济南招聘

职位描述：

Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Job Summary

SDM shall take ownership of the customer relationship responsible for ensuring the correct and proper delivery of Customer Support services as specified in the contracted support agreements with Ericsson’s customers Agreement (SLA) fulfilment and customer satisfaction.

SDM will task manage the Customer Network Support (CNS) Engineers team and work closely with the Competence Centre’s, Global Support and Product Line Maintenance in this function.

Responsibilities & Tasks

· Secure customer contract fulfillment

· Develop and maintain relationships

· Distribute info to internal stakeholders and escalate Delivery Issues

· Be up to date with financial data

· Identify new business opportunities

Position Qualifications

Core Competences:

· Market insight and Administrative Skills

· Planning and Organizing Skills

· Presentation and Communication skill

· Financial understanding

· Negotiation and argumentation skills

· Ericsson Model for Project Management

· Software Support and Hardware Support

· Change management and Language Skills

· Delivering Results & Meeting Customer Expectations

· Entrepreneurial & Commercial Thinking

· Leading & Supervising

· Deciding & Initiating Action

· Coping with Pressures & Setbacks

· Relating & Networking

Minimum Qualifications & Experience Requirements:

·

Preferred Qualifications & Experience Requirements:

· Very good leadership and management Skills

· Excellent interpersonal Skills and Strong customer orientation.

· Self-motivated and works well under pressure

· Very good ability to adapt to change

Additional Requirments, Physical Demands, Region/Local Specifications:

·

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

To apply this position, please visit

https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=114331&company=Ericsson&username=

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爱立信是全球领先的通信技术与服务提供商。我们致力于通过各种高效实时的解决方案打造网络社会，让世界各地的人们能够在可持续发展的社会中更加自由地学习、工作和生活。

我们提供针对电信运营商和其它行业的信息通信服务、软件与基础设施。
爱立信提供的网络承载着全球40%以上的移动业务，我们为运营商提供支持的网络正在为超过20亿用户提供服务。

我们在全球180个国家拥有超过10万名员工。
爱立信于1876年创立，总部设在瑞典斯德哥尔摩。
2011年公司收入达2269亿瑞典克朗（350亿美元）。
爱立信在斯德哥尔摩和纳斯达克证券交易所挂牌上市。