济南招聘

Principal Accountabilities

● Provide expert internal and external  customer service and sales support to both the Inside Sales Team and  customer engagements. Assist in maintaining performance expectations to  further enhance Arrow's position within each customer and supplier.  Responsible for handling more complex discrepancies, interfacing  directly with customers, recommending solutions and/or action plans to  internal sales team staff. 

● Responsible for the Order to Invoice  Process including but not limited to: Order entry & maintenance  (outside of Infosys), value added order entry & follow up, not first  articles; managing inbound customer order formats (excel, pdf, fax,  etc); work submits SSRQ (SIMS Setup Request) which includes Value Added,  NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts);  NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2  (Customer Part and Pricing System) maintenance for contract pricing. 

●  Support sales team with direct customer contact within Planned Demand  and Quality assurance processes. Includes coordinating the e-Compass and  Forecast Response reports with Infosys, providing first point of  escalation after initial set of expedites, complete bond requests from  Inside Sales, manage Dropped Part, New Part, and Item Status Change  reports; own the manual inventory sweep process from IPS (In-Plant  Store) or consignment and coordinate contract refresh clauses. Handle  branch service requests (sure ship and sure receipt), RMA (Return  Material Authorization), initiate CAR (Corrective Action Request) FQR  (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO  Cert’s, Quality, etc) and correct post delivery issues (wrong carrier,  wrong packaging, wrong shipping account, etc) while working origin of  any SMI (Slow Moving Inventory) and Sludge

● Assist Inside Sales with  overall Quote to Order objectives including loading SDT (Sales Desktop)  quotes under 50 line items, forwarding quotes in PDF format to Quote  Center, monitoring PM views, updating quote extensions, ordering samples  and coordinating contract signature completion with legal. 

Job Complexity

● Has developed knowledge and skills through formal training or considerable work experience

● Entry level often for those with work experience in the skill area

● Works within established procedures with a moderate degree of supervision

●  Identifies the problem and all relevant issues in straightforward  situations, assesses each using standard procedures and makes sound  decisions

Experience / Education

Typically requires a 2  year degree and 2–4 years of experience or High school graduate with  equivalent related experience. May require specific certifications.

Arrow Electronics, Inc. (NYSE: ARW), 艾睿作为财富102强，是《财富》杂志最受赞赏的公司之一。全球技术解决方案公司艾睿电子致力驱动创新，引领超过180,000家领先的技术制造商和服务提供商。艾睿专注发展可提升业务及生活质素的科技解决方案，2020年销售额达到286.7亿美元。公司在全球拥有20,100名员工，超过345个业务网络，服务范围遍及80个国家。


Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 102 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 180,000 leading technology manufacturers and service providers. With 2020 sales of USD $28.67 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen.