Customer Service Officer客服
艾睿（中国）电子贸易有限公司
- 公司规模：10000人以上
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2022-06-29
- 工作地点：深圳-福田区
- 工作经验：1年经验
- 学历要求：本科
- 职位月薪：8-9千
- 职位类别：客服专员/助理
职位描述
What You’ll Be Doing
? Presale service including customer account set up, quotation and part details checking.
? Manage customer open orders: confirmation, modification, cancellation and resolve discrepancies with outgoing deliveries.
? Communicate with Asset and third-party vendors and the customers daily regarding the supply situation.
? Manage compliance with export rules for controlled products, including preparation of export licenses.
? Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
? Communicate with the customers regarding order confirmation, shipping and tracking information.
? After-sales service: Analyze, escalate, and take appropriate action on Shortages/damages.
? Handle other related affairs arranged by manager.
What We Are Looking For
? Bachelor’s degree
? Customer oriented with customer service background. Adaptability, resourcefulness, problem solving and superior multi-tasking capabilities.
? Good communication skills via chat/phone calls and emails with internal teams and external customers.
? Willing to work in a challenging and multicultural environment.
? Fluent English both in speaking and writing
? Aggressive, independent, proactive, hard-working, service-oriented, and well-organized
? Experience in Oracle and Salesforce is preferred.
? Presale service including customer account set up, quotation and part details checking.
? Manage customer open orders: confirmation, modification, cancellation and resolve discrepancies with outgoing deliveries.
? Communicate with Asset and third-party vendors and the customers daily regarding the supply situation.
? Manage compliance with export rules for controlled products, including preparation of export licenses.
? Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
? Communicate with the customers regarding order confirmation, shipping and tracking information.
? After-sales service: Analyze, escalate, and take appropriate action on Shortages/damages.
? Handle other related affairs arranged by manager.
What We Are Looking For
? Bachelor’s degree
? Customer oriented with customer service background. Adaptability, resourcefulness, problem solving and superior multi-tasking capabilities.
? Good communication skills via chat/phone calls and emails with internal teams and external customers.
? Willing to work in a challenging and multicultural environment.
? Fluent English both in speaking and writing
? Aggressive, independent, proactive, hard-working, service-oriented, and well-organized
? Experience in Oracle and Salesforce is preferred.
职能类别：客服专员/助理
公司介绍
Arrow Electronics, Inc. (NYSE: ARW), 艾睿作为财富102强，是《财富》杂志最受赞赏的公司之一。全球技术解决方案公司艾睿电子致力驱动创新，引领超过180,000家领先的技术制造商和服务提供商。艾睿专注发展可提升业务及生活质素的科技解决方案，2020年销售额达到286.7亿美元。公司在全球拥有20,100名员工，超过345个业务网络，服务范围遍及80个国家。
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 102 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 180,000 leading technology manufacturers and service providers. With 2020 sales of USD $28.67 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen.
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 102 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 180,000 leading technology manufacturers and service providers. With 2020 sales of USD $28.67 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen.
联系方式
- Email：cameo.ye@arrowasia.com
- 公司地址：上海市裕通路100号 (邮编：200070)