CTS, Planner(售后服务计划员)
阿特拉斯·科普柯（上海）贸易有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：机械/设备/重工
职位信息
- 发布日期：2019-01-07
- 工作地点：广州
- 招聘人数：1人
- 学历要求：本科
- 职位月薪：4.5-6千/月
- 职位类别：客服专员/助理
职位描述
职位描述：
Mission:
- Conduct day to day after sales service requests to achieve the highest utilization of the service resources and highest possible levels of customer satisfaction, which in turn shall lead to sustainable profitable growth.
Job Description:
Implementation of service strategy to achieve customer satisfaction
- Effectively plan the resources according to the service request and engineer's competence.
- To use the “failure reporting” system to feedback quality issues to the product Company.
- Warranty parts claim and follow up.
- Provide necessary technical support towards to the customers to minimize equipment downtime.
- To update related information in SAP/MAM/SPM etc.
Co-ordination with sales, and technical team
- To coordinate with sales team to provide efficient after sales service to customers.
- To give service engineer feedback on product’s quality, and technical skill / method to resolve the complicated problem via collaboration with technical team, and use related system.
- Has the responsibility to contribute to the sustainable operations for parts and service and also to have a good structure in the areas of quality, safety and environment issues.
Job Requirement:
- College graduated or above, majored in mechanical engineering or equivalent.
- More than 3 years experience in compressor equipments service or related equipments.
- Basic English in speaking and reading.
- Good computer skills including Microsoft series and Lotus Notes.
工作职责：
－根据服务和工程师的要求有效的安排可用资源
－使用“失败报告”系统给产品公司予以质量问题的反馈．
－质保部件的申报和跟踪．
－给予客户及时的支持以减少／降低客户方的停工期．
－在SAP/MAM/SPM中更新相关信息．
－和销售，技术部门合作
职位要求：
－专科及以上学历，机电专业都优先考虑
－3年以上压缩机或相关机电设备的现场维修和维护经验
－协调能力强，做事有条理，记忆力良好
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Mission:
- Conduct day to day after sales service requests to achieve the highest utilization of the service resources and highest possible levels of customer satisfaction, which in turn shall lead to sustainable profitable growth.
Job Description:
Implementation of service strategy to achieve customer satisfaction
- Effectively plan the resources according to the service request and engineer's competence.
- To use the “failure reporting” system to feedback quality issues to the product Company.
- Warranty parts claim and follow up.
- Provide necessary technical support towards to the customers to minimize equipment downtime.
- To update related information in SAP/MAM/SPM etc.
Co-ordination with sales, and technical team
- To coordinate with sales team to provide efficient after sales service to customers.
- To give service engineer feedback on product’s quality, and technical skill / method to resolve the complicated problem via collaboration with technical team, and use related system.
- Has the responsibility to contribute to the sustainable operations for parts and service and also to have a good structure in the areas of quality, safety and environment issues.
Job Requirement:
- College graduated or above, majored in mechanical engineering or equivalent.
- More than 3 years experience in compressor equipments service or related equipments.
- Basic English in speaking and reading.
- Good computer skills including Microsoft series and Lotus Notes.
工作职责：
－根据服务和工程师的要求有效的安排可用资源
－使用“失败报告”系统给产品公司予以质量问题的反馈．
－质保部件的申报和跟踪．
－给予客户及时的支持以减少／降低客户方的停工期．
－在SAP/MAM/SPM中更新相关信息．
－和销售，技术部门合作
职位要求：
－专科及以上学历，机电专业都优先考虑
－3年以上压缩机或相关机电设备的现场维修和维护经验
－协调能力强，做事有条理，记忆力良好
职能类别： 客服专员/助理
公司介绍
Great ideas accelerate innovation. At Atlas Copco we have been turning industrial ideas into business-critical benefits since 1873.By listening to our customers and knowing their needs, we deliver value and innovate with the future in mind.
Atlas Copco is based in Stockholm, Sweden with customers in more than 180 countries. In 2019, Atlas Copco had revenues of BSEK104 (BEUR 10) and at year end about 39 000 employees.
Atlas Copco entered China market in the 1920s. Today, the Group's four business areas - Compressor Technique, Vacuum Technique, Industrial Technique and Power Technique have all presented in China market, providing customers with innovative products and service. In 2019, Atlas Copco China had more than 30 entities and around 6,000 employees.
For more information: *********************
伟大的想法激发创新。阿特拉斯·科普柯从1873年就开始将工业创想转化为关键业务的获益。通过聆听客户，洞悉客户需求，为客户提供价值，并着眼未来不断创新。
阿特拉斯·科普柯集团是一家有着近150年历史的全球性工业集团公司，总部位于瑞典斯德哥尔摩，约有39,000多名来自70个国家的的员工，客户遍及全球180多个国家。2019年营业收入为1040亿瑞典克朗（100亿欧元）。
阿特拉斯·科普柯的产品在上世纪20年代进入中国市场。时至今日，集团四大业务领域：压缩机技术、真空技术、工业技术、动力技术，均已全面进入中国，为客户提供创新的产品和解决方案。截至2019年底，阿特拉斯·科普柯在中国设有30多在华家企业，拥有员工近6000名。
更多信息，请访问：*********************
Atlas Copco is based in Stockholm, Sweden with customers in more than 180 countries. In 2019, Atlas Copco had revenues of BSEK104 (BEUR 10) and at year end about 39 000 employees.
Atlas Copco entered China market in the 1920s. Today, the Group's four business areas - Compressor Technique, Vacuum Technique, Industrial Technique and Power Technique have all presented in China market, providing customers with innovative products and service. In 2019, Atlas Copco China had more than 30 entities and around 6,000 employees.
For more information: *********************
伟大的想法激发创新。阿特拉斯·科普柯从1873年就开始将工业创想转化为关键业务的获益。通过聆听客户，洞悉客户需求，为客户提供价值，并着眼未来不断创新。
阿特拉斯·科普柯集团是一家有着近150年历史的全球性工业集团公司，总部位于瑞典斯德哥尔摩，约有39,000多名来自70个国家的的员工，客户遍及全球180多个国家。2019年营业收入为1040亿瑞典克朗（100亿欧元）。
阿特拉斯·科普柯的产品在上世纪20年代进入中国市场。时至今日，集团四大业务领域：压缩机技术、真空技术、工业技术、动力技术，均已全面进入中国，为客户提供创新的产品和解决方案。截至2019年底，阿特拉斯·科普柯在中国设有30多在华家企业，拥有员工近6000名。
更多信息，请访问：*********************
联系方式
- Email：recruitment@cn.atlascopco.com
- 公司地址：上海市浦东新区新金桥路1888号金领之都36号楼12层 (邮编：201206)