兰州招聘

职位描述：
Duties & Responsibilities / 工作职责：
1. Coordinating service activities, including:
      协调服务部门的各项活动，包括：
      a. Answering & transferring phone calls from customers.
      客户电话来电转接；
      b. Update and maintain service data in Open Task and ERP system, analyzing the data and forwarding them to responsible person.
     更新并维护Open Task及ERP系统中的服务数据，分析并转发给相应的负责人；
     c. Provide customers out of warranty with service contract, SP quotation and management.
     提供给客户保外服务合同及备品备件报价等；
     d. Arrange service engineer, provide the customers’ contact method and the problems, and deliver service ticket.
     协助安排服务工程师，提供客户的联系方式、沟通问题，交付服务单；
     e.Check the account with customers and collect money once a month.
     每月核对客户收款情况；
     f. FAP collecting Summary.
     FAP汇总；
     g. Consolidate DSR & process with service Tips.
     汇总DSR报告及跟进服务情报。
2. Maintaining effective and timely communication with engineers, obtaining regular progress updates for work orders.
     和服务工程师保持有效及时的沟通，定期更新服务案件的进展情况；
3. Coordination with finance on Service Case A/R collection.
     协助财务进行服务应收账款的回收；
4. Support the Spare Return Part Collection.
     支持备品备件的回收；
5. Coordination of training arrangements for SV Team.
     协调服务部门的培训安排；
6. Local office administration support if necessary.
     当地办公室事务的支持；
7. Other job-related duties as assigned by supervisor.
    上级安排的其他工作；

Requirement / 任职要求:
1. College degree or above in office administration or relative majors.
     大专以上学历，办公室行政等相关专业
2. At least 2 years’ working experience, experience in a multinational corporation is preferred
     至少两年相关工作经验，有跨国公司经验者优先
3. Good knowledge of Business English, accounting & office administration.
     熟知商务英语，会计，办公室行政等相关知识
4. Good command of Office tools, experience in ERP LN and databases is preferred
     熟练操作微软办公软件，有ERP和相关的数据库操作经验者优先
5. Good attitude, beautiful voice, clear expression, good ability of organization and coordination, independent and flexible
     态度端正，声音优美，善于表达，较好的组织协调能力, 独立性强，灵活 举报 分享

Future creators wanted
DMG MORI is a worldwide leading manufacturer of high-precision machine tools and sustainable technologies that are at the beginning of global value chains. Integrated automation and end-to-end digitization solutions extend our core business with turning and milling machines, Advanced Technologies and Additive Manufacturing.
Our technology excellence is bundled within the main sectors of Aerospace, Automotive, Die & Mold as well as Medical and Semiconductor.
In the “Global One Company”, around 12,000 employees are in direct contact with over 100,000 customers from 55 industries. DMG MORI is present in 87 countries worldwide – with 16 production plants, 111 sales and service locations – and is actively advancing the future fields of automation, digitization and sustainability.


德马吉森精机机床贸易有限公司
DMG MORI Machine Tools Trading Co. Ltd.

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