济南招聘

职位描述：
一. JOB NATURE
Function: SSC Finance - Collection Processes.
Reports to - Solid Line: SSC General Manager.
Location base: Jinan, Shandong.
Process: Cash Collection, Credit and Dispute Management processes
Reports to - Dotted Line: Collection HQ
Working Hours: Weekdays, TBD

二. OVERALL ROLE
Project Support role:
During this period the SSC Finance Collection Supervisor will be working with Finance HQ, SSC Project Manager and the SSC General Manager in the following activities:
1. Support in the definition of the To Be Collection processes and Standard Operating Procedures (SOP).
2. Support in the design of the SSC Collection team.
3. Support an tool implementation.

SSC Collection Supervisor：

1. Encourage the development of the Collection team and acts as a coach and mentor to ensure that all members of the team maximize their technical knowledge to achieve the competitive advantage for long term value creation.
2. Improve formalized standards and procedures in daily work and ensure compliance by team members.
3. Develops the team to make creativity and innovation a process rather than an occurrence, to address efficiency and process improvement.
4. Takes steps to develop business relationships by delivering excellent customer services.
5. Rewards and encourages high performance team members and initiatives which promote a team orientation in others.
6. Support external audit.

三. KEY ACCOUNTABILITIES & ACTIVITIES
Project Support role：
1. Support the Finance HQ & SSC Project Manager in the definition of the To Be processes.
2. Document the To Be processes with Processing mapping and the detailed Standard Operating Procedures (SOP).
3. Perform detailed tests on the SOP.
4. Spend time with the Local Rexel entities to understand current processes and future challenges and adapt the To Be Process accordingly.
5. Work with SSC GM & Finance HQ on Job description for all positions in SSC Finance Collection.
6. Support the recruitment of the SSC Collection Team.
7. Support the selection of automation tools, requirement definition, testing and training.
8. Assist in the facilitation of SSC Collection discussions/workshops and documenting agreed decisions, processes and actions.

SSC Collection Supervisor：

1. Ensure that the SSC Finance collection team provide the following services to their internal customers (local entities) such as:
- Customer reconciliation i.e.: monthly customer statements
- Reminding customers on overdue as per agreed action plan with local entities: by sending of reminder emails, liaising with the entity sales team, sending dunning letters, reminders call when needed.
- Monitoring of the overall collection status and provide status reports
- Performing Credit review reports and COFACE Reports
- Releasing order blocks
- Management of Customer Master data especially the customer contact list
- Investigate on Dispute and provide root cause analysis
- Reporting
2. Lead the day-to-day Collection operations and take the lead on issue resolution, follow up and monitoring.
3. Ensuring 100% delivery of SLA and customer satisfaction.
4. Monitor the execution and compliance of SOP and Group policy. Ensure that all process and SOP documentation are up to date as required.
5. Continuously improve processes, by initiating and supporting those improvement actions e.g.: Tool implementation , Process revision, etc.
6. Take ownership of team management routine such as job allocations, performance feedback, recruitment and training.
7. Evaluates team members' performance and coaches them to improve their professional skills.
8. Assists in internal and external audit.
9. Provide support to the incorporation of new M&A entities into SSC.

四. MAJOR CONTACTS / CUSTOMERS / VENDORS
Internal: China Finance Entity teams, China Sales entity teams, SSC Finance, SSC Sales Admin (in 2017).
External: Auditors, Consultants (IT, Technologies), Suppliers etc.

五. KEY PERFORMANCE INDICATORS
KPIs as agreed in SLA.

六. COMPETENCIES
Education: Bachelor degree or above in Collection or related field.
Experience:3+ years of working experience,1+ years of BPO, SSC or SSC type organisation experience.
Minimum 2 years experience in Collection supervisor position in similar companies.
Communication: Fluent in Mandarin；Good Spoken and written English ；
Good inter-personal and communications skills.
Problem Solving: Able to quickly address problems;
Strong problem solving capabilities;Possesses excellence oriented and ability to change processes;Strong organisation skills and tenacious attitude.
Decision-making: Strong in decision making.
Deliver Results on Time: Good time management skills;Highly respect deadline;Able to work under pressure within a busy environment.
Specific Skills: Mature personality.
Technology Acumen: Experienced ERP O2C user is mandatory, IFS preferred. Strong Excel Skills. 举报 分享

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