济南招聘

Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.


Job Summary
Provide dedicated first line support to end users for the services delivered by the SSC and global units. This requires receiving and registering inquiries, solving them or referring to the relevant second line support team. The result is resolved inquiries, freed-up time and thereby higher productivity for end users and service delivery teams.
Be the representative towards the end user for the whole SSC and its services.

Responsibilities & Tasks
·Handle inquiries
·Manage inquiries
·Plan, execute and follow up the day-to-day delivery of services
·Execute changes in processes, services and scope

Position Qualifications
Core Competences:

·Accounting & Reporting Skills
·Administration & Organizing Skills
·English Skills
·Ericsson Business Process Knowledge
·Ericsson Knowledge
·Fundamental Leadership Competence
·Interpersonal Skills
·Teamworking Skills

Behavioral Competencies

·Analysing
·Deciding & Initiating Action
·Delivering Results & Meeting Customer Expectations
·Planning & Organising
·Relating & Networking
·Working with People

Minimum Qualifications & Experience Requirements:



Preferred Qualifications & Experience Requirements:
·A degree in Business Administration or the equivalent experience

Additional Requirments, Physical Demands, Region/Local Specifications:

To apply this position, please visit

https://performancemanager12.successfactors.eu/sfcareer/jobreqcareer?jobId=17363&company=Ericsson&username=

爱立信是全球领先的通信技术与服务提供商。我们致力于通过各种高效实时的解决方案打造网络社会，让世界各地的人们能够在可持续发展的社会中更加自由地学习、工作和生活。

我们提供针对电信运营商和其它行业的信息通信服务、软件与基础设施。
爱立信提供的网络承载着全球40%以上的移动业务，我们为运营商提供支持的网络正在为超过20亿用户提供服务。

我们在全球180个国家拥有超过10万名员工。
爱立信于1876年创立，总部设在瑞典斯德哥尔摩。
2011年公司收入达2269亿瑞典克朗（350亿美元）。
爱立信在斯德哥尔摩和纳斯达克证券交易所挂牌上市。