客服进口部职员Coordinator Customer Service Import
赫伯罗特船务(中国)有限公司 Hapag-Lloyd (China) Shipping Ltd.
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:交通/运输/物流
职位信息
- 发布日期:2017-07-03
- 工作地点:上海-虹口区
- 招聘人数:4人
- 工作经验:2年经验
- 学历要求:大专
- 语言要求:英语 良好
- 职位类别:集装箱业务 订单处理员
职位描述
职位描述:
1. Main Objectives of this position:
- Facilitates the movement of import cargo and keeps customers satisfied with any and all details of shipments.
- Provides immediate response to customer inquiries; provides timely information to Customs and the terminals and provides paper work and electronic data to various locations.
2. Function and duties:
Tasks
- Coordinate closely with ship agents and customers
- Check the shipments completeness and correctness
- Checks SDC completion before vessel arrival and have notification sending if SDC not completed
- Assign rate of exchange and checks the rates correctness (e.g.: Check the THD charge in USD)
- Create FIS invoice and send arrival notice to consignee/notify party(for CNSHA/CNTAO/CNNGB)
- Check special shipments and provides the relevant documents/forms/files to concerned parties (including dangerous goods, OOG goods, break bulk cargos, waste goods, etc)
- Submit EDI manifest data to relevant ship agent
- Provide Import shipment summary to the relevant ship agent
ECB/SWB, Telex release, THD collect, Sea freight collect, Empty container, Short shipped cargo, DG cargo, OOG cargo, waste cargo …
Checks if any invoices are missing
- Prepare Customs Manifests and DG Manifests where applicable
- Provide full customer service on all inbound questions including arrival information, charges due, cargo information, d/o release consultation, etc
- Coordinate closely with overseas colleagues for various import issues
- Seal number amendment: Provide seal certificate to assist consignee clear the imports
- Prepare amendment application with ship agent and apply for Customs amendment after vessel arrival
- CCAM monitoring after CCAM implement
- Check outstanding revenues
- Monitor long-stay containers and handling abandon cargoes
- Detention/ Demurrage calculation and coordinates with ship agent for charges settlement
- Applied for detention waive/discount
- Manifests correction requested by overseas after vessel arrival
Check with ship agent if d/o is released
Contact consignee if correction is needed
Prepare the manifest amendment application and relevant documents
- Keeps proper archives and maintains files of data as required by ISO9002 where applicable
3. Qualifications and Technical Job Requirements:
- College degree
- At least 2 year relevant experience in ocean shipping industry
- Ability to work independently
- Positive and pleasant attitude, a team-player
- Willing to work under high pressure
- Understands what Hapag-Lloyd offers customers and what routes, equipment, rates and services are available.
- Uses maps, atlases and other geographic reference materials. Knows where nearest ports and terminals are to customers or can use references to find that information. Knows best mode of transportation for ground transport between customer and terminal.
- Uses word processing software efficiently and effectively. Uses spreadsheet software as a tool for tracking work. Uses other software appropriate to work demands and effectively applies other components of MSOffice required by the job.
- Understands specific customer’s goods, shipment requirements and practices. Has an understanding of special rates which might be assigned and knows when to check with sales for possible special rate assignment.
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1. Main Objectives of this position:
- Facilitates the movement of import cargo and keeps customers satisfied with any and all details of shipments.
- Provides immediate response to customer inquiries; provides timely information to Customs and the terminals and provides paper work and electronic data to various locations.
2. Function and duties:
Tasks
- Coordinate closely with ship agents and customers
- Check the shipments completeness and correctness
- Checks SDC completion before vessel arrival and have notification sending if SDC not completed
- Assign rate of exchange and checks the rates correctness (e.g.: Check the THD charge in USD)
- Create FIS invoice and send arrival notice to consignee/notify party(for CNSHA/CNTAO/CNNGB)
- Check special shipments and provides the relevant documents/forms/files to concerned parties (including dangerous goods, OOG goods, break bulk cargos, waste goods, etc)
- Submit EDI manifest data to relevant ship agent
- Provide Import shipment summary to the relevant ship agent
ECB/SWB, Telex release, THD collect, Sea freight collect, Empty container, Short shipped cargo, DG cargo, OOG cargo, waste cargo …
Checks if any invoices are missing
- Prepare Customs Manifests and DG Manifests where applicable
- Provide full customer service on all inbound questions including arrival information, charges due, cargo information, d/o release consultation, etc
- Coordinate closely with overseas colleagues for various import issues
- Seal number amendment: Provide seal certificate to assist consignee clear the imports
- Prepare amendment application with ship agent and apply for Customs amendment after vessel arrival
- CCAM monitoring after CCAM implement
- Check outstanding revenues
- Monitor long-stay containers and handling abandon cargoes
- Detention/ Demurrage calculation and coordinates with ship agent for charges settlement
- Applied for detention waive/discount
- Manifests correction requested by overseas after vessel arrival
Check with ship agent if d/o is released
Contact consignee if correction is needed
Prepare the manifest amendment application and relevant documents
- Keeps proper archives and maintains files of data as required by ISO9002 where applicable
3. Qualifications and Technical Job Requirements:
- College degree
- At least 2 year relevant experience in ocean shipping industry
- Ability to work independently
- Positive and pleasant attitude, a team-player
- Willing to work under high pressure
- Understands what Hapag-Lloyd offers customers and what routes, equipment, rates and services are available.
- Uses maps, atlases and other geographic reference materials. Knows where nearest ports and terminals are to customers or can use references to find that information. Knows best mode of transportation for ground transport between customer and terminal.
- Uses word processing software efficiently and effectively. Uses spreadsheet software as a tool for tracking work. Uses other software appropriate to work demands and effectively applies other components of MSOffice required by the job.
- Understands specific customer’s goods, shipment requirements and practices. Has an understanding of special rates which might be assigned and knows when to check with sales for possible special rate assignment.
职能类别: 集装箱业务 订单处理员
关键字: 进口客服 船务
公司介绍
德国赫伯罗特股份公司是目前世界前五大船公司之一,赫伯罗特船务(中国)有限公司是德国赫伯罗特集团在中国的独资机构,致力于全球化的集装箱服务,在100多个国家拥有500家分支机构。主要从事国际集装箱远洋运输服务。现因业务发展需要,诚聘所述人员。
符合所述条件之应聘者,请将本人的中、英文简历,身份证、学历证书复印件、薪资要求及近期近照一张寄往:赫伯罗特船务(中国)有限公司人事部
上海市虹口区四川北路1350号利通广场8楼 200080
电子信箱:HRSHA@hlag.com
符合所述条件之应聘者,请将本人的中、英文简历,身份证、学历证书复印件、薪资要求及近期近照一张寄往:赫伯罗特船务(中国)有限公司人事部
上海市虹口区四川北路1350号利通广场8楼 200080
电子信箱:HRSHA@hlag.com
联系方式
- Email:HRSHA@hlag.com
- 公司地址:地址:span虹口区四川北路1350号利通广场8楼