客户服务专员
太古冷链物流(廊坊)有限公司
- 公司规模：150-500人
- 公司性质：外资(非欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2014-05-21
- 工作地点：廊坊
- 招聘人数：若干
- 语言要求：英语
- 职位月薪：面议
- 职位类别：后勤 咨询热线/呼叫中心服务人员
职位描述
KEY ACCOUNTABILITIES主要职责
1、Assist BD team and site manager to fulfill marketing target and collect receivables on time
协助销售团队和仓库经理完成经营指标任务并及时回收货款。
1.1 Assist BD team and site manager to fulfill site business target and department marketing target. 协助销售团队和仓库经理完成site经营任务，完成部门各种市场目标；
1.2 Carry out business development planning and new business development tasks.
参与业务拓展计划并积极参与新业务的拓展；
1.3 Assist BD team and finance team to fulfill receivables on time
协助销售团队和财务团队按时完成应收账款到帐任务。
2、Communicate with and accept the assignments from the direct superviory management, finish the tasks on time积极与领导沟通，主动接受直属上级领导，落实业务工作计划。
2.1Organize and implement the links of marketing job, carry out marketing activities according to plans.
组织、落实各业务环节，按计划进行日常业务活动；
2.2Finish annual and quarterly marketing activity report (including customer information, market dynamics, market analysis, industry trend analysis, etc.), put forward business development proposals, collect accurate information about competitors and submit to management for reference参与完成季度、年度业务工作报告（包括客户情况分析、市场动态、市场分析、未来发展分析等），并提出业务拓展建议；搜集竞争对手的准确信息，及时提供给上级主管。
2.3Explain to the customers the related laws, regulations and policies of the government on cold storage, advise customers and ask them to provide the necessary supporting documents
向客户宣传、解释国家有关存储商品的有关法律法规及政策，负责向客户通报、追收有关客户必须提供的证明文件。
2.4Arrange the work of business development staff properly to ensure the efficiency
合理安排工作，使工作高效、有序；
2.5Communicate with the document office in a timely way to master the latest information about the customers, report immediately to the management in case of any abnormal situation
及时与单证开票处联系,及时了解客户的最新情况，如有异常情况，立即向上级汇报；
2.6Maintain the company image and the company brand
塑造公司形象，维护公司品牌。
3、Communicate with customers and sign business contracts
客户联系与合同签订。
3.1Communicate with customers, keep close contact with customers, visit responsible customers at least once every 10 days and keep customer visiting records, feedback customer information to the management in a timely way
做好与客户日常沟通和交流，保持密切联系，了解客户需求，处理客户投诉；通过电话、登门等方式，进行客户拜访并做好拜访记录,及时向上级主管汇报。
3.2Conduct research on customers for business negotiations (including customers‘ qualification, business license, working place and working surroundings, etc.)
进行业务洽谈调查工作（包括客户的资质评审、经营许可文件，办公地址及办公环境等）；
3.3Sign business contracts, identify customer requirements, ensure the contracts are legal, valid and timely
做好业务合同签订工作，识别客户要求，按程序评审合同，确保合同的合法性及有效性、及时性；
3.4Establish contract register建立合同台账。
3.5Take part in customer service project drafting. 参与客户服务方案的拟定。
4、Collect and summarize customer information整理和编制客户资料。
4.1Establish customer profiles
建立客户档案
5、Finish other assignments from the management. i.e. customers visiting and reception, different marketing activities and marketing information collecting.
完成上级主管临时交办的其他任务。如客户拜访安排与接待、参加各类市场展销活动、市场讯息收集等
SKILLS, KNOWLEDGE AND EXPERIENCE技能，知识及经验
1、Master degree in sales, logistic management and international trade or other related major is preferred.
大专以上学历，市场营销、物流管理、国际贸易等相关专业优先考虑；
2、3-year experience in customer servicemanagement. Experience in clod chain or logistic industry is preferred.
,3年以上客户管理工作经验，，具有冷链，物流行业工作经验优先考虑；
3、Be familiar with Office software to make different files or sheet.
熟练使用Office办公软件制作各种文档和报表；
4、Good command of both of spoken and written English.
良好的英语听说读写能力；
5、Effective communication skills, good ability of coordination and good sense of customer service.
具有优秀的沟通、协调能力，良好的客户服务意识；
6、Excellent execution and planning ability and able to solve emergency issues.
具有优秀的执行力和统筹计划能力，应变能力强，善于处理突发紧急事件；
7、Quick thinking and carefully, strong ability of insight and good data analysis ability.
思维敏捷，细致严谨，洞察力强，具有良好的数据分析能力；
1、Assist BD team and site manager to fulfill marketing target and collect receivables on time
协助销售团队和仓库经理完成经营指标任务并及时回收货款。
1.1 Assist BD team and site manager to fulfill site business target and department marketing target. 协助销售团队和仓库经理完成site经营任务，完成部门各种市场目标；
1.2 Carry out business development planning and new business development tasks.
参与业务拓展计划并积极参与新业务的拓展；
1.3 Assist BD team and finance team to fulfill receivables on time
协助销售团队和财务团队按时完成应收账款到帐任务。
2、Communicate with and accept the assignments from the direct superviory management, finish the tasks on time积极与领导沟通，主动接受直属上级领导，落实业务工作计划。
2.1Organize and implement the links of marketing job, carry out marketing activities according to plans.
