昆明招聘

职位描述：
Requirements 职位要求：
1. College degree or above, Excellent communication skills in English and Mandarin Chinese
大专及以上学历， 良好的中英文沟通能力
2. Above 3 years customer service management experience, with good customer service team building and management capabilities, high - end hotel or medical service industry experience is preferred;
3年以上客服管理经验，具备良好的客服团队构建及管理能力，有高端酒店或医疗服务行业工作经验者优先；
3. Proficient in customer service system management processes, high sense of responsibility and customer service awareness
精通客户服务体系的管理流程，高度的责任心和客户服务意识；
4. A global concept, good at overall planning, a certain degree of predictability, to deal with unexpected problems and timely and effective program
有全局观念，善于做整体规划，有一定预见性，能应对突发问题并及时提出有效方案
Responsibilities 责任：
1. Build and promote the implementation of high level customer service standards and systems to enhance the company's service standards;
建立和推动实施高水平客户服务规范和制度，提升公司的服务水准；
2. To build and create rapport with the staff and clients thus creating opportunities to acquire feedback for continuous improvement. Responsible for customer service satisfaction;
和员工及客人建立起有成效的沟通体系，积极改进服务。负责客户服务满意度
3. Planning, coordinating, directing , evaluating and improving the center's operational processes and procedures
规划、协调、指导、评估和改进中心的运营操作流程
4. Assuring the cost efficient and effective management of the center, delivering professional and quality patient care services
保证中心的成本效益和有效的管理，提供专业和优质的病人护理服务
5. Insuring center's equipment are adequate, well maintained and in good working order and stocks of supplies at all times
保证中心的设备充足，维护良好，一直保持良好的工作秩序和用品库存
6. Responsible for the center etiquette training and customer service team management;
负责中心礼仪培训及客服团队管理;
7. Responsible for market development, customer visit reception, cooperation agencies development and maintenance;
负责市场开发，客户参观接待，合作机构的开发和维护;
8. Ensuring corporate messages including Marketing promotions and plans are delivered and executed in the center
确保总部信息包括市场促销活动和计划交付，在中心有效执行
9. Insuring / supervising all activities during special events, public events and treatment of VIP patients in accordance to protocols.
保证/督促特殊事件，公共事件和VIP患者治疗的所有活动如约执行。
10. Perform other duties as required
按要求执行其他职责 举报 分享

您可信任的健康和护理合作伙伴

合硕健康医疗是国际领先的健康护理管理公司，总部设在伦敦，按照最好的NHS（英国国民健康服务）健康护理服务标准，致力于为英国海外地区提供综合性健康护理管理服务。在英国拥有5000多名员工，管理着200多家健康医疗护理机构，每年的营业收入达到2.1亿英镑。

2015年合硕与中信集团合资，在昆明的中信嘉丽泽度假区，成立了其中国的第一家国际健康管理中心。服务内容有基础医疗服务，包括全科医生服务和健康评估，远程健康监管，运动损伤及术后康复，居家护理，慢性病管理，社区卫生服务和国际医学会诊服务。
合硕同三甲医院和社区医院，患者及其家属密切合作，精心设计专业综合协调的健康护理方案，满足每位患者独特的需求。合硕愿以领先的国际服务标准，专业的医护团队和管理体系，优质的个性化服务，帮助所有年龄段的人享有更加健康长久幸福的生活。

合硕对待客户、员工和商业合作伙伴，始终秉承三个价值理念：

尊严和尊重
诚实和正直
品质和专业

员工是合硕最宝贵的财富，因此，我们致力于投资和培养员工，并提供最好的环境和机会，为员工成长和发展得更优秀、更专业。

我们期待与您一起合作、一起成长，一起创造一个更美好更健康的未来。

Your Trusted Health and Care Partner

Heythorp Healthcare is a leading London-based international health and care management company. Established specifically to deliver a comprehensive range of the very best NHS standards of senior health and care services outside the UK, the group employs over 5,000 staff, manages over 200 healthcare institutions, and generates annual revenues of over ￡210 million.

In 2015, Heythorp established its first services in China, in joint venture with the CITIC Group, at the CITIC Jialize Resort in Kunming. Services include primary care services including GP services and health assessments, remote health monitoring, sports injury and post-operative rehabilitation, home nursing care, chronic disease management, community health services and international medical consulting and advice.

Heythorp works closely with acute and community hospitals, patients and their families to deliver well-designed, professional and integrated healthcare solutions that meet the unique needs of each individual. By utilizing leading international service standards, professional health and care teams and management systems, and a high-quality, personalized service, Heythorp hopes to help people of all ages enjoy longer, healthier and happier lives.

Heythorp is committed to its customers, employees and business partners, which is underpinned by three key values:

？    Dignity and Respect
？    Honesty and Integrity
？    Quality and Professionalism

Heythorp recognizes that its most valuable asset is its staff and we are therefore committed to investing in our staff, nurturing our staff and providing the best environment and opportunities for our staff to grow and develop as people and as professionals

We look forward to working and growing together with you to build a better healthier future for everyone.