昆明招聘

职位描述：
What you do…
Overall Job Function: The Floor Manager is responsible for the sales performance, customer service and overall profitability of an area/department within the store. Leading a team of Sales Advisors, they work under the guidance of the Store Manager planning all store operations and activities. The Floor Manager stands in for the Store Manager in his/her absence.

CUSTOMER SERVICE & SELLING
？Guarantees all customers receive an excellent level of service throughout the store .
？Acts as a customer service role model by actively approaching customers, initiating co***ersations and offering style/garment care advice.
？Analyses monthly customer service reports and works with the Store Manager to implement action plans based on the feedback.
？Monitors the activities of our competitors.
？Keeps up to date with the latest trends.
？Works with selling reports in order to maximise sales performance.
？Provides support to the Visual Merchandiser implementing guidelines and placing new garments in a commercial way.

PROFITABILITY & OPERATIONS
？Monitors all variable costs and works with the Store Manager to maximise profit.
？Checks that all store operations are carried out effectively.
？Ensures that delivery & replenishment routines are followed according to COS company guidelines.
？Provides support to the Store Manager to implement procedures to avoid stock loss.
？Works with the Store Manager to check the store is compliant with all banking and audit guidelines.
？Responsible for Health & Safety and ensuring all legal requirements are met.
？Ensures legal guidelines related to the selling of goods are followed.

PEOPLE & LEADERSHIP
？Leads recruitment events and interviews new sales advisors.
？Works under the guidance of the store manager to ensure all sales advisors receive the appropriate level of training.
？Motivates their team to achieve company goals and objectives.
？Assesses his/her staff and provides feedback about their performance on a regular basis.
？Identifies future talents and works with the Store Manager to formulate clear and challenging goals to assist with their development.
？Assists the Store Manager to ensure all employee corrective actions are handled appropriately.

About you…
？ At least 1 years’ experience as a floor/department or assistant manager
？ Excellent English communication skills.
？ Excellent customer service skills
？ Strong commercial skills
？ Supportive management style
？ Confidence
？ Previous experience leading a team
？ Good organisational skills
？ Excellent analytical abilities 举报 分享

海恩斯莫里斯（上海）商业有限公司
H&M 是欧洲著名服装零售商, 目前在世界上拥有1,500多家商店和超过70,000名的员工。目前H&M在中国发展迅速。我们从1993年起就在中国上海设有采购办公室,目前在上海有3家商店。

更多公司详情，请登陆**********查询

H&M

H&M, one of the most famous European Fashion Retailers in the world with more than 1,500 stores and over 70,000 employees worldwide is expanding our operation in China. We have had a purchasing office in Shanghai since 1993 and now have 3 shops in Shanghai.
For more information, please visit our website **********