济南招聘

职位描述：
Partner Services engages with existing and future partners to make them successful on Booking.com. We want to provide guests with the widest choice of accommodations at the best prices. We focus on partner growth in volume and business value. To support this strategy, we are building up a new global PS team: Outbound.
The Outbound Team will be responsible for adding support towards our Partner base from new Regional Outbound Sites. The regional sites will make partners aware of their commercial opportunities and support promotional campaigns. Within the team, we are looking for an Outbound Executive.
As an Outbound Executive in the Outbound Team, you will be responsible to proactively contact (new) partners or leads. You will be working in our dynamic, pleasant and international work environment. In this role you will be working in day shifts / regular office hours from our Shanghai office. It is important that you are open, honest, willing to learn and have a strong natural appetite for commercial activities and “go the extra mile”.

Responsibilities:
- NP (new partnership) support; support registration through open, bookable.
- Proactively contact new/potential accommodation partners to encourage completion of their online registration.
- Offer support to finish onboarding, instruct and educate on tools, provide information & support.
- Delivering training by phone to new properties on how to use the Booking.com extranet and rates & availability system.
- Contact partners to make them aware of their business and growth opportunities to drive and maximize value.
- Always assuring a high level of customer service, being efficient and professional.
- Confident communication over the phone and via email.
- Actively participate with various projects & initiatives within your team.
- Collaborate with your team and Booking.com teams globally to continue to improve.
Outbound activities will include calling on specific opportunities e.g. availability, support on reduce churn, support marketing campaigns, support roll out services/products (e.g. Booking Suite), etc.

Skills/experience required:
- Strong commercial awareness and drive and understands key performance drivers for partners on Booking.com.
- Excellent communication and problem solving skills.
- Ability to identify opportunities for new or potential partners in regards to supply and demand, and effectively communicate these opportunities.
- Tourism or hotel background and/or education preferred.
- Excellent knowledge of Chinese language and culture.
- Proficient in English.
- Strong computer skills.
- Available full-time (40 hours / week).
- Already eligible to work in China.

 

 Behavioral Competences:
- Resourceful, flexible and strong attention to detail.
- Efficient, organized and proactive.
- Ability to learn new things quickly, troubleshoot and provide solutions quickly and efficiently.
- Positive attitude.
- Hands on mentality.
- Builds collaborative relationships.
- Business awareness.
- Customer focus.
- Open to change.
- Embrace teamwork.
- Strong work ethic.
- Planning and organizing.
- Attention to detail.
- Analytical focus.

Booking.com B.V.是全球最大的网上住宿预订平台，隶属于Priceline Group集团（纳斯达克上市公司：PCLN）。Booking.com的日均客房预订间数超过1,500,000。Booking.com网站以及APP吸引了来自世界各地的休闲旅游和商务差旅用户。Booking.com B.V. 公司成立于1996年，向用户提供各种类型住宿及最优惠的价格，其中既有小型的家庭经营住宿加早餐旅馆，也有五星级豪华酒店。由Booking.com运营的姐妹网站Villas.com已于近期上线，致力于为客人提供自助式住宿的选择。Booking.com秉承国际化理念，支持43种语言，已有1,400,000多家住宿登记注册，遍布全球220多个国家及地区。Booking.com B.V.公司总部位于荷兰阿姆斯特丹，在全球70个国家设有204家分公司。
Booking.com is the world leader in booking hotel and other accommodations online. It guarantees the best prices for any type of property – from small independents to five-star luxury. The Booking.com website is available in 43 languages, offers over 1,400,000 hotels and accommodations including more than 490,000 vacation rental properties and covers over 118,000 destinations in 221 countries and territories worldwide. It features over 100M reviews written by guests after their stay, and attracts online visitors from both leisure and business markets around the globe. With over 20 years of experience and a team of over 15,000 dedicated employees in 204 offices worldwide, Booking.com operates its own in-house customer service team, which is available 24/7 to assist guests in their native languages and ensure an exceptional customer experience.