济南招聘

CRM communication:
- Work with line manager to make the EDM/SMS plan for LP;
- Work with agencies to make the EDM/SMS content and to track the KPI of the delivery quality;
- Defined the criteria of the customer master database;
- Keep improving the quality and efficiency of EDM/SMS sending;
- Responsible for special program or event related to CRM if there’s any;
CRM system operation support:
- In charge of CRM operation support process and performance management;
- Build knowledge based on CRM operation support issues;
- Handle all customer complaints timely and efficiently and provide support to users on CRM related issues;
- Bridge the smooth communications between point of sales and internal teams to ensure the customer satisfaction;
- Prepare operational reports, to create strong monitoring & tracking of all CRM related reports - by working with IT system and external vendors;
CRM system master data management:
- Master data creation and maintenance;
- Measure data quality and initiate improvement actions;
Qualifications:
- Bachelor degree above, at least 3-5 years of experience on managing CRM program, directly manage outsourcing EDM/SMS agency is a plus - Customer-centric and result oriented - Have passion for fashion products;
- Good project management skill;
- Clear and structured communication skill;
- Good team player, detail oriented and be able to work under pressure;
- Result oriented with high degree of ownership and self-motivation;
- Experience in retail marketing will be a big plus;
- Proficiency in English (writing and speaking)

欧饰蒂（上海）贸易有限公司

公司前身为朗诗德贸易（上海）有限公司和俄罗斯奥斯汀责任有限公司上海代表处，为俄罗斯Sportmaster集团下属品牌“O'stin”设立的上海公司。
O'stin品牌成立于2003年，总部设立在莫斯科，目前自营专卖店销售网络遍布俄罗斯境内及周边国家，总数达到450家。
O'stin为俄罗斯休闲服饰品牌，经营男女童各类服饰。根据俄罗斯市场的不同消费群体，以不同的商标形式区分各个系列产品。www.o-stin.ru

现因公司业务扩大需要，诚聘具有服装外贸行业从业经验的优秀人才。

More info.
O'stin is a vertical integration and a stable growth is the base of O'STIN concept: own brand, own product and own retail chain. The company is in full control of development process, retail and marketing and nver uses franchising schemes.

The company keeps on with dynamic development in Russia, Ukraine, Kazakhstan and plans to expand it's geography.

Achievements of O'stin:
--O'stin has reached top 5 in the list of Russian most popular apparel brands.
--O'stin is in top 5 of Russian most favourite brands in apparel category.
--3000 employees
--in 100 cities
--40mln visitors a year