兰州 [切换城市] 兰州招聘兰州客服及技术支持招聘兰州售前/售后技术支持工程师招聘

Monitoring Support

阿特拉斯·科普柯(上海)贸易有限公司

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:机械/设备/重工

职位信息

  • 发布日期:2017-04-09
  • 工作地点:无锡
  • 招聘人数:1人
  • 工作经验:1年经验
  • 学历要求:大专
  • 语言要求:英语 熟练
  • 职位月薪:4.5-6千/月
  • 职位类别:售前/售后技术支持工程师  

职位描述

职位描述:
管理目标
Mission
? Through remote monitoring compressors’ running date to support
o predict service maintenance based on real running hours to satisfy our customers
o proactive aftermarket sales to improve sales efficiency to improve CTS business
? Assist Operations business line manager to implement projects in planning centers
? 通过空压机远程运行数据的监控来支持:
o 提供基于实际运行数据的预见性保养服务来满意与客户
o 主动性的销售行为来提高销售效率,促进售后服务业绩

Job Description
? Report to monitoring supervisor, the incumbent must perform his/her duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer. The incumbent is expected to take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
? 24/7 Monitor compressor running data & trends
? Training and/or information to distributors, planning centers, and field service for proactive service providing.
? Record and forward sales leads to marketing/sales for follow up.
? Communicate with customer to clarify the warning/service events
? Provide annual running report to customer
? Other Administrative job assigned by his/her supervisor and BLM
? Working Hours: Hours will vary by shifts example 1st shift: 8am – 4pm, 2nd shift: 4pm-12am an 3rd shift: 12am-7am this hours are not set just examples.

工作内容
? 汇报给监控中心主管,任职者必须按阿特拉斯?科普柯的标准执行其行为,努力去理解客户的期望和需求,采取适当的行动去达到客户的需求,并在行动过程中和相关的人员建立和保持沟通。
? 空压机监控中心24/7小时远程监测运行数据和趋势。
? 培训并将信息分享至全国范围内相关的代理商、派工中心以响应客户的服务需求
? 记录并转达商机给相关的销售和市场人员进行跟进
? 与客户沟通并确认报警或服务事件。
? 提供给客户年度运行报告
? 其他指定的行政工作。
? 工作时间:四班三运转。

Experience
1-3 years relevant experience


Knowledge
Must be proficient in Microsoft Office, including Word ,Excel and PowerPoint.
Proficiency in Lotus Notes software applications is a plus.

Personal requirements
Must be self-directed, have a positive attitude, and be customer-service oriented. Must also have excellent organizational, interpersonal, and verbal and written communication skills. Must be able to manage multiple priorities with flexibility, confidentiality, and a positive attitude.

Educational requirements
College or above

职能类别: 售前/售后技术支持工程师

举报 分享

公司介绍

Great ideas accelerate innovation. At Atlas Copco we have been turning industrial ideas into business-critical benefits since 1873.By listening to our customers and knowing their needs, we deliver value and innovate with the future in mind.
Atlas Copco is based in Stockholm, Sweden with customers in more than 180 countries. In 2019, Atlas Copco had revenues of BSEK104 (BEUR 10) and at year end about 39 000 employees.
Atlas Copco entered China market in the 1920s. Today, the Group's four business areas - Compressor Technique, Vacuum Technique, Industrial Technique and Power Technique have all presented in China market, providing customers with innovative products and service. In 2019, Atlas Copco China had more than 30 entities and around 6,000 employees.
For more information: *********************

伟大的想法激发创新。阿特拉斯·科普柯从1873年就开始将工业创想转化为关键业务的获益。通过聆听客户,洞悉客户需求,为客户提供价值,并着眼未来不断创新。
阿特拉斯·科普柯集团是一家有着近150年历史的全球性工业集团公司,总部位于瑞典斯德哥尔摩,约有39,000多名来自70个国家的的员工,客户遍及全球180多个国家。2019年营业收入为1040亿瑞典克朗(100亿欧元)。
阿特拉斯·科普柯的产品在上世纪20年代进入中国市场。时至今日,集团四大业务领域:压缩机技术、真空技术、工业技术、动力技术,均已全面进入中国,为客户提供创新的产品和解决方案。截至2019年底,阿特拉斯·科普柯在中国设有30多在华家企业,拥有员工近6000名。
更多信息,请访问:*********************

联系方式

  • Email:recruitment@cn.atlascopco.com
  • 公司地址:上海市浦东新区新金桥路1888号金领之都36号楼12层 (邮编:201206)