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Customer Service Officer

艾睿(中国)电子贸易有限公司

  • 公司规模:10000人以上
  • 公司性质:外资(欧美)
  • 公司行业:电子技术/半导体/集成电路

职位信息

  • 发布日期:2019-04-26
  • 工作地点:广州-海珠区
  • 招聘人数:若干人
  • 工作经验:无工作经验
  • 学历要求:本科
  • 职位月薪:8-10万/年
  • 职位类别:客服专员/助理  销售助理

职位描述

Job Description:
1. Assist Sales put PO data into system and follow up the PO status
2. Ensure product shipment inform, return to sales, and payment;
3. Process internal system, acquaint with ERP and ORACLE system will be preferred
4. Maintain related reports which supplier;
5. Implement other tasks assigned by supervisor and support other necessary projects

Job Qualification:
1. Minimum 2 years’ experience in electronic industry;
2. Bachelor degree in better and fluent in written English;
3. Proficient with Microsoft Outlook / Excel/PowerPoint;
4. Knowledge of ERP system (SAP SD module preferred);
5. Good communication skill and strong sense of commitment;
6. Data-sensitive and well-developed administrative skills;
7. Customer-oriented and good team work.

As a strategic partner of Field Sales in winning business, this role is responsible for providing customers competitive quotations, which includes strategizing quotes for bids (i.e., mark-ups). Stock checking & handling sample requests are also part of the CSO' s sales role. In addition to its sales role, this position is responsible for order management (SO entry & maintenance and shipment release), which includes inventory management as well as updating relevant information in the Customer Master File, handling VAT refunds for customer returns and TEAM set-up, pre-order & order entry.

Responsibility
Sales Role
- Handle RFQ' s (For Bids & Buys)
- Stock checking
- Samples Requests by Customers
- Strategic Selling - In close collaboration with Field Sales
- Provide A Item forecasting to Product Management Team

System-Related Role
- Order Management
- SO Entry
- SO Maintenance - Advice pipeline report, back to customers, when applicable
- Part no know how
- Shipment Release, when applicable
- Inventory Management
- Customer Master File Management
- VAT Refunds for Customer returns
- Shared role with Field Sales - TEAM Set-up / Pre-Order & Order Entry

Knowledge
- have a tertiary education (Some formal training or experience is required to perform the job effectively.)
- 2-5 years experience in a sales support role or have worked in a customer service role handling sales-related inquiries (Considered specific functional knowledge in commercial practice)
- Familiar with the distribution/supplier sector
- Basic product knowledge

Skills
- Demonstrated analytical and problem solving skills
- Demonstrated decision making skills
- Excellent organization skills & priority setting
- Excellent customer service & interpersonal skills
- Excellent communication skills, including English & country-specific language - Express ideas with clarity since role requires regular exchange of communication
- Multi-tasked
- Demonstrates proficiency in using PC systems

Attitude
- Operates from a service-oriented attitude
- A proven team player with initiative
- High energy level with a sense of urgency
-'Can do' attitude (self-motivated), driven to perform
- Detail oriented

公司介绍

Arrow Electronics, Inc. (NYSE: ARW), 艾睿作为财富102强,是《财富》杂志最受赞赏的公司之一。全球技术解决方案公司艾睿电子致力驱动创新,引领超过180,000家领先的技术制造商和服务提供商。艾睿专注发展可提升业务及生活质素的科技解决方案,2020年销售额达到286.7亿美元。公司在全球拥有20,100名员工,超过345个业务网络,服务范围遍及80个国家。


Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 102 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 180,000 leading technology manufacturers and service providers. With 2020 sales of USD $28.67 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen.

联系方式

  • Email:cameo.ye@arrowasia.com
  • 公司地址:上海市裕通路100号 (邮编:200070)