IT运维工程师
成都科耐科技有限公司
- 公司规模：50-150人
- 公司行业：计算机硬件
职位信息
- 发布日期：2016-11-26
- 工作地点：成都
- 招聘人数：若干人
- 工作经验：3-4年经验
- 学历要求：大专
- 语言要求：英语 良好
- 职位月薪：4500-5999/月
- 职位类别：技术支持/维护工程师
职位描述
职位描述：
GENERAL SUMMARY
Supports the Corporate Business community providing first level dispatch, application/operating system support, and consultation for all IT desktop and Server needs. Receives, assesses, troubleshoots, and resolves IT Support requests. Duties may also include supporting the internal Voice network, telephone support, and voice messaging systems. Technical support for LAN/WAN networks, LAN administration, troubleshooting hardware (PCs, Routers, Switches, Printers, Phone Systems, Mobile Devices etc.) and software is required. May be called upon to work on special projects external to workload. May be asked to perform other duties as required.
PRINCIPAL DUTIES AND RESPONSIBILITIES
?Communicate highly technical information to both technical and non-technical personnel. Provide outstanding customer service and world class support in a large, fast paced, highly pressurized, corporate environment.
?Serve as front line interface to users. Provide on-site support of client hardware including PC, Desktop & SmartPhones, & software including OS, MS Office, VPN, Anti-Virus and other applications
?With minimal supervision, troubleshoot, trace, and repair connectivity problems from the jack to the Patch/PBX panels in both LAN/WAN and Telecom environments
?Working knowledge of call tracking systems and ability to log/update/close tickets, prioritize issues and balance workloads bringing customer problems to full resolution. Will work within the corporate asset management systems.
?Working knowledge of networking (wired and wireless), protocols (TCP/IP and sub netting), VPN, and basic networking troubleshooting skills.
?Effectively support (install, troubleshoot, configure and repair) a variety of internal and third party applications for client workstations, Mobile Devices, Smartphones, Printers and Servers in both the Desktop and Corporate IT environments.
?Serve as a front line interface to users. Possess full understanding of installing, troubleshooting, configuring, and repairing Windows Client devices.
SKILLS
?Knowledge of Windows, IOS, Android, Networking, and proficient in Microsoft Office applications
?Knowledge with appropriate networks, products and protocols.
?Ability to work effectively with senior management.
?Troubleshooting skills.
?Strong sense of urgency with the ability to work in a high-pressure environment.
?Customer Service skills including ability to interface with highly-technical customers
备注：知名外企上班
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GENERAL SUMMARY
Supports the Corporate Business community providing first level dispatch, application/operating system support, and consultation for all IT desktop and Server needs. Receives, assesses, troubleshoots, and resolves IT Support requests. Duties may also include supporting the internal Voice network, telephone support, and voice messaging systems. Technical support for LAN/WAN networks, LAN administration, troubleshooting hardware (PCs, Routers, Switches, Printers, Phone Systems, Mobile Devices etc.) and software is required. May be called upon to work on special projects external to workload. May be asked to perform other duties as required.
PRINCIPAL DUTIES AND RESPONSIBILITIES
?Communicate highly technical information to both technical and non-technical personnel. Provide outstanding customer service and world class support in a large, fast paced, highly pressurized, corporate environment.
?Serve as front line interface to users. Provide on-site support of client hardware including PC, Desktop & SmartPhones, & software including OS, MS Office, VPN, Anti-Virus and other applications
?With minimal supervision, troubleshoot, trace, and repair connectivity problems from the jack to the Patch/PBX panels in both LAN/WAN and Telecom environments
?Working knowledge of call tracking systems and ability to log/update/close tickets, prioritize issues and balance workloads bringing customer problems to full resolution. Will work within the corporate asset management systems.
?Working knowledge of networking (wired and wireless), protocols (TCP/IP and sub netting), VPN, and basic networking troubleshooting skills.
?Effectively support (install, troubleshoot, configure and repair) a variety of internal and third party applications for client workstations, Mobile Devices, Smartphones, Printers and Servers in both the Desktop and Corporate IT environments.
?Serve as a front line interface to users. Possess full understanding of installing, troubleshooting, configuring, and repairing Windows Client devices.
SKILLS
?Knowledge of Windows, IOS, Android, Networking, and proficient in Microsoft Office applications
?Knowledge with appropriate networks, products and protocols.
?Ability to work effectively with senior management.
?Troubleshooting skills.
?Strong sense of urgency with the ability to work in a high-pressure environment.
?Customer Service skills including ability to interface with highly-technical customers
备注：知名外企上班
职能类别： 技术支持/维护工程师
关键字： 驻场工程师 IT运维工程师 IT外包
公司介绍
四川创安捷以***化、智能化系统集成解决
方案、网络以及安全、数据存储服务提供商、智能安全防范和行业应用的研发、生产和销售的高新技术企业。旗下包含高投科耐子
公司，创安捷公司是一家提供行业软件咨询服务、软件二次开发、智能建筑系统、计算机网络和智能安防应用集成商和信息化解决方
案为一体的高新技术科技公司。公司现有员工60余人，平均年龄在27岁均在大学专科以上学历。是一支高效务实精干而且充满生机
和活力的销售和技术型团队。
方案、网络以及安全、数据存储服务提供商、智能安全防范和行业应用的研发、生产和销售的高新技术企业。旗下包含高投科耐子
公司，创安捷公司是一家提供行业软件咨询服务、软件二次开发、智能建筑系统、计算机网络和智能安防应用集成商和信息化解决方
案为一体的高新技术科技公司。公司现有员工60余人，平均年龄在27岁均在大学专科以上学历。是一支高效务实精干而且充满生机
和活力的销售和技术型团队。
联系方式
- Email：dangwenbin@huawei.com
- 公司地址：软件大道101号华为南京基地