济南招聘

Responsibility

- Receives voice, chat and e-mail interactions and initiates prompt and professional outbound communications

- Handles inbound inquiries in regards to sales support, technical support, basic product and service questions

- Communicates updates to customers in accordance with established service level standards

- Support internal and external customers to result service issues including; browser issues, links and access

- Deliver training to internal and external customers; helping customers learn to use our web tools

- Refer existing customers and potential sales leads as appropriate

- Communicate to User Experience, personnel suggestions for site and service improvement based on customer interactions

- Monitor order status and address issues that prevent customers from receiving orders on time

- Work with inventory suppliers to ensure timely shipment of inbound inventory

- Troubleshoot order issues, and assist to identify and correct the root causes

- Interface with our warehouses to ensure timely delivery and correct any problems.

- Work with carriers and customs offices to handle shipping issues

- Handle payment issues with credit cards, Paypal, terms, etc

- Identify process improvement opportunities and work with internal and external stakeholders to implement improvements

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Qualification:

? Bachelor’s degree or equivalent experience

? 3-5 years order management / customer service experience, ideally within the electronics industry

? Strong customer service skills and must enjoy daily contact with clients via phone, email and chat

? Good understanding of e-commerce business and tools

? Experienced in using internet-based chat, instant messaging and related communication tools

? Excellent written and verbal communications in English

? Ability to grasp technical concepts, understand various order management systems, data communications and enterprise resource systems

? Detail oriented with good analytical skills

? Ability to communicate at all levels and work in a team environment

? Ability to work independently on multiple activities, with prioritization and escalation skills

? Flexibility and an appreciation of a fast-moving and international environment

? Understanding of electronic parts

? Knowledge of Salesforce, particularly its use for case management

? Experience with ERP systems, especially Microsoft Dynamics NAV

? Proficiency in MS office suites

? APICS / APS certification a plus

Arrow Electronics, Inc. (NYSE: ARW), 艾睿作为财富102强，是《财富》杂志最受赞赏的公司之一。全球技术解决方案公司艾睿电子致力驱动创新，引领超过180,000家领先的技术制造商和服务提供商。艾睿专注发展可提升业务及生活质素的科技解决方案，2020年销售额达到286.7亿美元。公司在全球拥有20,100名员工，超过345个业务网络，服务范围遍及80个国家。


Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 102 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 180,000 leading technology manufacturers and service providers. With 2020 sales of USD $28.67 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen.