电子商务部客服(职位编号：20140519001)
山东省供销社农产品有限公司
- 公司规模：500-1000人
- 公司性质：国企
- 公司行业：快速消费品(食品、饮料、化妆品) 农/林/牧/渔
职位信息
- 发布日期：2014-06-01
- 工作地点：济南
- 招聘人数：2
- 学历要求：大专
- 职位月薪：面议
- 职位类别：咨询热线/呼叫中心服务人员 客服专员/助理(非技术)
职位描述
岗位描述：
1.了解淘宝、天猫基本规则，熟悉后台操作。
2.通过阿里旺旺及电话与客户沟通，解答客户提出的各种问题，达成交易；
3.及时处理客户的问题包括中差评、客户订单、客服投诉等，能有效的与客户沟通；
4.建立客户档案，负责及时跟踪货品发货动向，及时与用户沟通，避免用户不满意。
5.负责收集客户信息，了解并分析客户需求，规划客户服务方案；
岗位要求：
1. 了解淘宝、天猫的运营机制，从事过农产品或食品行业者优先。
2. 工作细致认真，有耐心，愿意从小事做起。
3. 有较强的上进心，有自我学习的能力。
4. 熟练操作QQ，旺旺等各类聊天工具，打字速度70字每分钟以上。
5. 掌握一定的计算机软硬件知识。
6. 有良好的服务意识，具团队合作精神。
7. 能适应加班及倒班制。
8. 客服专员可根据工作能力、态度、积极性和业绩等综合评分晋升主管。
薪酬待遇：
1、试用期两个月，基本底薪+绩效提成+月度奖金；
2、五险一金；
3、双休，享受一切国家法定节假日；
4、享受全勤奖、餐补，带薪年假，带薪培训；
5、丰富多彩的团队活动；
6、快速晋升空间；
地 址：济南市历下区历山路157号天鹅大厦1层（可乘2路，79路，K59路公交车至文化东路西口）
电 话：0531-88596669 孙先生
Email：lugonghr@163.com
公司介绍
山东省供销社农产品有限公司成立于2010年3月，是山东省供销合作社联合社组建的农产品经营龙头企业，现拥有控股、参股企业3家，联盟企业136家，经营范围涉及农产品、农业生产资料、预包装食品等领域的生产、加工、销售、储存、包装、冷链物流、进出口，以及相关的技术、信息、咨询服务。
作为山东省供销社的全资企业，山东省供销社农产品有限公司坚持服务“三农”宗旨，充分发挥供销社系统优势，加强联合与合作，树立“打造产业链、健康农产品”的战略目标，秉持“诚信经营、合作发展”的经营理念，持之以恒，开拓创新，创出了一条农产品经营的路子。
展望未来，公司将以集团运作的模式，强力搭建平台，整合资源，以商品经营为基础，加强资产运作和资本运营，不断拓展服务领域，成为供销社系统农产品经营的“航母”，为助农增收做出更大的贡献，实现人与事业的全面发展。
山东省供销社农产品有限公司于2010年3月向国家商标局申请注册“鲁供”商标，现已覆盖粮食、食用油、禽蛋、果品、生鲜蔬菜、蜂产品、化肥等7大类32种产品。公司致力于打造从田间地头到超市餐桌的全产业链，以山东省供销社系统各级供销社、专业合作社、农产品公司为依托，扎实服务农民，严格把控农产品从生产到销售的每个环节，确保每个“鲁供”产品都值得信赖，可放心享用。“鲁供”商品最初的定位是原产地、原生态、健康农产品。随着“鲁供”品牌知名度的扩展，“鲁供”代表的是“自然、纯真、口感丰厚”的品牌文化。享用“鲁供”即是享用天然、至醇的美食，满足健康、品质生活的需要。
“鲁供”系列产品现已通过我们遍布全省的连锁网络，从生产、加工、储存、包装、冷链物流、出口，到产品进入超市、高校、企事业单位、专卖店等销售网络。2012年销售收入2.3亿元，依靠着优秀的产品和优秀的鲁供服务，“鲁供”品牌深入人心，享有极高的美誉度和影响力。
民以食为天，食以安为先。为餐桌提供自然、纯真、口感丰厚的放心食品，是我们的职责所在。鲁供人将以真诚之心为助农增收，为食品安全做出贡献。
企业文化
企业使命：为农服务，合作发展。
企业宗旨：为企业构建“创新 合作 活力 发展”的平台，为员工营造“砺练 担当 奉献 成长”的环境。
企业精神：诚信、和谐、务实、高效。
企业价值观：负重奋进、坚韧不拔、永无止境。
企业愿景：
成为带动全省供销社农产品经营服务体系建设的龙头，打造农产品流通大型企业集团并推动集团持续发展。
山东省供销社农产品有限公司致力打造绿色、健康的农产品流通大型企业集团，以系统服务三农为基础，心系农民，丰润万家。
Shandong Co-op Agricultural Products Co., Ltd. was established in March 2010 by Shandong Co-op. It has become the leading enterprise of agricultural products business and now has 3 holding companies and 136 alliance enterprises. Our business scope includes production, processing, sales, storage, packaging, cold-chain logistics, import and export of agricultural products, agricultural means of production and prepackaged food. We also provide related technology, information and consultation service of agricultural products.
