济南招聘

Customer Service Representative
Summary:
This position provides expert internal and external customer service and sales support for eCommerce business. Assists with maintaining performance expectations to further enhance Arrow’s position. This role is responsible for handling more complex discrepancies, interfacing with customers, recommending solutions and/or action plans to the eCommerce team.

Primary Duties & Responsibilities:
? Receives voice, chat and e-mail interactions and initiates prompt and professional outbound communications
? Handles inbound inquiries in regards to sales support, technical support, basic product and service questions
? Communicates updates to customers in accordance with established service level standards
? Support internal and external customers to result service issues including; browser issues, links and access
? Deliver training to internal and external customers; helping customers learn to use our web tools
? Document common questions and accurate responses
? Refer existing customers and potential sales leads as appropriate
? Communicate to User Experience personnel suggestions for site and service improvement based on customer interactions
Basic Qualifications:
? Associates degree or equivalent
? 1 to 3 years related experience
? Strong customer service skills and must enjoy daily contact with clients via phone, email and chat
? Good understanding of e-commerce business and tools
? Experienced in using internet-based chat, instant messaging and related communication tools
? Excellent written and verbal communications
? Must be proficient in typing quickly and accurately
Preferred Qualifications:
? Experience with Arrow systems
? Bi-lingual
? Proficiency with Microsoft Excel

Arrow Electronics, Inc. (NYSE: ARW), 艾睿作为财富102强，是《财富》杂志最受赞赏的公司之一。全球技术解决方案公司艾睿电子致力驱动创新，引领超过180,000家领先的技术制造商和服务提供商。艾睿专注发展可提升业务及生活质素的科技解决方案，2020年销售额达到286.7亿美元。公司在全球拥有20,100名员工，超过345个业务网络，服务范围遍及80个国家。


Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 102 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 180,000 leading technology manufacturers and service providers. With 2020 sales of USD $28.67 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen.