昆山招聘

SUMMARY
This IT Analyst is an information technology generalist whose primary duties are desktop, software and audio-visual (AV) support to the Duke Kunshan University faculty staff and students. But, as a generalist they will also perform other duties related to the network, system administration, and application support for broad and diverse IT environment. They will utilize service level agreements with Duke University technical staff and/or vendors to receive additional support when needed. This position requires a broad understanding of IT and AV systems and best practices, excellent oral and written communication skills, organizational abilities as well as strong interpersonal and customer service abilities.

概述
该信息技术分析员需担负信息部门的多项工作，主要为电脑、 软件及音频/视频技术支持，为昆山杜克大学的师生提供服务。作为一个多面人才，该员也负责其他诸如网络、系统管理及应用程序支持等，创造广泛且多样的IT环境。同时，利用签订的服务合同，与杜克大学的技术人员及供应商合作，有需要时向他们寻求支持。 该职位需要对信息技术及音频/视频系统有较深刻的理解和运用，出色的口头及书面交流能力、组织能力及优秀的人际沟通和客户服务能力。

RESPONSIBILITIES
? Responds to requests to resolve problems and assists users with IT and AV equipment and software, including academic and business environments.
? Provides desktop, software and AV support to DKU faculty, staff and students
? Seeks expert advice and technical assistance from Duke University technical staff and/or outside vendors depending on the workflow outlined in service level agreements.
? Monitors the Helpdesk Ticket system frequently and responds within a determined timeframe as outlined in service level agreements. The Analyst logs any progress or actions as he/she works on a problem and closes out the tickets when complete.
? Maintains the computer lab in the Library, by checking it on a regular basis to be sure all IT equipment and services are working, resolving any problems found and keeping the computer work areas clean and neat.
? Trains and assist users as needed on the use of DKU’s classroom equipment and academic applications and communication tools.
? Works with minimal direct supervision. May often need to make independent and appropriate decisions regarding approaches to solving problems.
? Assists with special IT projects, setting up, removing or moving IT equipment/software in any campus area, providing information to new students at orientation, and any other IT tasks or activities required by the University.

职责：
? 回应并帮助用户解决学术和工作环境中的信息技术、音频/视频设备和软件的问题。
? 为昆山杜克大学的师生提供硬件、软件及音频视频的支持。
? 根据服务合同中规划的工作流程，从杜克大学的技术员工及外部供应商处寻求专业的建议和技术帮助。
? 频繁监管IT支持记录系统，回应问题时给出确定的时间表。 该分析员需记录他工作中遇到的任何进展和采取的行动，问题解决后及时关闭记录。
? 维护图书馆的机房，做好常规检查，确保所有IT设备和服务器都运作正常，能解析存在的问题，并维持机房区域干净整洁。
? 培训并帮助有需要的用户，使用杜克昆山大学的教室设备，学术应用程序及沟通工具。
? 尽量少的依赖直接领导。能经常独立地、恰当地解决问题。
? 协助特殊IT项目的设立和移除，在校园内移动IT设备／软件，在新生引导中和大学需要的其他IT任务或活动中提供必要信息。

EDUCATION
? BA or BS in Computer Science or related field preferred), or an equivalent combination of education and experience

教育背景：
? 学士学位，计算机科学及相关领域优先，或其他相当的专业和经历。

EXPERIENCE AND TECHNICAL SKILLS
? Minimum of two years operational and technical experience in a medium to large-scale client/server environment
? At least two years of experience performing desktop support of operating systems (Windows and Mac), including experience installing and troubleshooting a wide variety of academic and business applications.
? At least one year of experience managing classroom equipment and technologies.
? Knowledge or experience with desktop management tools such as ZenWorks, ManageWise, etc.

工作经验及技术要求
? 至少两年大中型规模客户服务环境中的操作和技术经验。
? 至少两年客户支持及系统运作（Windows and Mac）经验, 包括安装和检修各种学术和工作应用程序的经验。
? 至少一年教室设备及技术管理经验。
? 有客户管理工具的知识或经验，如ZenWorks, ManageWise等。

SOFT SKILLS
? Ability to communicate with all levels of end-user (verbal and written)
? Constant attention to customer service
? Excellent teamwork skills
? Excellent time-management and organizational skills
? Analytical and solution oriented
? Self-motivated and goal-oriented

个人能力：
? 良好的口头及书面的与终端用户沟通的能力。
? 持续关注客户服务。
? 出色的团队精神。
? 出色的时间管理和组织技能。
? 以分析和解决问题为导向。
? 自我激励，目标明确。

Duke Kunshan is a world-class liberal arts university based in Kunshan, China, that offers a range of high quality, innovative academic programs for students from around the world. It was established in September 2013 as a U.S.-China partnership between Duke University and Wuhan University.

Duke Kunshan welcomed its first students in August 2014. The university began by offering Duke graduate degrees as well as a Global Learning Semester program for undergraduate students from Duke and top-tier Chinese and international universities.

In August 2018, the university welcomed its first undergraduate degree students. The four-year bachelor’s degree program follows the liberal arts and sciences tradition, with emphasis on critical thinking, creativity, collaboration and self-exploration.

Our vibrant, high-tech campus covers 200 acres in Kunshan’s Yangcheng Lake Science and Technology Park. Take a virtual tour to see our advanced classrooms, conference facilities and library, as well as student and faculty housing, and multiple dining and recreational areas. We also have multipurpose meeting spaces, break rooms and study rooms that allow students to work individually or in groups to review course materials and complete assignments.

The city of Kunshan, in Jiangsu province, is one of China’s fastest-growing economies and is a hub for high-tech research and manufacturing. The city is surrounded by picturesque forests and water towns, and is also connected by high-speed rail and subway to Shanghai and Suzhou, two of China’s most dynamic cities.
昆山杜克大学是世界一流的以通识博雅教育为特色的大学，位于中国江苏省昆山市，为来自全球各地的学生提供一系列高质量的创新学术项目。昆山杜克大学由美国杜克大学与中国武汉大学联合创办，于2013年9月获得中国教育部正式批准设立。

昆山杜克大学于2014年8月迎来了首批学生，包括硕士研究生，以及来自杜克大学和国内外一流高校的本科生，接受一学期的交流学习。

2018年8月，昆山杜克大学迎来了首届本科生，开启了四年制本科学位教育。本科课程体系遵循通识博雅教育传统，强调批判性思维、创造力、协作和探索。

昆山杜克大学位于阳澄湖科技园区内，校园占地1200亩，校内配置了各类高科技设施。进入虚拟校园即可参观先进的教室和会议设施、图书馆资源、师生宿舍、餐厅及休闲设施。校园内多功能的会议场所、休息室和学习区可供学生独立自习或集体讨论课程内容，完成作业，参与丰富多样的校园学习生活。

江苏省昆山市是高新技术研究和制造业中心，也是中国目前经济发展最快的经济体之一。昆山市拥有风景如画的森林和水乡，毗邻国际大都市上海和苏州，高速公路、高铁以及地铁交通十分便利。