宁波招聘

职位描述：
售后服务 - 客服主管
After-sales service – CS Supervisor

职位描述: Job Description:
基于SAP系统：
Based on SAP system:
1 管理退换货及质量投诉
Management in refunding and replacement and quality complaint
2 管理关键客户价格体系
Management in KA customers’ price system
3 管理开票流程
Management in processing invoice process
4 积极有效地管理客服团队，定期向客服经理汇报
Positive and effective management in CS team, report to CS manager regularly

职位要求：
本科及以上学历
Bachelor and above degree
精通SAP销售模块
Very excellent in SAP sales module
英语听说读写良好
Master English in Listening, speaking, reading and writing
办公软件及基础IT技能良好
Master MS Office (word,excel,ppt) and basic IT skills
优秀的沟通技巧并善于人际关系处理
Very excellent communication skills and good ability to process interpersonal relationship
具备强烈的责任感和良好的抗压性
Strong responsibility and good anti-pressure ability

工作经验:
五年以上客服工作经验
5 years and above working experience in CS
一年以上管理经验
One year and above management experience 举报 分享

做为欧洲***的优质工具系统供应商，来自德国的霍夫曼集团为全球近十三万家工业客户提供近5万件的优质工具和出色的服务。2200多名拥有高度责任心和能力的员工倾心投入使得企业保持长期持续性的健康发展 。霍夫曼集团在2011年度全球取得了9亿欧元的销售业绩则是***的证明。
快速发展的中国是霍夫曼集团未来最为重要的战略市场。为了进一步发展中国市场的业务，更贴近中国的客户，霍夫曼集团与2009年3月在上海成立了100%的独资企业“ 霍夫曼工具贸易(上海)有限公司”。
为加强我们在中国的团队，我们现在诚聘英才。
As Europe’s leading system partner for quality tools, Hoffmann Group offers its service to 125,000 B2B Customers worldwide.
More than 2200 employees who are engaged, responsible and friendly to achieve company’s healthy growth. The best evidence is: in 2011, the sales turnover is 900 Mio.
China is becoming the most important market for Hoffmann group as its fast expanding.
In order to further explore the market, Hoffmann China has been founded in March 2009 in Shanghai.
We are looking for the colleagues with strong persuasive ability to strengthen our team in China.