高级业务跟单
乐庭工业（苏州）有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2012-10-10
- 工作地点：昆山
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语
- 职位类别：高级业务跟单 业务跟单
职位描述
Job Responsibilities:
A. Order Management
1.Handling Orders from Key Accounts;
2.Proficiently use ERP system to process customer orders
3.Timely track order status to keep customers informed the lead-time and backorder status
4.Closely work with factories to push backorders to be delivered promptly;
5.Trace shipments to ensure meeting customer's request delivery time
6.Coordinate with warehouse, Logistics Department and freight forwarders to arrange booking as per agreed shipping schedules.
7.Track account receivables and ensure all payments are paid in time.
8.Proactively resolve customer complaints
9.Provide the strong guidance and backup for other OF Representatives;
10.Be first contact in case of operation escalation and problem solving;
B. Team Leading and Reporting
1.Monitoring overall order status of the team on weekly and monthly basis to increase the OTD performance and reduce Past Due ratio;
2.Generate Weekly billing/backlog reports and analysis and submit to OF Manager
3.Monthly KPI Reporting for team members on order processing punctuality, accuracy and effectiveness.
4.Periodically deploy the job of the team to balance the working load within the team
5.Monitor and manage OF daily operations. Ensure that the team abides by the business processes. Drive timely root cause investigations for deviations, and follow up on corrective actions and propose process improvements to prevent re-occurrence;
6.Execute trainings on new staff and seek continuous
improvements in O2C processes within the team.
7.Ensure completeness of SOX and internal controls, e.g. Return Order, Credit/Debit Note approvals in ERP system, etc..
Other Requirements:
1.Bachelor Degree Holder in Foreign Trade or Business English or above
2.Strong verbal & written English and Mandarin communication skills.
3.At least 3 years of relevant experience in customer service/order fulfillment serving the Asia Pacific Region in a multi-national company
4.Computer literacy, experience in major ERP software would be an advantage
5.Able to work under pressure and enjoy challenges.
6.Experience in leading a team of customer service personnel would be a plus;
7.Excellent interpersonal skills
8.A strong team player
9.Process Oriented , proactive and initiative
10.Work well under pressure & able for multi-tasking
11.Enjoy Challenges
12.Good planning, analytical, organizational problem-solving skills.
A. Order Management
1.Handling Orders from Key Accounts;
2.Proficiently use ERP system to process customer orders
3.Timely track order status to keep customers informed the lead-time and backorder status
4.Closely work with factories to push backorders to be delivered promptly;
5.Trace shipments to ensure meeting customer's request delivery time
6.Coordinate with warehouse, Logistics Department and freight forwarders to arrange booking as per agreed shipping schedules.
7.Track account receivables and ensure all payments are paid in time.
8.Proactively resolve customer complaints
9.Provide the strong guidance and backup for other OF Representatives;
10.Be first contact in case of operation escalation and problem solving;
B. Team Leading and Reporting
1.Monitoring overall order status of the team on weekly and monthly basis to increase the OTD performance and reduce Past Due ratio;
2.Generate Weekly billing/backlog reports and analysis and submit to OF Manager
3.Monthly KPI Reporting for team members on order processing punctuality, accuracy and effectiveness.
4.Periodically deploy the job of the team to balance the working load within the team
5.Monitor and manage OF daily operations. Ensure that the team abides by the business processes. Drive timely root cause investigations for deviations, and follow up on corrective actions and propose process improvements to prevent re-occurrence;
6.Execute trainings on new staff and seek continuous
improvements in O2C processes within the team.
7.Ensure completeness of SOX and internal controls, e.g. Return Order, Credit/Debit Note approvals in ERP system, etc..
Other Requirements:
1.Bachelor Degree Holder in Foreign Trade or Business English or above
2.Strong verbal & written English and Mandarin communication skills.
3.At least 3 years of relevant experience in customer service/order fulfillment serving the Asia Pacific Region in a multi-national company
4.Computer literacy, experience in major ERP software would be an advantage
5.Able to work under pressure and enjoy challenges.
6.Experience in leading a team of customer service personnel would be a plus;
7.Excellent interpersonal skills
8.A strong team player
9.Process Oriented , proactive and initiative
10.Work well under pressure & able for multi-tasking
11.Enjoy Challenges
12.Good planning, analytical, organizational problem-solving skills.
公司介绍
乐庭工业(苏州)有限公司简介
乐庭工业（苏州）有限公司位于江苏省苏州市昆山花桥镇沿沪大道333号，是由美国百通（英文为Belden）下属香港乐庭电线有限公司投资5996万美元，注册资本2750万美元设立的。公司从事各类线缆的研发与制造，主要生产：连接线、同轴电缆、电源线、控制电缆、电脑线、音响线、通讯线、汽车线等。
乐庭工业（苏州）有限公司是美国百通（英文为Belden）公司的全资子公司，也是迄今为止Belden在全球投资最大的制造企业。自从Joseph C. Belden 于1902年在美国芝加哥创立Belden公司以来，Belden作为行业的领导者，始终致力于向用户提供值得信赖的布线产品，如今，Belden 已经成为全球最大的专业的电子线缆的制造商, 在全球设有20多个分支机构，拥有5000多名员工。
公司占地面积超过10万平方米，环境优美。为每一位员工免费提供一日三餐，同时免费为员工提供舒适的住宿环境,丰富的娱乐活动设施，倡导工作与生活的平衡。
乐庭工业（苏州）有限公司位于江苏省苏州市昆山花桥镇沿沪大道333号，是由美国百通（英文为Belden）下属香港乐庭电线有限公司投资5996万美元，注册资本2750万美元设立的。公司从事各类线缆的研发与制造，主要生产：连接线、同轴电缆、电源线、控制电缆、电脑线、音响线、通讯线、汽车线等。
乐庭工业（苏州）有限公司是美国百通（英文为Belden）公司的全资子公司，也是迄今为止Belden在全球投资最大的制造企业。自从Joseph C. Belden 于1902年在美国芝加哥创立Belden公司以来，Belden作为行业的领导者，始终致力于向用户提供值得信赖的布线产品，如今，Belden 已经成为全球最大的专业的电子线缆的制造商, 在全球设有20多个分支机构，拥有5000多名员工。
公司占地面积超过10万平方米，环境优美。为每一位员工免费提供一日三餐，同时免费为员工提供舒适的住宿环境,丰富的娱乐活动设施，倡导工作与生活的平衡。