济南招聘

Main Responsibilities:

1. Monitor the ticket system, follow helpdesk procedure to diagnose and respond in a timely, standardized, and customer service-oriented manner to user support requests. Escalate situations requiring urgent attention or additional assistance to ensure effective IT infrastructure to meet business needs.

2. Handle the setup, configuration, and maintenance of office computers and related equipment to maximize employee efficiency and minimize employee downtime.

3. Provide assistance in researching, evaluating and executing IT projects meant to improve the Helpdesk's service.

4. Document issue resolution and recommend changes to procedures to reflect current state.

Requirements:

1. Bachelor degree in Computer Science or IT Related.

2. Fundamental computer skills in Windows and MS office, especially Word, Excel.

3. PC troubleshooting knowledge.

4. Good customer service skills.

5. Good communication skills.

6. Good problem solving skills.

7. Good English skills (verbal and written).

Minimum 1 year work experience in IT field is preferred.

优创数据技术有限公司创立于2003年，是一家美国独资企业。公司总部位于纽约，在中国青岛市南、黄岛、济南、印度班加罗尔和美国林肯市设有五大全球业务中心。

目前，优创数据拥有超过5000名员工，为来自美国、加拿大和英国的近四百家保险企业提供运营支持，帮助欧美国家客户保险行业进行流程优化，实现利润增长。

在过去的十余年，优创数据保持年均25-30%的业务增长率，客户留存率则高达95%以上。随着公司快速发展，优创数据已成为中国境内对美保险战略服务领军企业。