Customer Relations Specialist/客户关系专员
蒂森克虏伯电梯（中国）Thyssen Elevators Co., Ltd.
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：机械/设备/重工
职位信息
- 发布日期：2014-05-06
- 工作地点：上海-松江区
- 招聘人数：1
- 工作经验：一年以上
- 学历要求：大专
- 语言要求：英语良好
- 职位月薪：面议
- 职位类别：其他
职位描述
工作内容
执行客户访问的流程
1.与中国区运营联络，阐明他们在客户访问方面的需要
2.安排后勤、工厂参观、住宿、会议主持以及与客户访问相关的其他设施
3.维护和改进装饰、展示厅、宣传册、推广材料等与客户访问相关的事宜
4.基于内外部职能部门反馈和建议的基础上更新和改进后勤
5.收集中国区以及管理层的反馈以改进工作
6.协助完成市场部客户访问事宜及重点项目客户访问支持
Job Responsibility
Implement the Customer Visit Procedure
1.Liaise with field and clarify their needs on customer visit.
2.Arrange logistics, factory visit, site visit, accommodation, meetings presentations, and other facilities related to customer visit.
3.Maintain and improve the decoration, showroom, brochures, promotion materials, etc related to customer visit by work with internal and external functions.
4.Updated and improve the logistic list based on the feedback and suggestions from internal & external functions.
5.Collect feedback / reports from Field and management to improve.
6.Assist on Marketing dept hospitality cases, cooperate with VIP visit projects in marketing department.
岗位要求
1.本科或以上学历
2.两年以上在制造业的客户服务的相关工作经验
3.形象气质佳，知晓国内外接待礼仪
4.流利的英语
5.熟练操作计算机办公软件，如Word,Excel,PPT等
6.擅长于与不同文化间的交流以及跨部门的沟通
7.较强的面对面演讲的技能
8.善于建立内外部组织的友好关系来促进业务的发展以及对业务目标的达成提供支持
9.有时间管理的经验
Requirements
1.Bachelor degree or higher
2.More than 2 years experiences in customer service / customer relationship experience in manufacturing industry
3.Good apperance and temperament.Acknowledge of domestic and international hospitality etiquette
4.Fluent in English reading, speaking and writing
5.Proficient in MS office s/w application, i.e. WORD, EXCEL,PPT
6.Good at multi-culture communication and cross-functional communication
7.Strong face to face presentation skills
8.Build up relations internal and external organizations to promotion business development and support to reach business target
9.Experienced in timing management
执行客户访问的流程
1.与中国区运营联络，阐明他们在客户访问方面的需要
2.安排后勤、工厂参观、住宿、会议主持以及与客户访问相关的其他设施
3.维护和改进装饰、展示厅、宣传册、推广材料等与客户访问相关的事宜
4.基于内外部职能部门反馈和建议的基础上更新和改进后勤
5.收集中国区以及管理层的反馈以改进工作
6.协助完成市场部客户访问事宜及重点项目客户访问支持
Job Responsibility
Implement the Customer Visit Procedure
1.Liaise with field and clarify their needs on customer visit.
2.Arrange logistics, factory visit, site visit, accommodation, meetings presentations, and other facilities related to customer visit.
3.Maintain and improve the decoration, showroom, brochures, promotion materials, etc related to customer visit by work with internal and external functions.
4.Updated and improve the logistic list based on the feedback and suggestions from internal & external functions.
5.Collect feedback / reports from Field and management to improve.
6.Assist on Marketing dept hospitality cases, cooperate with VIP visit projects in marketing department.
岗位要求
1.本科或以上学历
2.两年以上在制造业的客户服务的相关工作经验
3.形象气质佳，知晓国内外接待礼仪
4.流利的英语
5.熟练操作计算机办公软件，如Word,Excel,PPT等
6.擅长于与不同文化间的交流以及跨部门的沟通
7.较强的面对面演讲的技能
8.善于建立内外部组织的友好关系来促进业务的发展以及对业务目标的达成提供支持
9.有时间管理的经验
Requirements
1.Bachelor degree or higher
2.More than 2 years experiences in customer service / customer relationship experience in manufacturing industry
3.Good apperance and temperament.Acknowledge of domestic and international hospitality etiquette
4.Fluent in English reading, speaking and writing
5.Proficient in MS office s/w application, i.e. WORD, EXCEL,PPT
6.Good at multi-culture communication and cross-functional communication
7.Strong face to face presentation skills
8.Build up relations internal and external organizations to promotion business development and support to reach business target
9.Experienced in timing management
公司介绍
加工制造（原料加工/模具） 大型设备/机电设备/重工业 跨领域经营 其它