宁波招聘

Purpose & general responsibilities of the position:

· Appreciate and apply the company values in daily work, ensure all issues from our customers are handled well according to the standards required by the department within the given timelines.
· Serve our customers with positive and service-minded attitude at all times.
· Ensure effective internal communication with other teams and departments, to act as a bridge between the customers and the company to pro-actively provide optimal solutions and/or services to our customers.
· Propose new initiatives for continuous improvement based on experience from daily communication with customers.
· Enhance customer experience by providing flexible solutions within principle.
· Mainly focus on EXP CUS handling, partially back up import customer service.

Specific responsibilities of the position:

· Take care of clients of the whole process starting from booking coming in till laden pick up in destination.
· Attend work on time. Attend Saturday/holiday on-duty in case of such need.
· Always demonstrate positive and service-minded attitude to our customers with great patience.
· Responsible for providing customer care to the customers assigned by branch manager.
· Proactively update/inform customers for company's new services, rolling and schedule change, etc.
· Promote mcc.com.sg e-commerce service to customers. Always ask for more.
· Continuously enhancing customer experience by be solution minded, taking ownership deliver commitment, show empathy, be passionate during daily operation interactions with customers.
· Constantly taking initiatives to provide ideas and innovative suggestions on how to improve overall customers' satisfaction level to our service.
· Responds to all telephone inquiries base on the basic telephone handling guidelines, ensure your phone is picked-up within 3 rings.
· Ensure all information inputted in the system is correct.

Measurement / success criteria of the position:

· Ability to perform within your areas of responsibility as outlined above. This includes accuracy and quality of work, quantity of work, problem solving skills
· Ability to work within a team as well as independently and your contribution towards ensuring that the best possible financial result is achieved for Company and Principals
· The measurable results/performance on services which you influence including the profitability of the company towards the local agency budget as well as toward the Line Management budget
· Ability to achieve targets as outlined in you KPIs
· Ability to deal with multiple parties during daily work
· Customers feedbacks
· Whether complaint internally or externally

Learning opportunities in the position:

· All customer service related knowledge and procedures
· Shipping knowledge.
· MCC standard operational procedures.
· Communication skills and interpersonal skills.
· Problem-solving skills and commercial decision-making ability.
· Training program
· CUS experience accumulation with customer ownership, full process involvement
· More chances to better know the industry
· LMS online training
· Follow the other instruction and assignment by supervisor/manager such as responsibility change, job rotation and etc

Specific requirements for the position:

· Previous working experiences related to export customer service is preferred.
· Strong interpersonal savvy in relationship building with customers.
· Good problem-solving and analytical ability.
· Positive thinking and having a happy attitude.
· Having a good understanding of the company's values, always living the values in your job.
· Good English ability.

The A.P. Moller-Maersk Group in the world

The A.P. Moller-Maersk Group is a worldwide organization with about 117,000 employees and offices in around 130 countries-with global headquarters in Copenhagen,Denmark.

In addition to owning one of the world's largest shipping companies,we are also involved in a wide range of activities within the energy,shipbuilding, retail and manufacturing industries.

The A.P.Moller-Maersk Group in North Asia Region

In the North Asia Region,we employ more than 11,000 employees at 65 different locations in Mainland China,Hong Kong, Macao,Taiwan,Mongolia,Japan and Korea.

We have served foreign trade in the Greater China Area for more than 80 years.The foundation of the A.P. Moller- Maersk Group's presence in the North Asai Region is characterized by our commitment to serve foreign trade,continue expansion,make investments that are mutually beneficial,and be good corporate citizens.

Our activities in the North Asia Region include an extensive network of branch and representative offices,
wholly-owned and joint venture transportation companies, logistics companies,industrial enterprises,as well as managing,operating,and investing in a number of marine terminals in key coastal cities in the region.

The A.P. Moller-Maersk Group is constantly looking for opportunities to supply its many companies with competitively priced, high quality products made in the North Asia Region.

The A.P. Moller-Maersk Group in the North Asia Region,amongst other,the following companies:
APM Global Logistics trading as Damco
Maersk Line
APM Terminals


Read more
The A.P. Moller-Maersk Group:www.maersk.com
Damco: www.damco.com
Maersk Line:www.maerskline.com