Customer Service Officer- Ericsson (6 months)
艾睿（中国）电子贸易有限公司
- 公司规模：10000人以上
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2017-12-08
- 工作地点：上海-闸北区
- 工作经验：5-7年经验
- 学历要求：大专
- 语言要求：英语熟练
- 职位月薪：0.8-1万/月
- 职位类别：客服专员/助理
职位描述
职位描述：
Responsibility:
Act as communication coordinator from the Service Centre towards assigned customers.
Manage both EDI and manual customer order entry.
Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
Communicate with Demand vs. Supply Analysts and with the customers on a daily basis regarding the supply situation.
Manage compliance with export rules for controlled products, including preparation of export licences.
Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
Communicate with the customers regarding order confirmation, shipping and tracking information.
Create and send out defined reports to the customers on a regular basis.
Occasionally participate to meetings with customers as required.
Receive and process customer forecast into ERP system, managing related communication both internally and externally.
Analyse, escalate and take appropriate action on forecast quality, demand and changes.
Create new customer price agreements.
Focus Areas
Quality of customer order
Customer on-time delivery
Process time for customer order
Process time for order and shipping discrepancies
Requirement
Customer oriented with customer service background.
Process driven and very strong in problem solving.
High level of ownership and accountability for assigned tasks.
Great team player.
Good communication skills suitable for both internal and external communities.
Can effectively cope with change and be comfortable with ambiguity.
Ability to respond rapidly and professionally to the demand of a high pressure commercial environment.
Willing to work in a challenging and multicultural environment.
English mandatory both verbal and written.
Responsibility:
Act as communication coordinator from the Service Centre towards assigned customers.
Manage both EDI and manual customer order entry.
Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
Communicate with Demand vs. Supply Analysts and with the customers on a daily basis regarding the supply situation.
Manage compliance with export rules for controlled products, including preparation of export licences.
Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
Communicate with the customers regarding order confirmation, shipping and tracking information.
Create and send out defined reports to the customers on a regular basis.
Occasionally participate to meetings with customers as required.
Receive and process customer forecast into ERP system, managing related communication both internally and externally.
Analyse, escalate and take appropriate action on forecast quality, demand and changes.
Create new customer price agreements.
Focus Areas
Quality of customer order
Customer on-time delivery
Process time for customer order
Process time for order and shipping discrepancies
Requirement
Customer oriented with customer service background.
Process driven and very strong in problem solving.
High level of ownership and accountability for assigned tasks.
Great team player.
Good communication skills suitable for both internal and external communities.
Can effectively cope with change and be comfortable with ambiguity.
Ability to respond rapidly and professionally to the demand of a high pressure commercial environment.
Willing to work in a challenging and multicultural environment.
English mandatory both verbal and written.
职能类别： 客服专员/助理
公司介绍
Arrow Electronics, Inc. (NYSE: ARW), 艾睿作为财富102强，是《财富》杂志最受赞赏的公司之一。全球技术解决方案公司艾睿电子致力驱动创新，引领超过180,000家领先的技术制造商和服务提供商。艾睿专注发展可提升业务及生活质素的科技解决方案，2020年销售额达到286.7亿美元。公司在全球拥有20,100名员工，超过345个业务网络，服务范围遍及80个国家。
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 102 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 180,000 leading technology manufacturers and service providers. With 2020 sales of USD $28.67 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen.
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 102 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 180,000 leading technology manufacturers and service providers. With 2020 sales of USD $28.67 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen.
联系方式
- Email：cameo.ye@arrowasia.com
- 公司地址：上海市裕通路100号 (邮编：200070)