Customer Service Representative客服代表/业务跟单
弗兰卡餐饮设备安装技术服务(中国)有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:家具/家电/工艺品/玩具/珠宝
职位信息
- 发布日期:2012-08-02
- 工作地点:江门
- 招聘人数:1
- 工作经验:二年以上
- 学历要求:大专
- 职位类别:业务跟单
职位描述
Essential Duties主要职责
?Manage the entire process of customer order from quotation to delivery and invoicing, includes
but not limited to the following:
对客户订单从询价到发货和收款的这个过程负责,包括但不限于以下职责:
?Order quotation
报价
?Sales ordering receiving
接单
?Sale order confirmation
确认订单
?Stock checking and reporting
检查库存及形成报告
?Delivery arrangement
安排发货
?Invoicing
开发票
?AR collection
货款跟踪
?Keep close contacts with internal departments ( Production, Purchasing, Quality Logistics) to
facilitate customer order on-time delivery;
与内部部门保持紧密的联系,保证客户订单能按时发货
?Provide routine support to market manager as to sales quotation, ordering and customer projects;
在销售价格、订单和销售项目上能够给市场经理提供常规的支持
?Provide routine support to inside sales manager, including but not limited to sales reporting,
project coordination, internal departments coordination etc…
能够给内部销售经理提供但不限于销售报告、项目协调、部门间的合作等支持
?Prepares periodic reports, routine correspondence and other reports (price list update, equipment price comparison, etc…)
编制周期报告、程序文件或其他报告(例如更新价目表、设备价格对比表等)
?Handles customer complaints favorably; makes recommendations and plans on how to resolve
identified customer service issues;
能够恰当地处理客户投诉。
?Manage the entire process of customer order from quotation to delivery and invoicing, includes
but not limited to the following:
对客户订单从询价到发货和收款的这个过程负责,包括但不限于以下职责:
?Order quotation
报价
?Sales ordering receiving
接单
?Sale order confirmation
确认订单
?Stock checking and reporting
检查库存及形成报告
?Delivery arrangement
安排发货
?Invoicing
开发票
?AR collection
货款跟踪
?Keep close contacts with internal departments ( Production, Purchasing, Quality Logistics) to
facilitate customer order on-time delivery;
与内部部门保持紧密的联系,保证客户订单能按时发货
?Provide routine support to market manager as to sales quotation, ordering and customer projects;
在销售价格、订单和销售项目上能够给市场经理提供常规的支持
?Provide routine support to inside sales manager, including but not limited to sales reporting,
project coordination, internal departments coordination etc…
能够给内部销售经理提供但不限于销售报告、项目协调、部门间的合作等支持
?Prepares periodic reports, routine correspondence and other reports (price list update, equipment price comparison, etc…)
编制周期报告、程序文件或其他报告(例如更新价目表、设备价格对比表等)
?Handles customer complaints favorably; makes recommendations and plans on how to resolve
identified customer service issues;
能够恰当地处理客户投诉。
公司介绍
*集团简介
FRANKE is a Swiss-owned company founded in 1911 and is now the world's leading provider of systems and solutions in the areas of food preparation, food service, coffee preparation and hygiene solutions. The group has more than 90 companies in 45 countries with over 3 billion USD sales per year.
Franke today is:
1. World market leader in sales and production volume for domestic kitchen sinks.
2. The largest manufacturer and supplier of the key kitchen equipment for QSR (Quick Service Restaurants) worldwide.
3. Largest stainless steel beverage container manufacturer, supplying Heineken and Guinness.
4. A global leader in the professional and semi-professional coffee systems market.
诞生于1911年的弗兰卡集团是一家世界领先的专门提供家用厨房设备、商用厨房系统、 咖啡设备系统以及卫浴设施及其解决方案的瑞士全资公司。其全球拥有90多家子公司, 每年销售额超过30亿美元。
弗兰卡目前已经成为:
1.全世界家用水槽销售量及生产量的领头雁
2.全球最大的快餐店厨房设备供应商之一
3.世界最大的不锈钢饮料容器生产商之一
4.全球专业咖啡设备市场的领导者
*商用厨房设备部简介
Franke Foodservice Systems is the world leader in comprehensive kitchen solutions for the food-service industry.We have 35 years of experience helping customers in the global quick-service segment optimize their operations.Combining technical excellence and quality with entrepreneurial flair,we innovate to maximize value to the customer and to ensure our shared success.
Systems and solutions
Franke has built and installed over 26,000 kitchen facilities,and completed millions of deliveries that make daily operation easier and more profitable.We manage complex remodeling and roll-out programs and provide facility services to improve reliability. Franke partners with successful chains to develop "best-in-class" products and systems.The result is a positive experience for managers,employees and customers every day.
