders are processed correctly and timely. Responsibilities include:
 Assist sales team to answer sales enquiries including preparation of sales quotation and demo samples
 Process both domestics and global customer orders
 Review customer orders for accuracy in product, quantities and pricing
 Work with logistics team to ensure customer orders are delivered on time
 Expedite customer orders as necessary
 Handle inbound “Pre-sales” and “Post-sales” consumer/reseller/technical support calls and emails in a professional manner
 Handle customer issues relating to product questions, returns, damage claims and some basic software support
 Document all unique order situations for follow up, and approval needed to process an order, return, debit or credit
 Maintain up-to-date customer and order notes
 Make suggestions for order processing improvements

 
Job Requirements :
 University Degree
 2 – 3 years experience in customer service (experience in product/technical support an added advantage)
 Effective oral and written communication skill in Chinese
 Good command of English in both reading and writing as English is needed when communicating with global customers
 Ability to manage multiple tasks and prioritize work
 Strong organization skills
 Ability to work in a team environment
 Proficiency in Excel and MS Office required.

职能类别: 客服专员/助理

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公司介绍

ACCO Brands Corporation is one of the world's largest suppliers of branded office products. We market products in more than 100 countries through our own sales force and distribution networks.

We're proud of our long history of industry leadership and innovation, and we're focused on delivering exceptional value for our shareholders and customers by providing unique, leading-edge, branded office products.

Interest parties, please send your detailed resume, expected salary, academic credentials, ID, Hukou, one recent photo email to: hrchina@acco.com or by
mail addressed to the Human Resources Department, Unit # 501 Center Plaza North Tower, #159 Linhe Road West,Tianhe District, GuangZhou,
China. 510620 廣州市天河區林和西路159号中泰国际北塔5樓, 501室, 郵編: 510620. Please visit our website: ************************* for further
information about the Company.

联系方式

  • Email:hrchina@acco.com
  • 公司地址:地址:span广州市林和西路159号中泰国际北塔5樓501室