济南招聘

Order Management Associate

Arrow’s eCommerce division is looking for an Order Management Specialist (OMS) to join our growing team. The OMS is responsible for the entire life cycle of orders placed on our website. This spans the entire process from order placement all the way to customer receipt. She/he will be part of the team that ensures that our customers not only receive their orders on time, but that they also have a completely worry-free experience, and continually build their trust in our ability to meet their needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Monitor order status and address issues that prevent customers from receiving orders on time
2. Work with inventory suppliers to ensure timely shipment of inbound inventory
3. Troubleshoot order issues, and assist to identify and correct the root causes
4. Support internal teams with order status requests or other issues
5. Interface with our warehouses to ensure timely delivery and correct any problems.
6. Work with carriers and customs offices to handle shipping issues
7. Handle payment issues with credit cards, Paypal, terms, etc
8. Identify process improvement opportunities and work with internal and external stakeholders to implement improvements

REQUIRED SKILLS:
? 3-5 years order management / operations experience, ideally within the electronics industry
? Good customer service skills
? Ability to grasp technical concepts, understand various order management systems, data communications and enterprise resource systems
? Detail oriented with good analytical skills
? Ability to communicate at all levels and work in a team environment
? Ability to work independently on multiple activities, with prioritization and escalation skills
? Flexibility and an appreciation of a fast-moving and international environment

PREFERRED SKILLS:

? Understanding of electronic parts
? Knowledge of Salesforce, particularly its use for case management
? Experience with ERP systems, especially Microsoft Dynamics NAV
? Proficiency in MS office suites
? APICS / APS certification a plus

EDUCATION:

? Bachelor’s degree or equivalent experience

Arrow Electronics, Inc. (NYSE: ARW), 艾睿作为财富102强，是《财富》杂志最受赞赏的公司之一。全球技术解决方案公司艾睿电子致力驱动创新，引领超过180,000家领先的技术制造商和服务提供商。艾睿专注发展可提升业务及生活质素的科技解决方案，2020年销售额达到286.7亿美元。公司在全球拥有20,100名员工，超过345个业务网络，服务范围遍及80个国家。


Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 102 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 180,000 leading technology manufacturers and service providers. With 2020 sales of USD $28.67 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen.