济南招聘

职位描述：
Position Responsibilities & Tasks:
As a Customer Support Engineer, your main responsibilities are to together with your team:
Work on Customer Service Request (CSR) to solve customer problems from their network, with quality and efficiency,
Communicate with people from Customer Units to proceed with their request,
Communicate with Product Development to make sure the product implementation/correction will fulfill the requirement, and contribute to product quality,
Cooperate with global HUBs to secure follow-the-sun cases
Work on customer projects on-site or remotely to help region success.

Core Competences
Open mind, positive attitude towards problems and people
Result oriented, flexible and innovative
Interested in improving ways of working
Fluent in English, both spoken and written
Willing to take challenges
Good communication skills and good team player
Business Understanding
Delivering Results and Meeting Customer Expectations

Experience/knowledge within the following areas is required:
Good knowledge in CS, GPRS, WCDMA and EPC systems
Good knowledge in Linux and Unix
Good knowledge in LTE/EPC system architecture
Good knowledge in routers and switches
Good knowledge in Cloud infrastructure


Experience/knowledge within the following areas is considered as a plus:
Radio competence
Software development
Knowledge in scripting
Network Integration and Verification
2~3 years working experiences in EPC area is preferred
1~2 years working experiences in router is preferred
1~2 years working experiences in Circuit Switch Core Network is preferred


Job Segment: R&D Engineer, Engineer, Linux, Unix, Engineering, Customer Service, Technology 举报 分享

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