昆山招聘

Duties of Position:
1 To provide both voice and non-voice based support.
2 Route and reassign the tickets to the right group for level II activities.
3 Apply sufficient analysis after gathering required information from the requester for every ticket/issue received before routing it to appropriate teams.
4 Ability to judge and prioritize the issues and contact Decision support whenever needed.
5 Follow up of high priority issues and ensuring whether the assignee has updated the Corrective action Plan (CAP) in the ticket.
6 Understand each process/work flow and perform accordingly with less supervision
7 Maintain high level of patience and deal with users/requesters/clients with the correct attitude
8 Submitting and resolving HR TTs.
9 Checking and clearing the status of Printer queue using Maine
10 Processing Smart Vault, Rapid Response, Active Directory, Oracle, Connex, FTP and Skype
11 Granting the buyer ship to code which enables to create the POs.
12 Processing the Multiple Login Violations WRs.
13 Administering/Managing the accounts in the Online Education tool
14 Managing the accounts and troubleshooting the Virtual Private Network
15 Monitoring the Network servers
16 Educating the users on any outages or emergencies created in Change Control Notification.
17 Business owners or administering the HelpDesk application
18 Multiple Login Violation - Monitoring the oracle accounts which are being shared to many users
19 Granting RFX access to the requesters

Qualifications Required:
1 Bachelor degree in computer science or equivalent;
2 1 or 2 years of working experience on System Administrator and Helpdesk;
3 Familiar with Microsoft office and Windows Operating System,Linux system knowledage is a plus;
4 Good knowledge on Network in VPN;
5 Good experience on Active Directory and ERP system(Oracle);
6 Patient,Self-learner,work under less supervise;
7 Excellent in comprehensive abilities;
8 Possess good communication and writing skills.

Sanmina 是全球首要的电子产品契约制造商（EMS），总部位于美国加利福尼亚州。名列世界五百强，是全球首要的多元化、国际化电子产品契约制造商。领先的科技，有效的制造成本和独到的客户服务使得Sanmina一直处于行业的前沿。在全球EMS市场发展最快的行业中，提供终端对终端的制造服务，投递卓越的品质，主要支持扩大OEMs在交易自动化，通信，计算机，防御体系，工业和半导体系统，医疗系统和多媒体的市场。由于其领先的技术，低成本高效率的生产和一流的服务，处于该行业的领先地位。
四海电子成立于1994年5月，是Sanmina-SCI下属的全资子公司，注册资金达1亿美金，现有员工将近6000人。公司致力于提供卓越的绩效，以超越客户对品质和服务的期望。始终倡导“四海一家”的理念，真诚对待每一位员工，每一位客户。

OUR CULTURE
Customer Success – Our Relentless Pursuit
We are flexible, responsive and strive to exceed customer expectations. Sanmina values building mutually beneficial relationships with our suppliers and customers. We are committed to providing unparalleled support and real competitive advantage for our customers.
 
Diverse and Collaborative
With operations in 25 countries and six continents, Sanmina believes diversity is critical to success. It takes the expertise and partnership of a multi-disciplinary, global team to produce superior results, end to end.

福利：
薪资福利：13薪、年终优秀员工表彰与奖金发放；
社会福利：为员工办理养老、医疗、工伤、失业、生育及住房公积金；
工时安排：每周5天8小时工作制、加班按国家规定支付加班费（平时1.5倍/双休日2倍/节假日3倍）；
假期安排：享有国家劳动法规定的工伤假、婚假、丧假、产假、10天带薪年休假；
食宿安排：宿舍配备空调、热水器、饮水机等；
公司设施：乒乓球室、健身房、图书馆、网吧、篮球场、（以上均对员工免费开放）等；
职业发展：完善的教育训练系统、新人入职培训、专业技术培训(还可根据职位需要提供海外培训机会) ；
其他福利：员工婚丧喜庆补助金、生日礼券、年终晚会、多样化社团活动、外出旅游等。

乘车路线：
    1. 昆山新客站：乘坐34/33路公交至盛华园下车即可
    2. 昆山火车站：步行至火车站南广场站,乘坐昆山52路,在盛华园站下车即可
    3. 昆山南站：乘坐昆山119路(或昆山旅游6号线,昆山124路,昆山4路环线),在四季华城站下车，乘坐昆山52路, 在盛华园站下车即可
    4. 其它路线：可乘坐127路，33路，34路，52路公交车至盛华园下车即可
                或乘坐20路，5路公交车至友谊医院下车即可

感谢您对四海电子的信任，您的简历我们将仔细阅览，若符合职缺的要求，将邀请您来公司面试，谢谢！