昆山招聘

Solutions Architect

The Sales Solution Architect (SSA) is responsible for demonstrating the value of the Tangoe CommCare solution to prospects and existing customers. In this role, the SSA supports the sales organization (direct and in-direct) in conveying the value of Tangoe’s solution using their detailed knowledge of the product feature set, the telecommunications market and the application of best practices to match the product to the customers needs. The SSA is responsible for business and technical assessment required to develop a solution that meets the customer requirements. The solution is married with an implementation strategy that will ensure that the customer derives value from the product in both the short and long term.

Responsibilities: The primary focus of the SSA is to ensure that value proposition of product is communicated to prospects and partners.

? Partnering with Sales Executive team the SSA will provide detailed business process & technical expertise – calls, discovery, presentations, demonstration
? Assist in RFI, RFQ and RFP response - identifying gaps/challenges, develop solutions
? POC and Pilot support – setup/configuration, data loading, customization
o Setup and configuration of CommCare instances
o Loading and importing prospect data
o Developing scripts and processes to meet client requirements
o Client demonstrations
o Provides support for functional issues – How do I?
? Identifies opportunities to derive value from product identifying the need for on-going education, services, features
? Manages/Enrolls Tangoe resources to ensure high level of customer satisfaction
? Ensure consistent communication and management of client needs
? Gathers high level requirements from the customer that define their specific needs and goals for researching a TEM solution
? Engages the client in productive discussions to understand the needs and define the business case
? Gathers information required to develop a solution
? Analyzes customer requirements to identify gaps
? Ensures that the Tangoe Product and solution will meet customer requirements; refines requirements with the customer as needed
? Identifies pain points and directs customer to focus on specific processes or needs for which the Tangoe product can show immediate value with minimal impact
? Understands and translates needs into targeted solution that can be delivered effectively (cost and time) by the Tangoe services organization
? Identifies gaps in the implementation and presents solutions – training, need for SME, resource needs, etc.
? Ensure value is derived from the solution – short and long term

Skills:

The following are the skill sets required for an SA to achieve success in the role:
? Knowledge of the Expense Management industry including products/services and processes
? Knowledge of the Telecommunications industry including products/services and processes
? Knowledge of enterprise software usage and implementation
? Working knowledge of the Tangoe CommCare Platform
? Strong communications skills; the ability to articulate the value of a products/solutions in a clear manner
? Ability to listen, understand and communicate customers needs verbally and in writing
? Ability to interact with others in a cooperative fashion to build strong rapport based on credibility
? Ability to analyze and understand data and the relationships within the data and how it is used by the business (specifically telecommunication information)


The following are the key success factors for the SA role:
? Develop a strong rapport with prospects by building credibility through knowledge and value
? Identify customer needs and develop effective solutions that meet expectations
? Ensure clear communication of customer expectations throughout the Tangoe organization – Executive team, Services, Product and Support
? Address prospects concerns and need head on; recruiting the appropriate resources needed to meet expectations

Educational Requirements:

? Working knowledge of Microsoft Excel and Access as tools to manipulate data
? Working skills with Microsoft PowerPoint and Word to develop materials to communicate ideas
? Technical skills related to databases, scripting, SQL, Data transformation tools is beneficial and may be required

天可电讯软件服务(昆山)有限公司于2010年6月设立在昆山高新区清华科技园内。作为美国天可公司唯一的亚太公司，昆山公司全部的业务为离岸外包业务，主要服务于世界500强企业及国际客户设在亚太地区办公场所及担负天可电讯全球分工业务。
   
  天可电讯公司是以提供客户电讯费用数据库管理，电讯订单管理，电讯发票帐务管理及稽核等程序及应用，以达到帮客户整合电讯业务合约, 资产, 费用及各项电讯资源及节约成本的目的。

母公司天可电讯是全球最大的电讯费用TEM外包服务管理公司, 提供客户全球电讯费用管理应用软件及外包服务. 成立于2000年, 总部位于美国康涅狄格州橙市，并且在纽约、新泽西、麻省、德州等全美各地拥有11个营运中心，及全球超过84个电信费用发票处理中心。已开发300余家Global Top 500客户, 及超过570余家国际型客户。客户包括IBM、波音、戴尔、大众等知名跨国公司。已于2011/7/27在美国纽约NASDAQ股票市场上市.上市短短两天内股价增长17%.

发展至今，天可电讯公司的规模是其所有竞争者总和三倍，更是六倍于排名第二名规模者。每年以超过60%的速度成长，2010年营业额超过1亿500万美元，员工成长至750余人，为全球及国际客户管理着超过135亿美元的电信费用业务，连续4年被Garten TEM Marketscope评为最赚钱企业，获得《企业家杂志》评选的在美国增长最快公司、“德勤高科技高成长500强”、“德勤高科技高成长第50名”等称号。

天可电讯公司不断地在专业范围上持续发展，保持以下技术全球领先地位:
 1) 云计算SaaS-Based 企业平台;
 2) 全球最大的企业专属IP组合;
除此之外，本公司在 Fixed TEM, F&M Solution; Real Time Device Lifecycle Management等领域上保持技术领先地位。

昆山公司为其海外设立的唯一亚太总部，进行母公司全球分工作业。随着500强的部分企业在亚太地区发展，昆山公司承接的业务量也会迅速成长。由于在昆山业务发展顺利，美国总公司现已决定将其软件技术开发部分业务转移到昆山公司。天可昆山公司的目标是成为美国天可亚太地区电信费用管理业务的基地, 进行亚太地区客户的在地服务，进行全球分工，并开展亚太地区业务为目标。

天可(昆山)公司自2010年6月成立以来，於2010年间以招募和培训员工为主，但自当年11月开始，仍实现离岸外包收入近20万美元; 现至2011年4月底止已实现营业收入20万美元并持续增加中。

昆山公司目前办公面积1000余平米，员工250余名，其中外籍2名，公司定期安排美国公司专职培训技术人员来昆山培训员工，预计两年内达到200人规模，离岸外包服务超过500万美元。

公司网址： www.tangoe.com
微信公众号：TangoeChina