Technical Support 技术支持工程师
弗兰卡餐饮设备安装技术服务(中国)有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:家具/家电/工艺品/玩具/珠宝
职位信息
- 发布日期:2013-03-26
- 工作地点:江门
- 招聘人数:1
- 工作经验:三年以上
- 学历要求:本科
- 职位类别:售前/售后技术支持工程师
职位描述
?Trouble-shoots equipment issues over the phone.
通过电话帮客户解决设备故障。
?Collect and summary all equipment installation and maintenance information from service agent in order to update product reliability database.
从服务代理收集和汇总设备安装及维护数据,更新产品的可靠性信息。
?Trouble-shoot equipment problems and conduct on-site repair where qualified.
引导和协助解决设备故障。
?Coordinate with local Service Agents to do maintenance and repair as necessary.
必要时协助当地维修代理商进行修理和维护。
?Inspects Equipment and coordinate Preventive Maintenance Schedules to Third-Party Service Providers.
协助维修代理定期进行设备检修。
?Provide Technical Support to Inside Sales Coordinators, Service Providers Engineering Department and Quality Assurance.
为内部相关部门提供技术支持。
?Performs equipment inspection on various Stores were Spare Parts and Equipment failures occur.
当门店的设备或部件出现故障时提供检修服务。
?Rate, evaluates and accredit Third-Party Service Providers prior to certification.
评估第三方代理服务商。
?Provide new product drawing and related document to service agent for installation and warranty quotation, review all products installation fee and sign the contract with service agents every year.
为服务代理商的安装或报价提供产品图纸或其他相关文件,每年汇总安装费并同服务代理签订合同。
通过电话帮客户解决设备故障。
?Collect and summary all equipment installation and maintenance information from service agent in order to update product reliability database.
从服务代理收集和汇总设备安装及维护数据,更新产品的可靠性信息。
?Trouble-shoot equipment problems and conduct on-site repair where qualified.
引导和协助解决设备故障。
?Coordinate with local Service Agents to do maintenance and repair as necessary.
必要时协助当地维修代理商进行修理和维护。
?Inspects Equipment and coordinate Preventive Maintenance Schedules to Third-Party Service Providers.
协助维修代理定期进行设备检修。
?Provide Technical Support to Inside Sales Coordinators, Service Providers Engineering Department and Quality Assurance.
为内部相关部门提供技术支持。
?Performs equipment inspection on various Stores were Spare Parts and Equipment failures occur.
当门店的设备或部件出现故障时提供检修服务。
?Rate, evaluates and accredit Third-Party Service Providers prior to certification.
评估第三方代理服务商。
?Provide new product drawing and related document to service agent for installation and warranty quotation, review all products installation fee and sign the contract with service agents every year.
为服务代理商的安装或报价提供产品图纸或其他相关文件,每年汇总安装费并同服务代理签订合同。
公司介绍
*集团简介
FRANKE is a Swiss-owned company founded in 1911 and is now the world's leading provider of systems and solutions in the areas of food preparation, food service, coffee preparation and hygiene solutions. The group has more than 90 companies in 45 countries with over 3 billion USD sales per year.
Franke today is:
1. World market leader in sales and production volume for domestic kitchen sinks.
2. The largest manufacturer and supplier of the key kitchen equipment for QSR (Quick Service Restaurants) worldwide.
3. Largest stainless steel beverage container manufacturer, supplying Heineken and Guinness.
4. A global leader in the professional and semi-professional coffee systems market.
诞生于1911年的弗兰卡集团是一家世界领先的专门提供家用厨房设备、商用厨房系统、 咖啡设备系统以及卫浴设施及其解决方案的瑞士全资公司。其全球拥有90多家子公司, 每年销售额超过30亿美元。
弗兰卡目前已经成为:
1.全世界家用水槽销售量及生产量的领头雁
2.全球最大的快餐店厨房设备供应商之一
3.世界最大的不锈钢饮料容器生产商之一
4.全球专业咖啡设备市场的领导者
*商用厨房设备部简介
Franke Foodservice Systems is the world leader in comprehensive kitchen solutions for the food-service industry.We have 35 years of experience helping customers in the global quick-service segment optimize their operations.Combining technical excellence and quality with entrepreneurial flair,we innovate to maximize value to the customer and to ensure our shared success.
Systems and solutions
Franke has built and installed over 26,000 kitchen facilities,and completed millions of deliveries that make daily operation easier and more profitable.We manage complex remodeling and roll-out programs and provide facility services to improve reliability. Franke partners with successful chains to develop "best-in-class" products and systems.The result is a positive experience for managers,employees and customers every day.
