昆明招聘

Delivery

Prepare people, location and facilities for Training Delivery

Deliver Training to transfer learning ? Adapt approach to suit the group and individuals Design

Complete Training Needs Analysis to confirm the Training is applicable

Design Training content with the Learners needs in mind Outcomes

Evaluate Training to check effectiveness

Report on Training to summarize evaluation

Take ownership of the attendees learning by following up Communication

Keep stakeholders informed and updated on Training ? Stay closely involved with operations

Qualification:

Bachelor degree (preferred)

English – reading, writing and speaking

Plus 6 months of training experience in both in-person, virtual and blended formats, including a demonstrated ability to engage learners at all levels in a contact centre environment

Operational experience in a contact centre environment (preferred)

Teleperformance是数字集成业务服务领域的全球领先集团，全球超过30万员工，是许多行业中***公司的战略合作伙伴。集团于2007年进入中国，是专业数字集成业务服务商，BPO服务商，及外包客服中心领域的专家；公司提供三个广泛的高价值解决方案系列：客户体验管理，后台服务和业务流程知识服务，通过TAP（Technology技术，Analytics分析，Process Excellence卓越流程）帮助企业更高效更智能的运营，提升业务成果。在客户体验管理服务方面，目前在中国运营了6个联络中心，分别在北京、西安、南宁、昆明、佛山以及上海，为各行各业的企业客户提供客服中心服务；可提供13种语言与方言服务（包括普通话，粤语，英语，法语，西班牙语，丹麦语，印尼语，日语，韩语，泰语和越南语等），覆盖15个垂直行业。