昆山招聘

职位描述：
1. Related to planning:
？ Putting forward, on a yearly basis, the Target and necessary Resources of SAT, in keeping with the general policies of FMMTK and Targets of the Strategic Plan.
？ Specifying and putting forward the working processes of the After-Sales Service: Spare Parts and Technical Assistance.
？ Planning and programming the assistances of the After-Sales Service requested by the Customers in order to achieve the marked targets, taking the importance, urgency and other circumstances that might coexist in them into consideration.
2. Related to implementation:
？ Carrying out, complying with the procedures, standards and provisions in force, the tasks of the After-Sales Service, which include:
？ Managing the requests for the technical assistance of customers and the claims within the period of warranty of products handed over by the Project Manager, collecting the accurate information and evaluating it as well as filling in the Form established in accordance with the Procedure in force.
？ Asking the Head of Sales Account, in situation of anticipating the problems of collection to the Customer, for the authorization to carry out the requested Service or establish the special conditions as the case might be.
？ Implementing the indoor necessary contacts with Departments and Sections in accordance with the contents of the service requested by the customer:
A) In case the means of the T.A.S. are intended to be reinforced so as to carry out the repair or diagnoses the problem on site.
B) To localize the corresponding information and launch the indoor relevant order of parts and commercial elements.
？ Coordinating and supervising the amounts of spare parts and Services to be provided in accordance with the general policy prices.
？ Carrying out the necessary contrasts with Quality Assurance in order to check whether the supply was made with any abnormality, etc., or not and specifying whether the Service is collectible or not.
？ Promoting and specifying preventive technical Assistance Contracts. Specifying their scope in each case and controlling their implementation
？ Coordinating the needs with the Outdoor SAT assuming the implementation of the service or supply of spare parts or completing the needs of the Outdoor SAT.
？ Coordinating the commitments to be entered into with the Customers in rendering the Service: solution adopted, term, price as the case might be, etc., and carrying out the relevant communications.
？ Coordinating the Departments / Sections involved in carrying out the Service agreed with the Customer for its proper implementation.
？ Confirming the issue of invoices, performing the contrasts deemed as necessary. Carrying out the relevant managements in cases of noncompliance by the part of the Customer, such as payment defaults, etc.
？ Organizing and keeping updated the File by Customers and Machines. Managing and gathering the reports and documents established in the Procedures of the Service renderings performed and collecting the After-Sales evolution data, as well as the corresponding conclusions.
？ Dealing with and managing the gathered information in the specified documentary supports to the different destinations established in the Proceedings.
3. Related to follow-up / control:
？ Carrying out the follow-up and ensuring the compliance with the established Standards and Proceedings related to the After-Sales Service by the people involved in the tasks of:
？ Management of the procurement of the spare parts: commercial elements, manufacturing parts, etc.
？ Repair of failures in the Customer’s facilities.
？ Record and filling in of the set up forms and documents: Sheet of Technical Assistance Service, Technical Assistance Report.
？ Providing the Approval to the Personnel Expenses recorded by the technician who has carried out the assistance of the SAT subject to the reapir report.
？ Contrasting the Customer’s satisfaction level in relation to the repairs performed making the relevent consultations.
？ Controlling the speed of responding to the Service recording the Hours elapsed between the Customer’s call and sending the personnel to his/her facilities and contrasting with the Targets put forward.
？ Carrying out the follow-up of the update of the List of Non-payments and the coordination of claims for their collection.
？ Reporting regularly his/her direct commanding person, according to the meeting schedule, and participating actively in those meetings where he/she is a memeber, providing the explanations of the implemented assistances as well as the implementation of the acquired Targets and commitments.
4. Related to improvement:
？ Carrying out the gathering and analysis of incidences or causes which have generated deviations and presenting them to the corresponding Committee in order to study the possible solutions, as well as implementing the action and improvement Plans being specified.
？ Coordinating the After-Sales Service Team towards the improvement.
？ Putting forward improvements of lacks or deficiencies in the service to the Customer detected from his/her contacts with the Customer through surveys.