弗兰卡商用厨房设备部是为快餐服务行业提供整体厨房解决方案的全球领导者,在协助客户实现全球运营最优化方面己拥有35年的丰富经验。我们将自身优势与卓越的技术和高质量相结合,努力革新力求为客户提供最大价值并共享成功。
弗兰卡至今己为超过26,000家全球化快餐连锁店生产和安装了整体商用厨房设备,已完成了数百万次的配运,日常营运愈加便捷娴熟。我们掌握了旧店改造和新店铺张的复杂程序,并且提供高品质的服务来提高设备的可靠性和取得客户的信赖。弗兰卡和全球快餐巨头共同携手创造发展"顶级"产品和系统,每天都给我们的员工和客户带来积极的体验.
弗兰卡中国公司成立于1995年12月,现有两大事业部:商用厨房设备部(生产商用厨房设备)和家用厨房设备部(生产水槽为主),两个事业部独立经营运作。现商用厨房设备部因业务迅猛发展诚邀您的加盟。
*公司主要福利:
1.年底奖金;
2.入职即为员工购买法定社会保险(养老、工伤、失业、医疗、生育);
3.入职即为员工购买附加商业保险;
4.入职即为员工购买住房公积金;
5.五天八小时工作制;
6.假期:法定假日、带薪年假及公司自定假日等;
7.提供员工宿舍、免费工作早、午餐及职员上下班交通车服务;
8.每年一次免费的旅游活动等等
公司地址: 广东省江门鹤山市沙坪镇莺朗工业园(距广州40分钟路程),公司每个周末有班车接送员工到广州、顺德、江门、新会等地。
FRANKE is a Swiss-owned company founded in 1911 and is now the world's leading provider of systems and solutions in the areas of food preparation, food service, coffee preparation and hygiene solutions. The group has more than 90 companies in 45 countries with over 3 billion USD sales per year.
Franke today is:
1. World market leader in sales and production volume for domestic kitchen sinks.
2. The largest manufacturer and supplier of the key kitchen equipment for QSR (Quick Service Restaurants) worldwide.
3. Largest stainless steel beverage container manufacturer, supplying Heineken and Guinness.
4. A global leader in the professional and semi-professional coffee systems market.
诞生于1911年的弗兰卡集团是一家世界领先的专门提供家用厨房设备、商用厨房系统、 咖啡设备系统以及卫浴设施及其解决方案的瑞士全资公司。其全球拥有90多家子公司, 每年销售额超过30亿美元。
弗兰卡目前已经成为:
1.全世界家用水槽销售量及生产量的领头雁
2.全球最大的快餐店厨房设备供应商之一
3.世界最大的不锈钢饮料容器生产商之一
4.全球专业咖啡设备市场的领导者
*商用厨房设备部简介
Franke Foodservice Systems is the world leader in comprehensive kitchen solutions for the food-service industry.We have 35 years of experience helping customers in the global quick-service segment optimize their operations.Combining technical excellence and quality with entrepreneurial flair,we innovate to maximize value to the customer and to ensure our shared success.
Systems and solutions
Franke has built and installed over 26,000 kitchen facilities,and completed millions of deliveries that make daily operation easier and more profitable.We manage complex remodeling and roll-out programs and provide facility services to improve reliability. Franke partners with successful chains to develop "best-in-class" products and systems.The result is a positive experience for managers,employees and customers every day.
弗兰卡商用厨房设备部是为快餐服务行业提供整体厨房解决方案的全球领导者,在协助客户实现全球运营最优化方面己拥有35年的丰富经验。我们将自身优势与卓越的技术和高质量相结合,努力革新力求为客户提供最大价值并共享成功。
弗兰卡至今己为超过26,000家全球化快餐连锁店生产和安装了整体商用厨房设备,已完成了数百万次的配运,日常营运愈加便捷娴熟。我们掌握了旧店改造和新店铺张的复杂程序,并且提供高品质的服务来提高设备的可靠性和取得客户的信赖。弗兰卡和全球快餐巨头共同携手创造发展"顶级"产品和系统,每天都给我们的员工和客户带来积极的体验.
弗兰卡中国公司成立于1995年12月,现有两大事业部:商用厨房设备部(生产商用厨房设备)和家用厨房设备部(生产水槽为主),两个事业部独立经营运作。现商用厨房设备部因业务迅猛发展诚邀您的加盟。
*公司主要福利:
1.年底奖金;
2.入职即为员工购买法定社会保险(养老、工伤、失业、医疗、生育);
3.入职即为员工购买附加商业保险;
4.入职即为员工购买住房公积金;
5.五天八小时工作制;
6.假期:法定假日、带薪年假及公司自定假日等;
7.提供员工宿舍、免费工作早、午餐及职员上下班交通车服务;
8.每年一次免费的旅游活动等等
公司地址: 广东省江门鹤山市沙坪镇莺朗工业园(距广州40分钟路程),公司每个周末有班车接送员工到广州、顺德、江门、新会等地。
联系方式
- 公司网站:http://www.franke.com
- 公司地址:广东省鹤山市沙坪镇莺朗工业区318号
- 邮政编码:529700
- 联系人:李小姐