客服专员（大客户）
霍夫曼工具贸易（上海）有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：贸易/进出口
职位信息
- 发布日期：2017-06-16
- 工作地点：上海-闵行区
- 招聘人数：1人
- 工作经验：3-4年经验
- 学历要求：本科
- 语言要求：英语 熟练
- 职位月薪：6-8千/月
- 职位类别：客服专员/助理
职位描述
职位描述：
Job Description:
1. Quotation Processing （based on SAP）
？ Send quotation to KA customers according to system price or approved special price.
？ Processing technical transcoding
？ Arrangement of special quotation for non-standard items with Purchaser.
？ Following up on quotations
？ Maintain a highly nice relationships with KA customers
2. Order Processing （based on SAP）
？ Placing customer order in system
？ Order confirmation / acknowledgement and system up-date
3. Shipment / Invoice /Payment Follow Up （based on SAP）
？ Monitor order closely to ensure on time shipment
？ Arrange shipments to customers once goods arrived warehouse. To ensure goods deliver to customers according to our confirmation and with shipment details provided whenever is required.
？ Try best to fulfill customer’s special / urgent request in shipment arrangement.
？ Support FI to issue the right invoice to customer
4. Handle Customer Complaints & Claims
？ All complaints (discrepancies or services) must be handled with patient and friendly attitude, despite claims are justified or not.
？ Try to understand the case and take immediate action with related department(s).
5. Project coordinator
Job specification: Professional Skills / Personal Capabilities / Professional experience
Education, Qualifications & Special Training: Diploma OR Bachelor’s Degree holder.
Experience:
？ 2 to 3 years’ experience in Customer Service field
？ >2 years’ experience in SAP Sales Module
？ Knowledge & Skills (Computer skill, Language skill, etc.):
？ Fluent in Mandarin & English
？ Good communication & interpersonal skill
Personality Requirement:
？ A team player, service minded with pleasant personality
？ Self-motivated & take ownership of responsible activity
？ Able to work under pressure
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Job Description:
1. Quotation Processing （based on SAP）
？ Send quotation to KA customers according to system price or approved special price.
？ Processing technical transcoding
？ Arrangement of special quotation for non-standard items with Purchaser.
？ Following up on quotations
？ Maintain a highly nice relationships with KA customers
2. Order Processing （based on SAP）
？ Placing customer order in system
？ Order confirmation / acknowledgement and system up-date
3. Shipment / Invoice /Payment Follow Up （based on SAP）
？ Monitor order closely to ensure on time shipment
？ Arrange shipments to customers once goods arrived warehouse. To ensure goods deliver to customers according to our confirmation and with shipment details provided whenever is required.
？ Try best to fulfill customer’s special / urgent request in shipment arrangement.
？ Support FI to issue the right invoice to customer
4. Handle Customer Complaints & Claims
？ All complaints (discrepancies or services) must be handled with patient and friendly attitude, despite claims are justified or not.
？ Try to understand the case and take immediate action with related department(s).
5. Project coordinator
Job specification: Professional Skills / Personal Capabilities / Professional experience
Education, Qualifications & Special Training: Diploma OR Bachelor’s Degree holder.
Experience:
？ 2 to 3 years’ experience in Customer Service field
？ >2 years’ experience in SAP Sales Module
？ Knowledge & Skills (Computer skill, Language skill, etc.):
？ Fluent in Mandarin & English
？ Good communication & interpersonal skill
Personality Requirement:
？ A team player, service minded with pleasant personality
？ Self-motivated & take ownership of responsible activity
？ Able to work under pressure
职能类别： 客服专员/助理
公司介绍
做为欧洲***的优质工具系统供应商，来自德国的霍夫曼集团为全球近十三万家工业客户提供近5万件的优质工具和出色的服务。2200多名拥有高度责任心和能力的员工倾心投入使得企业保持长期持续性的健康发展 。霍夫曼集团在2011年度全球取得了9亿欧元的销售业绩则是***的证明。
快速发展的中国是霍夫曼集团未来最为重要的战略市场。为了进一步发展中国市场的业务，更贴近中国的客户，霍夫曼集团与2009年3月在上海成立了100%的独资企业“ 霍夫曼工具贸易(上海)有限公司”。
为加强我们在中国的团队，我们现在诚聘英才。
As Europe’s leading system partner for quality tools, Hoffmann Group offers its service to 125,000 B2B Customers worldwide.
More than 2200 employees who are engaged, responsible and friendly to achieve company’s healthy growth. The best evidence is: in 2011, the sales turnover is 900 Mio.
China is becoming the most important market for Hoffmann group as its fast expanding.
In order to further explore the market, Hoffmann China has been founded in March 2009 in Shanghai.
We are looking for the colleagues with strong persuasive ability to strengthen our team in China.
快速发展的中国是霍夫曼集团未来最为重要的战略市场。为了进一步发展中国市场的业务，更贴近中国的客户，霍夫曼集团与2009年3月在上海成立了100%的独资企业“ 霍夫曼工具贸易(上海)有限公司”。
为加强我们在中国的团队，我们现在诚聘英才。
As Europe’s leading system partner for quality tools, Hoffmann Group offers its service to 125,000 B2B Customers worldwide.
More than 2200 employees who are engaged, responsible and friendly to achieve company’s healthy growth. The best evidence is: in 2011, the sales turnover is 900 Mio.
China is becoming the most important market for Hoffmann group as its fast expanding.
In order to further explore the market, Hoffmann China has been founded in March 2009 in Shanghai.
We are looking for the colleagues with strong persuasive ability to strengthen our team in China.
联系方式
- 公司地址：所有区域