组织、落实各业务环节，按计划进行日常业务活动；
2.2Finish annual and quarterly marketing activity report (including customer information, market dynamics, market analysis, industry trend analysis, etc.), put forward business development proposals, collect accurate information about competitors and submit to management for reference参与完成季度、年度业务工作报告（包括客户情况分析、市场动态、市场分析、未来发展分析等），并提出业务拓展建议；搜集竞争对手的准确信息，及时提供给上级主管。
2.3Explain to the customers the related laws, regulations and policies of the government on cold storage, advise customers and ask them to provide the necessary supporting documents
向客户宣传、解释国家有关存储商品的有关法律法规及政策，负责向客户通报、追收有关客户必须提供的证明文件。
2.4Arrange the work of business development staff properly to ensure the efficiency
合理安排工作，使工作高效、有序；
2.5Communicate with the document office in a timely way to master the latest information about the customers, report immediately to the management in case of any abnormal situation
及时与单证开票处联系,及时了解客户的最新情况，如有异常情况，立即向上级汇报；
2.6Maintain the company image and the company brand
塑造公司形象，维护公司品牌。
3、Communicate with customers and sign business contracts
客户联系与合同签订。
3.1Communicate with customers, keep close contact with customers, visit responsible customers at least once every 10 days and keep customer visiting records, feedback customer information to the management in a timely way
做好与客户日常沟通和交流，保持密切联系，了解客户需求，处理客户投诉；通过电话、登门等方式，进行客户拜访并做好拜访记录,及时向上级主管汇报。
3.2Conduct research on customers for business negotiations (including customers‘ qualification, business license, working place and working surroundings, etc.)
进行业务洽谈调查工作（包括客户的资质评审、经营许可文件，办公地址及办公环境等）；
3.3Sign business contracts, identify customer requirements, ensure the contracts are legal, valid and timely
做好业务合同签订工作，识别客户要求，按程序评审合同，确保合同的合法性及有效性、及时性；
3.4Establish contract register建立合同台账。
3.5Take part in customer service project drafting. 参与客户服务方案的拟定。
4、Collect and summarize customer information整理和编制客户资料。
4.1Establish customer profiles
建立客户档案
5、Finish other assignments from the management. i.e. customers visiting and reception, different marketing activities and marketing information collecting.
完成上级主管临时交办的其他任务。如客户拜访安排与接待、参加各类市场展销活动、市场讯息收集等
SKILLS, KNOWLEDGE AND EXPERIENCE技能，知识及经验
1、Master degree in sales, logistic management and international trade or other related major is preferred.
大专以上学历，市场营销、物流管理、国际贸易等相关专业优先考虑；
2、3-year experience in customer servicemanagement. Experience in clod chain or logistic industry is preferred.
,3年以上客户管理工作经验，，具有冷链，物流行业工作经验优先考虑；
3、Be familiar with Office software to make different files or sheet.
熟练使用Office办公软件制作各种文档和报表；
4、Good command of both of spoken and written English.
良好的英语听说读写能力；
5、Effective communication skills, good ability of coordination and good sense of customer service.
具有优秀的沟通、协调能力，良好的客户服务意识；
6、Excellent execution and planning ability and able to solve emergency issues.
具有优秀的执行力和统筹计划能力，应变能力强，善于处理突发紧急事件；
7、Quick thinking and carefully, strong ability of insight and good data analysis ability.
思维敏捷，细致严谨，洞察力强，具有良好的数据分析能力；
公司介绍
Swire Cold Chain Logistics (Langfang) Company Limited is a wholly owned subsidiary of Swire Pacific Cold Storage Limited (SPCS). Swire group is a global leader in the cold storage and cold chain industry, and we currently own over 60 cold storages in Australia, USA, Vietnam, Sri Lanka and China. We are building a nation-wide cold chain business in mainland China to capture the rapid growth in the burgeoning high-quality food supply chain industry. Backed by Swire Group's decades worth of operational excellence and market leadership experience in US and Australia cold storage and cold chain markets, we strive to become the industry leader in this segment to provide quality service for the foods and ingredients industry.
For more information, please go to www.spcschina.com.
太古冷链物流（廊坊）有限公司是太古冷藏仓库有限公司的全资子公司, 也是香港最大、历史最悠久的集团之一——太古股份有限公司的成员。同属太古股份有限公司的兄弟公司还包括：国泰航空、港龙航空、太古饮料、太古地产、太古资源、太古汽车、太古糖业等。
太古集团在冷藏仓库及冷链行业处于全球领先地位，在澳洲、美国、越南、斯里兰卡和中国拥有超过60座冷库。我们致力于在中国大陆打造一个全国性的冷链业务以满足高品质食物供应链产业的极速发展需求。基于太古集团几十年来在美国和澳洲的冷库及冷链市场取得的成功经验和领先地位，我们将努力在中国大陆的这个领域成为行业领头羊，为食品和原料行业提供高品质的服务。
欲了解更多公司详情，请查看公司网址www.spcschina.com。
For more information, please go to www.spcschina.com.
太古冷链物流（廊坊）有限公司是太古冷藏仓库有限公司的全资子公司, 也是香港最大、历史最悠久的集团之一——太古股份有限公司的成员。同属太古股份有限公司的兄弟公司还包括：国泰航空、港龙航空、太古饮料、太古地产、太古资源、太古汽车、太古糖业等。
太古集团在冷藏仓库及冷链行业处于全球领先地位，在澳洲、美国、越南、斯里兰卡和中国拥有超过60座冷库。我们致力于在中国大陆打造一个全国性的冷链业务以满足高品质食物供应链产业的极速发展需求。基于太古集团几十年来在美国和澳洲的冷库及冷链市场取得的成功经验和领先地位，我们将努力在中国大陆的这个领域成为行业领头羊，为食品和原料行业提供高品质的服务。
欲了解更多公司详情，请查看公司网址www.spcschina.com。