As the wholly-owned enterprise of Shandong Cooperative, Shandong Co-op Agricultural Products Co., Ltd. sticks to the tenet of serving agriculture, rural areas and farmers. We give full play to the advantages of cooperative system to strengthen cooperation and set up the strategic objective of “build a industrial chain and provide healthy agricultural products”. We always uphold the business philosophy of "credible management, cooperation and development". With perseverance and innovation, we have created a new method of agricultural products business.
In the future, Shandong Co-op Agricultural Products Co., Ltd. will build a platform in the pattern of group work and integrate the resources. Based on the commodity business, we will strengthen our asset management and capital operation and continuously expand the service areas to become an agricultural business "aircraft carrier" of Co-op system. Then we can make a greater contribution to increase farmers' income and achieve the success of both people and business development.
Shandong Co-op Agricultural Products Co., Ltd. applied for registration of “LUGONG” trademark from the State Trademark Bureau in March 2010, and now we have comprised 7 genera 32 kinds of products, like cereal grains, edible oil, poultry and eggs, fruits, fresh vegetables, bee products and fertilizer. We keep devoting ourselves to make a intact industrial chain from farm to fork. Based on all the cooperatives, specialized cooperatives and agricultural products companies at all levels in Shandong province, we can give service to farmers solidly, and control every step of the products from manufacture to sales strictly to insure each and every product is reliable and safe. “LUGONG” just provided original and healthy agricultural products at first. Then with the spread of our brand awareness, “LUGONG” has stood for the brand culture of “Nature, Pure and Taste rich”. Enjoying “LUGONG” equals to enjoying natural and mellow cate, meeting the needs of healthy and qualitied life.
“LUGONG” series of products has entered into the selling network of supermarkets, enterprise and public institution,colleges and exclusive shops from production, processing, storing, packaging, cold-chain logistics and export through our interlocking network all over the province. Our annual sales revenue of 2012 reaches 230 million. Depending on our excellent products and service, “LUGONG” has been around and obtain high reputation and influence.
Food is the paramount necessity of the people, and safety comes first for a diet. So it’s our duty to provide natural, pure and tasty safe food. We will sincerely help the farmers to increase their income and make a contribution to food security.
