济南招聘

职位描述：
？ Areas of Responsibility & brief description

1. Manage all day to day activities (administrative and functional) conducted which involves:
? Ensure greeter services in compliance with GSS Contract and SOP
? Ensure documents delivery in compliance with GSS Contract and SOP
? Timely escalate any incident to line manager
? Zero Incidents for any Operations, related to Process Integrity, Loss of Passports, Staff Integrity
2. Conduct monthly reconciliation with services vendors;
3. Communicate and coordinate with multi-party in appropriate manner to achieve operations target;
4. Conduct regular Audits for all processes & implement all new process rollouts or Changes, and address reports accordingly;
5. Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness;
6. Maintaining & recording related data in a timely and accurate manner;
7. Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role;
8. Maintain high standards of ethics, integrity and compliance with corporate procedures;
9. Ensure no penalties are incurred and monitor, track and maintain internal records;
10. Attending training programs
? Adherence to Annual Training Calendar (Trainings scheduled by HR) either self or team;
? Deliver training to team in certain period;
11. Timely Completion - Reporting (Weekly/Fortnightly/Monthly/Quarterly, or as per desired frequency)
12. Assist reporting manager to compile a Detailed Investigative report, to be shared with all stakeholders, including Immediate Reporting Manager & Head of Operations – Zone/Country/Region, Security, any other; within 24 hours of the incident.
13. Completion of RCA & Action Plan to prevent recurrence of any Incidents, averse to VFS Global’s business interests.

        Qualification & Experience (Education, Experience, specific knowledge, skills, attitude, understanding)

- Education: Minimum: Graduate or global equivalent degree
                     Additional: Post – Graduate or global equivalent
- Experience: 2 – 5 years’ experience preferably in Travel and Tourism or Service industry
- Knowledge & Key Skills:
?？Proficiency in MS office & good typing speed
?？Adaptability and presence of mind to handle customer queries and complaints
?？In-depth knowledge and understanding of systems and processes
?？Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
?？Team management skills 举报 分享

VFS Global is a wholly-owned subsidiary of the Kuoni Group, a public-listed company headquartered in Zurich, Switzerland. It is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and non-judgemental tasks related to visa, passport, identity management and other citizen services for its client governments enabling them to focus entirely on the critical task of assessment.

With 1986 Application Centres and operations in 123 countries across five continents, VFS Global serves the interests of 50 client governments. The company has successfully processed over 115 million applications since its inception in 2001.

For more information about VFS, please click into below links:
 
http://www.kuoni.com/group/emerging-markets-specialists-division/vfs-global
 
www.vfsglobal.com