眉山招聘

Core Responsibilities:
Provide Information Technology and Audio-Visual assistance to the Executives, Senior Leaders, and Board of Directors of Dow.
? Support presentations and equipment for senior leadership meetings and events in APAC (including the site engineer based on and remote sites support).
? Coordinate with Hotel IT team on Dow needs and requirements for critical offsite events.
? Coordinate with other Dow technology teams, Collaboration Services, Network Services, and Mobile Services,etc to ensure all required services are available when required.
? Troubleshoot and resolve technical issues with workstations, mobile devices, printers, and IT resources.
? Support Executive events around the world and work with various venders. (Investor Relations, Leadership Summit, Strategy Week, Board Meetings, etc.)
Provide IT Regional Relationship Maintance and support to IT service delivery and IT service adoption.
? Support on IT service adoption including but not limited to
o IT Communication/Training Material Preparation, translation, and conduct training sessions.
? Support on IT Relationship Management Activities including
o Prepare for Client Listening Sessions
o Conduct client feedback interviews
o Analysis on customer satisfaction report
? Coordinate among Dow technology teams, incident team, and end users to drive the issue resolution for high impacted issues.
? Assist high impact project design, test, and implementation to avoid requirements gap due to the countries/sites constrains.
? Share the recent changes and relevant impacts to APAC ITRMs and OSSs.
? Attend broadly impacted common service change support such as workstation upgrade, voice service refresh, common application replacement, etc.

职位要求：
Qualifications:
? Bachelor’s Degree
? Minimum of 3 years of IT experience is required.
? Competent in computer software and hardware troubleshooting
? Basic networking concepts
? Mobile device troubleshooting and management.
? Ability to coordinate external suppliers to achieve successful projects
? Ability to work with all levels of organization from operators to CEO
? Strong level of capability in Audio/Visual technologies
? Flexibility to on call to support VIPs 24/7 as issues occur
? Soft skills for intercommunication
? Fluent spoken English and good at written English.

Preferred Qualifications:
? Experience in Audio Visual control systems (eg. Crestron)
? Experience with Microsoft Office O365
? Ability to evaluate, develop strategy and implement technology plans
? A Bachelor’s degree in Communications, Information Technology Management or Broadcasting is preferred
? A+, Network+, Security+ or other base-level IT certifications
? Problem/Change/Incident management experiences.
? Project management
? Service management
? ITIL

Additional information:
This position requires a candidate with the ability to make decisions quickly in order to support the changing needs of executive leadership. They need to adapt and execute a quick recovery from direction change and technology failures. Additionally, it needs the candidate have a very good sense of what issue is on priority and how to provide IT service with better experiences to end users.

陶氏（NYSE: DOW）运用科学和技术的力量，不断创新，为人类创造更美好的生活。陶氏通过材料、聚合物、化学和生物科学，来推动创新和创造价值，全力解决当今世界的诸多重大挑战，如满足人们的诸多需求：新鲜的食物、更加安全和可持续的交通方式、更清洁的水、更高的能源效率、更耐用的基础设施、不断提升的农业生产效率，等等。陶氏以其一体化、市场驱动型的业务组合，为全球175个国家和地区的客户提供种类繁多的高科技产品和解决方案，应用于包装、基础设施、交通、消费者护理、电子、农业等高速发展的市场。2016年，陶氏年销售额为480亿美元，在全球拥有约56,000名员工，在34个国家和地区运营189个生产基地，产品系列达7,000多种。