弗兰卡商用厨房设备部是为快餐服务行业提供整体厨房解决方案的全球领导者,在协助客户实现全球运营最优化方面己拥有35年的丰富经验。我们将自身优势与卓越的技术和高质量相结合,努力革新力求为客户提供最大价值并共享成功。
弗兰卡至今己为超过26,000家全球化快餐连锁店生产和安装了整体商用厨房设备,已完成了数百万次的配运,日常营运愈加便捷娴熟。我们掌握了旧店改造和新店铺张的复杂程序,并且提供高品质的服务来提高设备的可靠性和取得客户的信赖。弗兰卡和全球快餐巨头共同携手创造发展"顶级"产品和系统,每天都给我们的员工和客户带来积极的体验.
弗兰卡中国公司成立于1995年12月,现有两大事业部:商用厨房设备部(生产商用厨房设备)和家用厨房设备部(生产水槽为主),两个事业部独立经营运作。现商用厨房设备部因业务迅猛发展诚邀您的加盟。
*公司主要福利:
1.年底奖金;
2.入职即为员工购买法定社会保险(养老、工伤、失业、医疗、生育);
3.入职即为员工购买附加商业保险;
4.入职即为员工购买住房公积金;
5.五天八小时工作制;
6.假期:法定假日、带薪年假及公司自定假日等;
7.提供员工宿舍、免费工作早、午餐及职员上下班交通车服务;
8.每年一次免费的旅游活动等等
公司地址: 广东省江门鹤山市沙坪镇莺朗工业园(距广州40分钟路程),公司每个周末有班车接送员工到广州、顺德、江门、新会等地。
FRANKE is a Swiss-owned company founded in 1911 and is now the world's leading provider of systems and solutions in the areas of food preparation, food service, coffee preparation and hygiene solutions. The group has more than 90 companies in 45 countries with over 3 billion USD sales per year.
Franke today is:
1. World market leader in sales and production volume for domestic kitchen sinks.
2. The largest manufacturer and supplier of the key kitchen equipment for QSR (Quick Service Restaurants) worldwide.
3. Largest stainless steel beverage container manufacturer, supplying Heineken and Guinness.
4. A global leader in the professional and semi-professional coffee systems market.
诞生于1911年的弗兰卡集团是一家世界领先的专门提供家用厨房设备、商用厨房系统、 咖啡设备系统以及卫浴设施及其解决方案的瑞士全资公司。其全球拥有90多家子公司, 每年销售额超过30亿美元。
弗兰卡目前已经成为:
1.全世界家用水槽销售量及生产量的领头雁
2.全球最大的快餐店厨房设备供应商之一
3.世界最大的不锈钢饮料容器生产商之一
4.全球专业咖啡设备市场的领导者
*商用厨房设备部简介
Franke Foodservice Systems is the world leader in comprehensive kitchen solutions for the food-service industry.We have 35 years of experience helping customers in the global quick-service segment optimize their operations.Combining technical excellence and quality with entrepreneurial flair,we innovate to maximize value to the customer and to ensure our shared success.
Systems and solutions
Franke has built and installed over 26,000 kitchen facilities,and completed millions of deliveries that make daily operation easier and more profitable.We manage complex remodeling and roll-out programs and provide facility services to improve reliability. Franke partners with successful chains to develop "best-in-class" products and systems.The result is a positive experience for managers,employees and customers every day.
弗兰卡商用厨房设备部是为快餐服务行业提供整体厨房解决方案的全球领导者,在协助客户实现全球运营最优化方面己拥有35年的丰富经验。我们将自身优势与卓越的技术和高质量相结合,努力革新力求为客户提供最大价值并共享成功。
弗兰卡至今己为超过26,000家全球化快餐连锁店生产和安装了整体商用厨房设备,已完成了数百万次的配运,日常营运愈加便捷娴熟。我们掌握了旧店改造和新店铺张的复杂程序,并且提供高品质的服务来提高设备的可靠性和取得客户的信赖。弗兰卡和全球快餐巨头共同携手创造发展"顶级"产品和系统,每天都给我们的员工和客户带来积极的体验.
弗兰卡中国公司成立于1995年12月,现有两大事业部:商用厨房设备部(生产商用厨房设备)和家用厨房设备部(生产水槽为主),两个事业部独立经营运作。现商用厨房设备部因业务迅猛发展诚邀您的加盟。
*公司主要福利:
1.年底奖金;
2.入职即为员工购买法定社会保险(养老、工伤、失业、医疗、生育);
3.入职即为员工购买附加商业保险;
4.入职即为员工购买住房公积金;
5.五天八小时工作制;
6.假期:法定假日、带薪年假及公司自定假日等;
7.提供员工宿舍、免费工作早、午餐及职员上下班交通车服务;
8.每年一次免费的旅游活动等等
公司地址: 广东省江门鹤山市沙坪镇莺朗工业园(距广州40分钟路程),公司每个周末有班车接送员工到广州、顺德、江门、新会等地。
联系方式
- 公司网站:http://www.franke.com
- 公司地址:广东省鹤山市沙坪镇莺朗工业区318号
- 邮政编码:529700
- 联系人:李小姐