SCOPE

Be responsible for overall HR management and administration of North Asia United CRM Technologies (Beijing) Limited and Beijing Interactive CRM Limited (collectively referred as "Telepeformance China") which includes HR systems and processes, recruitment, organization development, C&B, Management training, organization development, team and company culture building, that keep Telepeformance competitive.

KEY RESPONSIBILITIES

1. Develop and Implement HR system for Teleperformance China which include C&B processes, performance tracking system, rewarding scheme, management training, hiring process and government registration process.

2. Develop and implement HR processes, procedures and policies to support the company.

3. Develop and implement HR capital program to maximize employee satisfaction and hence to reduce attrition.

4. Develop and implement employee development program including corporate and management training strategy.

5. Develop and administrate performance management program.

6. Develop and administrate C&B programs to enable company's competitive.

7. Develop and manage employee personal files system.

8. Manage the day to day operation of the HR process for the company to ensure the company is in compliance to labor code.

9. Support departmental managers to implement the HR systems

10.. Overall administrate the C&B program to ensure that a balance organization can be maintained within the company.

11. Manage the HR department and coordinate with Finance to ensure that payroll/benefits can be delivered to all employees in time

12. Manage the overall headcount of the company to ensure budget is met

13. Develop multi-recruitment channels to meet company HR requirement including apprenticeship program with colleges.

14. Develop and implement employee acquisition processes.

Teleperformance是数字集成业务服务领域的全球领先集团，全球超过30万员工，是许多行业中***公司的战略合作伙伴。集团于2007年进入中国，是专业数字集成业务服务商，BPO服务商，及外包客服中心领域的专家；公司提供三个广泛的高价值解决方案系列：客户体验管理，后台服务和业务流程知识服务，通过TAP（Technology技术，Analytics分析，Process Excellence卓越流程）帮助企业更高效更智能的运营，提升业务成果。在客户体验管理服务方面，目前在中国运营了6个联络中心，分别在北京、西安、南宁、昆明、佛山以及上海，为各行各业的企业客户提供客服中心服务；可提供13种语言与方言服务（包括普通话，粤语，英语，法语，西班牙语，丹麦语，印尼语，日语，韩语，泰语和越南语等），覆盖15个垂直行业。