Skills
1. Familiar with mechanical and heavy industry
2. Knowledge in mechanical, hydraulic or PLC 举报 分享

法格塞达创建于1957年，是蒙特拉贡集团的成员公司，具备优秀的工业传统和绝佳的基建基础。

它具备突出的对配套装置的设计和生产能力，就如它在机械冲压机和水压机，印刷的完备系统，金属板加工和切割线，冲模和家用电器金属元件生产的特殊系统中的领导的地位一样。

对新技术、步骤、产品的研究和开发，不断地更新，坚持不懈地发展其质量第一的观念，获得iso 9001, iqnet, q1, eaqf 等各种证明，受到其忠实客户及其庞大的商业网络的保障和在对薄板加工领域内的大型工业方案的供给方面，成为坚实安全的伙伴，汇聚他们全部的经济和技术力量,为使其顾客完全满意。

秉承"永续经营"的宗旨，法格和本地合作伙伴一起打造在中国长期发展的道路，并致力于成为***的合作伙伴。上世纪80年代初期，法格塞达开始了在华的初期发展阶段，并在其长远的战略计划中就规模、数量、经营管理和合理规划等，视中国为全球最具潜力的市场；2000年，法格塞达在北京开设了办事处；2005年，法格塞达在上海开设了办事处；2006年，随着法格在中国业务的进一步扩大，法格塞达和蒙特拉贡集团在中国共同投资注册建立了法格锻压机床（昆山）有限公司。

法格锻压机床（昆山）有限公司占地面积20,583平方米，厂房建筑面积7700平方米。位于江苏省昆山市的东南大门古镇千灯，东临上海（距浦东国际机场95公里），西接苏州（35公里），区位优越，交通便利。

经过数年的发展，法格锻压机床（昆山）有限公司已经逐步形成了一个生产制造集中、售后服务有效的管理体系。目前，法格锻压正致力于培养越来越多的本土工程师和技术人员，以期望于最终实现本地化生产与管理。

欢迎有识之士的加盟!

fagor arrasate is founded in 1957, part of the mondragon corporation. it has production and assembly plants located in surroundings with long-standing industrial tradition, and with magnificent infrastructures.

some of its most outstanding features are its capacity for designing and producing turnkey installations and its leadership in mechanical and hydraulic presses, complete stamping systems, sheet-metal cutting and processing lines, dies and specialised systems for the production of metal parts for household appliances.

the research and development of new technologies, processes and products, continuous improvement, the concept of total quality taken to its limits, the accreditation of its numerous certifications: iso 9001, iqnet, q1, eaqf,... backed up by its customers and with an extensive commercial network, are aspects which make mondragon corporation and fagor arrasate a solid and safe partnership for the supply of large industrial projects in the sheet-metal processing area. its technical and financial strengths are joined with one single aim: total customer satisfaction.

adhering to the "permanent commitment" purpose of fagor and local partners in china to build long-term development and is committed to being the best partner. since the early ‘80s, fagor arrasate has promoted their forming machine tools and within its strategic plans looked to china as the market with the most potential worldwide. in 2000, in beijing, fagor opened its first office in china began in the early stages of development; in 2005, fagor opened its another office in shanghai. in 2006, fagor activity in china was already so strong that the executive board of the company (fagor arrasate and mondragon corporation) registering a new company that is fagor metalforming machine tool (kunshan) co., ltd. (fmmtk).

fmmtk has the area near 20,583 square meters, which 7,700 square meters is the plant building area, locate in qiandeng town, southeast of kunshan city, jiangsu province, near shanghai (95 kilometers from pudong international airport) and suzhou (35 kilometers). it has advantage location and convenient transportation.

after several years development, fmmtk now is gradually formed manufacturing operations to be centralized, providing a far more efficient service management system. now, fmmtk is devoting to developing more and more local engineers and technicians in order to realize the eventual localization of production and management.

welcome people of insight to join in wholeheartedly our company!

公司网站：http://www.fagorarrasate.com 地址： 昆山市千灯镇创富路2号
邮政编码： 215300