地址：山东省济南市历山路157号天鹅大厦1层
电话：0531-88596669
邮箱：lugonghr@163.com
作为山东省供销社的全资企业，山东省供销社农产品有限公司坚持服务“三农”宗旨，充分发挥供销社系统优势，加强联合与合作，树立“打造产业链、健康农产品”的战略目标，秉持“诚信经营、合作发展”的经营理念，持之以恒，开拓创新，创出了一条农产品经营的路子。
展望未来，公司将以集团运作的模式，强力搭建平台，整合资源，以商品经营为基础，加强资产运作和资本运营，不断拓展服务领域，成为供销社系统农产品经营的“航母”，为助农增收做出更大的贡献，实现人与事业的全面发展。
山东省供销社农产品有限公司于2010年3月向国家商标局申请注册“鲁供”商标，现已覆盖粮食、食用油、禽蛋、果品、生鲜蔬菜、蜂产品、化肥等7大类32种产品。公司致力于打造从田间地头到超市餐桌的全产业链，以山东省供销社系统各级供销社、专业合作社、农产品公司为依托，扎实服务农民，严格把控农产品从生产到销售的每个环节，确保每个“鲁供”产品都值得信赖，可放心享用。“鲁供”商品最初的定位是原产地、原生态、健康农产品。随着“鲁供”品牌知名度的扩展，“鲁供”代表的是“自然、纯真、口感丰厚”的品牌文化。享用“鲁供”即是享用天然、至醇的美食，满足健康、品质生活的需要。
“鲁供”系列产品现已通过我们遍布全省的连锁网络，从生产、加工、储存、包装、冷链物流、出口，到产品进入超市、高校、企事业单位、专卖店等销售网络。2012年销售收入2.3亿元，依靠着优秀的产品和优秀的鲁供服务，“鲁供”品牌深入人心，享有极高的美誉度和影响力。
民以食为天，食以安为先。为餐桌提供自然、纯真、口感丰厚的放心食品，是我们的职责所在。鲁供人将以真诚之心为助农增收，为食品安全做出贡献。
企业文化
企业使命：为农服务，合作发展。
企业宗旨：为企业构建“创新 合作 活力 发展”的平台，为员工营造“砺练 担当 奉献 成长”的环境。
企业精神：诚信、和谐、务实、高效。
企业价值观：负重奋进、坚韧不拔、永无止境。
企业愿景：
成为带动全省供销社农产品经营服务体系建设的龙头，打造农产品流通大型企业集团并推动集团持续发展。
山东省供销社农产品有限公司致力打造绿色、健康的农产品流通大型企业集团，以系统服务三农为基础，心系农民，丰润万家。
Shandong Co-op Agricultural Products Co., Ltd. was established in March 2010 by Shandong Co-op. It has become the leading enterprise of agricultural products business and now has 3 holding companies and 136 alliance enterprises. Our business scope includes production, processing, sales, storage, packaging, cold-chain logistics, import and export of agricultural products, agricultural means of production and prepackaged food. We also provide related technology, information and consultation service of agricultural products.
As the wholly-owned enterprise of Shandong Cooperative, Shandong Co-op Agricultural Products Co., Ltd. sticks to the tenet of serving agriculture, rural areas and farmers. We give full play to the advantages of cooperative system to strengthen cooperation and set up the strategic objective of “build a industrial chain and provide healthy agricultural products”. We always uphold the business philosophy of "credible management, cooperation and development". With perseverance and innovation, we have created a new method of agricultural products business.
In the future, Shandong Co-op Agricultural Products Co., Ltd. will build a platform in the pattern of group work and integrate the resources. Based on the commodity business, we will strengthen our asset management and capital operation and continuously expand the service areas to become an agricultural business "aircraft carrier" of Co-op system. Then we can make a greater contribution to increase farmers' income and achieve the success of both people and business development.
Shandong Co-op Agricultural Products Co., Ltd. applied for registration of “LUGONG” trademark from the State Trademark Bureau in March 2010, and now we have comprised 7 genera 32 kinds of products, like cereal grains, edible oil, poultry and eggs, fruits, fresh vegetables, bee products and fertilizer. We keep devoting ourselves to make a intact industrial chain from farm to fork. Based on all the cooperatives, specialized cooperatives and agricultural products companies at all levels in Shandong province, we can give service to farmers solidly, and control every step of the products from manufacture to sales strictly to insure each and every product is reliable and safe. “LUGONG” just provided original and healthy agricultural products at first. Then with the spread of our brand awareness, “LUGONG” has stood for the brand culture of “Nature, Pure and Taste rich”. Enjoying “LUGONG” equals to enjoying natural and mellow cate, meeting the needs of healthy and qualitied life.
“LUGONG” series of products has entered into the selling network of supermarkets, enterprise and public institution,colleges and exclusive shops from production, processing, storing, packaging, cold-chain logistics and export through our interlocking network all over the province. Our annual sales revenue of 2012 reaches 230 million. Depending on our excellent products and service, “LUGONG” has been around and obtain high reputation and influence.
Food is the paramount necessity of the people, and safety comes first for a diet. So it’s our duty to provide natural, pure and tasty safe food. We will sincerely help the farmers to increase their income and make a contribution to food security.
地址：山东省济南市历山路157号天鹅大厦1层
电话：0531-88596669
邮箱：lugonghr@163.com
联系方式
- Email：lugonghr@163.com