宁波招聘

- For our Industry Sector in BEIJING,we are looking for a Technical Customer Support Representative 客户技术支持代表

What are my responsibilities?

- Provide Helpdesk Services to support customers across Greater China region in order to achieve 100% customer success and satisfaction goal via the GTAC AP Greater China. By using Telephone services, Web application tool and E-mail, solve the customer’s question, problem and handle the enhance request of Siemens PLM Software products. Establish long term relationship with customers to keep and glow ME&S profits

- Work closely with customers, GTAC AP, US TAC and R&D to build up and to improve relationship among them and improve the customer satisfaction.

- Assist helpdesk Management to integrate helpdesk functions and improve the capabilities of helpdesk.

What do I need to qualify for this job?

Personality:

- Willing to constantly learn and to keep up-to-date with PLM technologies and their implication on the way we support our customers

- Strong business sense with a positive, get-it-done attitude balanced a well developed sense for realities

- With a passion for customer excitement and strong sense of ownership

- Self-starter with well developed sense for priorities and the ability to follow through.

- Mature, pleasant, well organized, self-motivated, reliable, responsible, and able to work under pressure.

- Understanding the purpose and goal of technical helpdesk for the all over the AP region.

Communication Skills:

- Good in presentation, communication and be able to make people understand the issue or resolution independently.

- Be able to deal the customer problem and question appropriately and vigorously.

- Able to proactively acquire and communicate technology best practice and latest information for customers and partners.

- Be perceived as a trusted technical advisor by customer and partner.

- Fluent in both spoken and written English and Mandarin.

Qualifications & experience:

- Over 2+ years on Teamcenter.

- Bachelor or master degree holder or above in Engineering or Information Technology.

- Working Experience in Manufacturing Industry.

- Knowledge and working experience in MSFT Windows, high end PC Workstation and OS level Tuning.

What else do I need to know?

- Familiar with Siemens PLM Software Teamcenter.

- Knowledge of Siemens PLM Software other products such as NX, Solid Edge is definitely an advantage.

- Other vendor CAD systems knowledge is definitely an advantage

- Working independently and confidently in analyzing customer requirements and transform them into workable solutions.

- Need to have answering skill for customer demand.

- Need to have interview skill to get right information from customer

- Need to have technical writing skill for writing the technical report among customer and USTAC.

- Ability to prioritize multiple assignments and deadlines

Contact

- If you want to know more Siemens job opportunities, please be free to log in our career website www.careers.siemens.com.cn

- Interested talents please send your Curriculum Vitae(please indicate the position applied for in both Chinese and English to email): resume.plm@siemens.com

　　西门子工业业务领域作为全球领先供应商之一，为工业客户提供创新环保的产品与解决方案。凭借完整的自动化技术与工业软件、扎实的行业市场专业以及以技术为基础的服务，工业业务领域帮助客户提高生产力、效率和灵活性。

　　西门子工业业务领域能够提供全球独一无二的自动化技术、工业控制和驱动技术以及工业软件，能够满足生产企业的所有需求，涵盖整个价值链——从产品设计和开发，到产品生产、销售和服务。同时，还能针对客户特有的市场和需求，提供专门的综合定制服务，以使客户获益***化。通过采用先进的软件和自动化技术，能够缩短产品投放市场时间高达50%，同时大幅降低生产企业的能源和污水处理成本。因此，凭借其节能产品和解决方案，西门子工业业务领域能够大大提高客户的市场竞争力，并为环境保护事业做出重要贡献。

　　工业业务领域由工业自动化集团、驱动技术集团、客户服务集团以及冶金技术部构成，在中国拥有62个办事处以及14家运营公司。